Customer Ratings & Reviews

Thank you for your feedback on our JBL Tune 235NC TWS. For optimal noise reduction, achieve the best seal and a secure fit by creating a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the headphones to see if a better fit.

Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

Thanks for your feedback. This is due to the stick-closed design of the ear tips, which adds some weight to the ear canal. Our earbuds come with three sizes of silicone ear tips. You can try different sizes and see which one fits you best. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal.

Thank you for your feedback. We're here to help with your JBL Tune 230NC TWS. Charging issues are frequently caused by foreign matter on the metal charging contacts. These issues can be resolved by cleaning the contact points on the earbuds and charging case using a cotton cloth, a makeup or cotton swab, and rubbing alcohol. If the issue remains, please contact JBL Customer Support so we can assist you.

We appreciate your feedback on our JBL Tune 230NC TWS. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.

Thanks for your feedback. Here are some troubleshooting steps that might help to isolate the issue with your JBL Tune 235NC. First, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as charging issues are frequently caused by foreign matter on the metal charging contacts. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. If your need further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're here to help. This problem might be cause of Volume Level, EQ Settings, and Source Device. You may try to connect the headphones to other devices, and perform a reset by turning on both earbuds and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps do not work, please contact our customer support for further assistance.

Thanks for your feedback. If you're pairing a new source device, make sure Bluetooth is enabled on your computer and select "JBL Tune 235NC" in the Bluetooth settings. For your earbuds to be in pairing mode, take them out of the charging case. The earbuds will turn on automatically and enter pairing mode. If the problem continues, reset the earbuds and try pairing again. To reset, with both earbuds on and not charging, tap the right earbud two times and hold the button on the third tap for more than 5 seconds. If the recent support has confirmed that your unit has battery issue, please be informed that all our products come with a one-year warranty. To assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We're here to help. We're sorry to hear about what happened. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

You may manually pairing the earbuds by pressing both dedicated buttons/touchpad of the earbuds once then press and hold it for 5 seconds for the earbuds to connect with each other.

You may also reset the unit by pressing both dedicated buttons/touchpad of the earbuds twice then press and hold it for 5 seconds. Place the earbuds back into the charging case to restore the unit to default settings. Once the rest is completed, manually pair them again.

If the problem persists, please contact us, so we can assist you in checking your warranty.

Thanks for your feedback. If one bud of your JBL Tune 235 NC has a sound issue, you can try manually pairing the buds by putting the buds from their charging case and removing them again. You can also do a reset with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. If the problem is with the earbud not turning on, please try cleaning the contact points on the case and earbuds to check if the unit will charge. The warranty and return coverage of our products will be based on where it was purchased. If you need further assistance, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue persists, please contact our customer support service via our official website or toll-free hotline.

We appreciate your time in providing your feedback on our JBL Tune 230NC TWS. We'd like to work with you directly to address the issue you're experiencing with your earbuds. Please contact JBL Customer Support so we can assist you. We're here to help.