Customer Ratings & Reviews
- Model:
- JBLT245NCTWSBLKAM
- SKU:
- 6628905
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Tune 245NC True Wireless Noise Cancelling Earbuds sound quality, comfort, and battery life. Many also appreciate the fit and connectivity of the earbuds. However, some customers have reported occasional volume issues. Overall, the earbuds seem to be well-received.
This summary was generated by AI based on customer reviews.
Bad plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic irritated my ears and caused an allergic reaction
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us directly at (800) 336-4525
Brandon’s Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation doesn’t work. I can still hear everything in the background. I wouldn’t have purchased them had I known that. Other than that they’re great for phone calls and everyday use.
No, I would not recommend this to a friendKeeps connecting to bluetooth while stowed away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 12/31/2025 and so far has worked GREAT for almost 4 weeks. All of a sudden my phone's bluetooth started connecting to it while both earbuds were in the case and closed. It became very annoying always constantly having to turn off my bluetooth. I'll be talking on my phone and sometimes it would connect to them. Will be returning them.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not good at all. And when I got a phone call I couldn’t even answer it. It would just go quiet when I answered. No sound at all. Overall very unhappy with them.
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk - stopped working within 3 months. Noise canceling and volume were trash. A complete waste of money. Will never buy from Best Buy or JBL again if this is the product quality they stand behind.
No, I would not recommend this to a friendOne earbud stopped working after 2 weeks.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were great until they weren’t. The right earbud decided to stop charging and no matter how many times I try to clean it or fix the issue, it will not charge. It’s only been two weeks and I can only use one earbud. Waste a money, do not buy unless you only like using one earbud.
No, I would not recommend this to a friendBad, wont charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Bought them as a gift, they received them on 2/14 and writhing a day, the charging case would not charge the earbuds. We tried everything to get it to work including reaching out to JBL customer service. I’m outside of the return period so she’s stuck with them.
No, I would not recommend this to a friendDon't buy these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these 0 stars I would because these headphones was horrible. The right side didn't charge after just 1 week. I didn't drop them or damage them in anyway. The charging case didn't keep it's charger. The NC feature didn't work. Go buy something else.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
JBL airpodds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality soun, but my right side one stop to working
No, I would not recommend this to a friend Wish it was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable. Sound is choppy and not good to make calls with.
No, I would not recommend this to a friendStopped working after owning for less than a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I generally like JBL. Unfortunately the case on these earbuds stopped working after owning them for under a month. When they worked, they were fine, but now the case will not even light up when plugged in.
No, I would not recommend this to a friendCheap/Bad Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it about a month ago and the Right earbud already won’t charge. Horrible quality product, I would look for something else if you value your money.
No, I would not recommend this to a friendBattery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies quick on the earbud case. Earbuds don’t hold a charge
No, I would not recommend this to a friendNot comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable They do not come with any rubber tips.
No, I would not recommend this to a friendWear with beanie, they hurt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them throughout the day. They hurt the most of all jbl earbuds ive had
No, I would not recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected. It hurts my ear every time I use it
No, I would not recommend this to a friendLeft earbud stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud just completely stopped working. Won't charge, read bluetooth, or function at all. I'm very careful with my electronics to make sure they last, so this is frustrating.
No, I would not recommend this to a friendJUNK Bluetooth is lousy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is junk and returned very difficult to connect to more than 1 Bluetooth device
No, I would not recommend this to a friendOkay but not okay.....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price they are ok Doesn't have noise cancelation like claimed to be
I would recommend this to a friendone of the earbuds died after just 1 week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the earbuds died after just 1 week. Would not charge or turn on. Best Buy made the refund process easy though
No, I would not recommend this to a friend