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Customer reviews

Rating 4.3 out of 5 stars with 3686 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds for their sound quality, comfortable fit, and overall feel in the ear. However, some customers have reported concerns about the battery life, specifically noting that one side may drain faster than the other.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 3,686 reviews
  • Rated 4 out of 5 stars

    UPGRADE YOUR DEVICE TODAY.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I MUST SAY I PICKED A GOOD ONE. LOVE THE DEVICE. NOT HARD TO PUT TOGETHER.GO TO APP STORE AND PICK JBL EAR BUDS.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    JBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok , sound os average, battery life not so great. Good for music but not so much for calls

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing your feedback. Our JBL Tune 230NC TWS has up to 40 hours of combined battery life, where you can use the earbuds for 10 hours and charge them up for another 30 hours from your charging case. The music playtime also varies depending on the audio content, volume level, and if the ANC is enabled when playing music. JBL

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Bluetooth pairing not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It automatically loses connection with my android devices. Highly not recommended.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We'd like to work with you directly to address the issues you're experiencing with the Tune 230NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline JBL

  • Rated 2 out of 5 stars

    Poor fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my ear canals so doesn’t cancel noise either.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Our JBL Tune 235NC comes in different ear tip sizes that can help the headphones fit more comfortably and to give you the best audio response, you must create a tight seal within your ear canal. JBL

  • Rated 1 out of 5 stars

    Don't buy if you want an earbud for a long time.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it works well. I'm very upset with the built. 6 months after the case holds no charge. Yesterday, I left my case charging the whole day, and out of the charger for the night.. Surprise, the case this morning is at 50% charge. I already had a factory reset here and clean all ports.. That's not the issue.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback on our JBL Tune 230NC TWS. We're here to help. We recommend using a different cable or try charging it into a different power outlet. Examine the charging port for debris or bent pins. Move the charger around the charging port to see if that helps. If the issue remains, please contact our custome support so we can assist you. JBL

  • Rated 1 out of 5 stars

    JBL good a t first

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at first, long life and good sound quality. Unfortunately, after a few months the left earbud loses quality in the sound and battery life. After some research, these are prone to that. So I wouldn’t recommend for long term use or for the money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds lose sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep losing sound everything five minutes or so constantly and continues

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Diapointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plain average. Limited range, poor bass response. Just ok, not really a good value.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Tune 230NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Rated 1 out of 5 stars

    Ear buds do not hold charge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first these weee great earbuds sound was amazing. But then they started not golding there charge, they would show 100% charged and once connecred they dropped.down to 0. Do not buu

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Voice Lag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Voice on TV slightly out of synch with the earbuds

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Tune 235NC TWS is recommended to connect with smartphones, tablets, laptops, or PCs. Although it can connect to your TV via Bluetooth, you may experience audio-video delays as these earbuds aren't equipped with an aptX low latency codec. JBL

  • Rated 1 out of 5 stars

    Dont buy this product please!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wont recommend it! Battery timing is awful. Dont

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Seem okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to work. Haven't used them too much. Sound started out a little muffled but it could have been the position.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars I would. I purchased two of them. One the only function that worked by finger was volume, and the sound quality was bad I tried a few different equalizer apps none of them helped much. On the other pare only one ear worked.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issues for both of your JBL Tune 235NC. You may check the Quick Start Guide to see what other functions you can use with touch controls as well as the JBL Headphone App. If the other pairs of earbuds are not charging, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process. If the issue remains, you may contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Questionable sound quality!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They turn off and you can’t turn it on without a case. Ambishurs are not suitable for everyone, the quality is low. The sound is below average. Those who use Bose and Sony headphones are in for a big disappointment. The equalizer is more for visibility, there is no sound drawing. Wouldn't buy a second time.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. You can reactivate the headphones by pressing or touching the outside earbud itself. While for the sound quality, please try different source devices and music applications. We'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound but defect piece received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but on right side the sound is very low compared to left.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone were very good at first but now they are Terrible super buggy the left ear pod barely has any noise coming out now. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. We're here to help. Here are some troubleshooting steps that can help isolate the issue of your JBL Tune 235NC. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. You may also check the balance control on your source device by going to the "Accessibility" settings and checking the balance control on your music player app or JBL headphones App, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, is to clean the ear tips. If you need further assistance, you may contact our customer support. JBL

  • Rated 2 out of 5 stars

    Right earbud blew out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud blew out otherwise I liked them for the month I had them.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 230NC TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Rated 2 out of 5 stars

    Mediocre

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Noise cancelling adequate but nothing close to Bose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Say No

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these ear buds.They were bulky and didn't fit What I was looking for.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 235NC TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. JBL

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud quit working a month after purchasing. Junk

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for bringing this to our attention. If you are having a charging issue with the left earbud of the JBL Tune 235NC TWS, these issues are often caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. For further assistance, please contact our customer support. JBL