Customer Ratings & Reviews

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. It is also necessary to reset the earbuds by tapping one of the earbuds twice and holding it for 5 seconds on the third tap. Put the earbuds back in the case to complete the reset. Resetting your earbuds will erase all previous settings and pairings. Please remove or forget the earbuds from the list of paired Bluetooth devices before pairing them again. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Thanks for reaching out. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 230NC. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 230NC TWS didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. If you need assistance with your unit, please contact our customer support.

Thanks for your feedback. You may experience a distortion sound issue due to issues with volume level, EQ settings, or source device. To fix this, try to forget/unpair the earbuds on your device, activate the noise-canceling feature by tapping your left earbud once. You can also use our JBL Headphones App to enable it. If the issue persists, reset your headphones. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. If you have already maximized the volume levels on both your source device and the earbuds itself and still find the loudness insufficient, please note that the EQ (equalizer) feature can be accessed through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. If you have already tried this and remain unsatisfied with the loudness, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We're here to help with your JBL Tune 230NC TWS. The ideal Bluetooth range is 5 meters to 10 meters. Going beyond that may result in audio dropouts or disconnections. It has a maximum Bluetooth range of 10–15 meters, with no large objects blocking the line of sight. A distance farther than that would pose a risk of signal deterioration. It is also necessary to reset the unit. Here's how: Tap the touch control of the left or right earbud twice, and on the second time, after tapping, hold it for 5 seconds, and put both earbuds back in the charging case, and they will reset to their factory default. A reset will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again. If you need help, please reach out to our customer support.

Thank you for providing feedback for our JBL Tune 230NC TWS. Please note that active noise canceling gives control over the listening experience of the listener. It will reduce the unwanted noise coming from the outside but this will not cancel out the noise on the microphone. For any questions or concerns about your device, please contact our customer support for further assistance.

We're here to help with your JBL Tune 235NC. Let's isolate the issue by connecting it to a different device and reset the earbuds. To reset, with both earbuds on, and not charging, tap the right earbud two times and hold it on the third tap for more than 5 seconds. You will need to 'forget' your headphones on your device to pair it again. If the issue continues, please contact JBL Customer Support.

Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune 230NC TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.

We're here to help with your JBL Tune 230NC TWS. Please try doing a factory reset. To do this, double tap either the left or right earbud and hold it on the 3rd tap for 5 seconds, then put the earbuds back in the case to complete the reset and forget the name of the earbuds on the source device before connecting again. If the same issue remains, please contact JBL Customer Support for further assistance.