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Customer reviews

Rating 4.2 out of 5 stars with 1331 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the Tune 230NC earbuds' sound quality, comfort, and fit. However, some customers have reported concerns regarding the battery life, noting that one side may drain faster than the other. Overall, the earbuds seem to be well-received for their audio performance and comfortable design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Pairing

    Rated 4 out of 5 stars

    Decent headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones. Sound is amazing and the sound canceling works as it should. Only issue is if you have them off but still in your ear for a while you have to repair within the case

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Pairing

    Rated 5 out of 5 stars

    Great sound not worth buying

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was amazing so 5 stars but i would truly give it 3.5 they are not comfortable they charge and lose power easily, they do not fit well in ears and they are hard to pair within each other, my left bud gave out and no longer was pairing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Pairing

    Rated 5 out of 5 stars

    First wireless earbuds...I love them!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These paired seamlessly with my Samsung S10E. I eventually got them to work with my IPad, but each time I try to connect there's a bit of a hassle. (Maybe it's an Apple/Android problem). I would still buy these again, because I bought them to stream music from my phone. The buds are comfortable and the sound is great. (I'm not an audiophile so my tastes are not super fancy, but it sounds amazing in my opinion.)

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    2 bad sets in a row.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these upon exchanging the 130NCs that hurt my ears so bad after like 30 minutes... I got home, charged them up, and then when I went to pair I noticed the right one didn't light up at all. Not when the case was opened, not when it was removed, nothing. Tried charging it again just to try to save myself a trip all the way back to the store... nothing. Pretty bummed considering I've always been a pretty big jbl fan.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're here to help you with your JBL Tune 230NC TWS. Please try cleaning the contact pins on the case and the earbuds using a cotton swap dipped in rubbing alcohol. After cleaning each surface, use a cotton cloth to remove any residue, then see if the earbuds will now charge. If the issue remains, please contact our customer support for further assistance. JBL

  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Can’t pair, factory reset doesn’t work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds won’t pair and one won’t turn on, factory reset doesn’t work.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Tune 230NC TWS. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help. JBL

  • Cons mentioned:
    Pairing

    Rated 3 out of 5 stars

    Poor bluetooth connection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficulty in pairing with S22plus samsung during voice call. It pairs well for music though

    No, I would not recommend this to a friend