Customer Ratings & Reviews

Thanks for reaching out. We're here to help. The earbuds should automatically turn on when you take them out of the case. Make sure that earbuds are properly charged. You may try to clean the charging terminals on the earbuds using a swab dipped in a rubbing alcohol, as foreign matter on the metal charging contacts may affect the charging process of it. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish charging. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

We're here to help. To achieve the best seal and secure fit with your JBL Tune 235NC TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Thanks for reaching out. We want you to get the most out of our product. It would be best if we can work with you directly to get more information and to do troubleshooting with your JBL Tune 230NC True Wireless Noise Cancelling Earbuds. Please contact our customer Support.

Thanks for taking the time to provide feedback on our JBL 230NC TWS. We understand that its performance didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any queries or issues about your device, please contact us via our official website or toll-free hotline.

We appreciate your time in providing your feedback on our JBL Tune 230NC TWS. We'd like to work with you directly to address the issue you're experiencing. Please contact our customer support for further assistance.

This isn't the experience we want our customer's to have with our products, Our JBL Tune 235NCTWS has a one-year limited warranty. To further assist you, please contact our customer support at 800-336-4525. Monday to Friday 9 am to 11 pm EST Saturday and Sunday 9 am to 5 pm EST.

Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

Thank you for your feedback on our JBL Tune 235NC TWS. For optimal noise reduction, achieve the best seal and a secure fit by creating a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the headphones to see if a better fit.

Thanks for your feedback. This is due to the stick-closed design of the ear tips, which adds some weight to the ear canal. Our earbuds come with three sizes of silicone ear tips. You can try different sizes and see which one fits you best. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal.