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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3701 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds highly for their sound quality, battery life, and comfortable fit. Many appreciate the bass and value for the price. However, some customers have reported occasional connectivity issues, charging problems, and concerns about the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 3,701 reviews
  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it doesn't hold a charged for longer than 4 hours. And sometimes when i take it out of the case I can hear a person but they can't hear me the speaker part doesn't work I think I only had this for about a month. I'm a little disappointed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service always get approached and asked if I need help finding anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear plugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this as a Christmas gift for my son. He was very please with them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of having to download an app to use it. Its ok.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and impressive battery life! Cancels noise well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 bad sets in a row.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these upon exchanging the 130NCs that hurt my ears so bad after like 30 minutes... I got home, charged them up, and then when I went to pair I noticed the right one didn't light up at all. Not when the case was opened, not when it was removed, nothing. Tried charging it again just to try to save myself a trip all the way back to the store... nothing. Pretty bummed considering I've always been a pretty big jbl fan.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're here to help you with your JBL Tune 230NC TWS. Please try cleaning the contact pins on the case and the earbuds using a cotton swap dipped in rubbing alcohol. After cleaning each surface, use a cotton cloth to remove any residue, then see if the earbuds will now charge. If the issue remains, please contact our customer support for further assistance. JBL

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Quality ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality bass and crisp sound. First time buying JBL product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool JBL

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it during Thanks giving day Really I liked it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife likes them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these gor my wife since she travels alot for work. She enjoys them alot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a product that I loved, I recommend it 100%

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't recommend this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a noise cancelling sound is coming while talking

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's okay but awful for phone calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well for listening to music but do not attempt to use for calls. When using for phone calls, you can not hear the person (the one wearing them) because if there is any slight wind or any noise in the background, it'll be impossible to hear and understand. It got annoying so returned for another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great while they lasted. Done with JBL

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these just barely over a year ago and the driver in the right earbud just gave out today. I tried a hard reset and a software reset to no avail. My pair before these were also JBL and the case stopped charging less than 8 months after purchase. JBL support said they were going to send me a pair of 230NC as a replacement for that pair. I bought these after they never actually sent me any replacements. Well now these are broken as well and I just passed my warranty period by a few days. I did love them for my podcasts and the noise cancelling feature. But I'm off to another brand now.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time on providing us with your feedback. We'd like to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and the charging case as charging issues are frequently caused by foreign matter on the metal charging contacts. For further assistance, please reach out to our customer support via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Fit
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Good earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice earbud, fit great...would have rated them higher, but the right earbud would not charge and ended up doing a warranty replacement directly through JBL...their customer service was great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Mic works well too for calls.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disconnects/Dies?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in May 2025 and one of the ear buds consistently disconnects despite being fully charged.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    JBL noise canceling ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clairity. Easy to use. The case is great!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Left bud wont charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at first but the left headphone has a tendency to not charge and stay connected via Bluetooth

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune 235NC TWS, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you're experiencing Bluetooth connection we recommend to reset it to factory default setting. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If you need more help, please contact our customer support. JBL

  • Rated 3 out of 5 stars

    JBL Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price. Doesn't have like high quality sound. It's good for someone on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy husband

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is really enjoying these! He is happy to have chord free ear pods

    I would recommend this to a friend