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Customer reviews

Rating 4.3 out of 5 stars with 853 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, outstanding battery life, and comfortable design. They also appreciate the impressive bass and good value for money. However, a significant number of customers report issues with the fit of the product. Some also mention concerns regarding low volume and inconsistent connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 853 reviews
  • Rated 2 out of 5 stars

    Volume went from basically

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    listenable at full volume, to basically unhearable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent article and the best store to buy what I like and what I really need. 100% recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Okay for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very satisfied with these. They work okay but the volume gets stuck on low some how and then its more annoying than helpful.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them for 10 minutes and took them off. The sound is horrible. They are very uncomfortable, and they keep falling out. If you only use one of them, the ambient sound is not canceled, and when you have both of them on, and you take one off, the sound it makes hurts. Overall, it made me angry me to use them, and the person on the other end too! The noise where I was at would be amplified when on a call. -5 stars if I could

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Jbl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps falling out my ear and the sound quality isn’t that great

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the bass is not so good But the quality in general is good

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Poor design and functionality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible fit in the ear these are constantly loosening up and/or falling out. Noise cancelling is not very good at all and the slightest tough of the buds changes whatever is controlled by that particular side, even if you are just adjusting them to fit back in your ear. Not very good and I would not recommend these.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well. I had a pair before that we no longer have and this new one did not disappoint.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    No work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These did not work. I have very small ears. Maybe if I had bigger ears it would be better. My ears are sore.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    inconvenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very uncomfortable and do not stay in the ears even while lying down. 1 star for good sound and that's it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Qaulity is good, but doesn`t hold in ears

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Qaulity of audio is good, but doesn`t hold in ears. Even 1 small movement with head and it will fall out.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Well worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds. Wish range was a little bit better. Love how fast they recharge tho. Controls take a minute to get use to then it's second nature

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They're Fine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough quality. For the price, the quality matches. They can disconnect randomly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL HEADSET

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it though the only challenge ibgot was the battery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but has a defect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the earbuds for a few months. I am infamous for losing one earbud, and that finally happened. Not too long after that, the one earbud I still have will not charge. I have to use my older version case to charge my earbud.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Low sound the top opens to easily

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got these today. Used them at the gym with the right gels to fit my ears. The sound is way low even with the sound turned all the way up and the noise cancelling on. The top opens easily snd one of the buds fell out in my pocket. Needless to say i will be returning them tomorrow.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your inquiry. For your JBL Tune Buds TWS to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Average for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound. not good with calls. Also not comfortable to wear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great but there are some problems with the sensitivity of the buttons when it thinks im holding down when i am just trying to press to pause

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok not great. Definitely not AirPods. But ok I guess.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    JBL earbuds review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, external application for the earbuds are recommended

    I would recommend this to a friend