Customer Ratings & Reviews
- Model:
- JBLTBUDSWHTAM
- SKU:
- 12563695
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the excellent sound quality, outstanding battery life, and comfortable design. They also appreciate the impressive bass and good value for money. However, a significant number of customers report issues with the fit of the product. Some also mention concerns regarding low volume and inconsistent connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
In ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These JBL buds are too small and they won't stay snug. I have many earbuds. My absolute favorites, are the Sony WF-1000XM4's. In 2nd is the Ankor Soundcore Liberty 3 Pro, then Bose Quiet Comfort, and in last for me...Samsung buds pro, both 1 and 2 suck. However, If you get the right foam tips, any earbuds will work.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback on our JBL Tune Buds. We understand that it didn't meet your expectations. You may check other ear tips that would best fit with your ear as it comes with three sizes of ear tips (S, M, L).
They are okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the noise canceling is not that great. I work with loud machine and they don’t work good for that.
I would recommend this to a friend- Cons mentioned:Fit
They are OKAY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound okay... Don't stay in my ears well while exercising.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
- Cons mentioned:Fit
Bad wear design and poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound volume is the weakest among all the different brand ear buds I have tried . I can’t enjoy watching a movie w this. And, easily fall off…doesn’t stay in the ear well
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. Let's troubleshoot the issue with your JBL Tune Buds. To achieve the best seal and a secure fit to make it feel not heavy, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the earbuds to see if a better fit can prevent them from falling off. For volume issue, if you have already maximized the volume levels on both your source device and the earbuds itself and still find the loudness insufficient, please note that the EQ (equalizer) feature can be accessed through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. If you have already tried this and remain unsatisfied with the loudness, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.
Not worth buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lose one already. You have to be very careful. It doesn’t worth buying
No, I would not recommend this to a friendOne earbud more quiet than the other
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud is noticeably more quiet than the other after one month of use. There's no particals in the earbuds, I've cleaned them. The sound sometimes randomly corrects. Reconnecting them helps, but isn't a permanent fix. Others have the same complaint of the headphones. Seems like a known issue. Wouldn't recommend for the price.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Buds TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Garbage.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not last even 6 months. Right side of the headphones is quieter than the left side. Worked fine two days ago. Warranty? Probably not. Dont waste your money on headphones anymore they all are designed this way so you buy a few every year. My skull candies from 2010 were ten times better than these headphones.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver, and complete cleaning of the earbuds. There may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue, try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm. Immersing the earbuds in water or putting the earbuds in water at a depth greater than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). They should remove the wax and resolve the volume/balance issues. For further troubleshooting steps, please contact us at (800) 336-4525, Mon-Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST) for further assistance.
Good for price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall works well but could improve the quality of the material.
I would recommend this to a friend
Twas okay
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] No i hahdiirjebdhfidiebbxhxudiehgcdnxnwjrididjeiir
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good only one ear not quality the other I will not recommend it
No, I would not recommend this to a friend Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually do not review items but this is an exception. I am so frustrated with this product that I am taking time to warn others to avoid. While listening to lectures on youtube , the sound (with lack of better description) consistently zooms in and out, high and low, its like changes pitch or something ..Not limited to one device .. it makes it impossible to listen. It is extremely frustrating .. This is my experience .
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only used a couple times now the box wont charge so i cant charge my headphones. Ive used different chargers and the box is still in good condition. I dont know what happened
No, I would not recommend this to a friend- Cons mentioned:Fit
Echo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like these. I really wanted to like them however there was an echo when listening to music or speaking on the phone. I could still hear other noises as well. They also did not fit in my ears comfortably.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Buds TWS. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.
Garbage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while they lasted. Totally disposable for $80. Not worth it. They only lasted a year. Never JBL ever again
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. For us to further assist you with your JBL, please contact out customer support.
- Cons mentioned:Connectivity
Jbl eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for sound quality, terrible connectivity. Have to put the ear buds in the case and wait and take them out again in order for the touch functions to work.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Each earbud on our JBL Tune Buds has unique advanced controls, such as playback, volume, ambient sound, and voice-assistant control. We'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline.
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok product sound is mediocre at best. I expected more from them and especially at the $100 i paid. I would definitely recommend the soundcore liberty 4 nc over these or spend more for a better brand.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. Our JBL Tune Buds come with different sizes of ear tips that you can try to see which best fits your ear, and in order for the earbuds to give you the best audio response, you must create a tight seal within your ear canal. If you need help with the troubleshooting, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Needs work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds need some work. In the last month they’ve called people without my knowledge. Occasionally I can’t hear anything or the person I’m talking to can’t hear me, it’s worse than a dropped call.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for reaching out. We're here to help with your JBL Tune Buds. First, you may try to unpair and forget the earbuds to the source device, this will help refresh the connection. Next, you may try to reset it. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact our customer support for further assistance.
- Cons mentioned:Fit
Plastic cheap feel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds kept falling out of my ears. I even tried the small and the medium and large ear pcs none of them worked. I would not recommend.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
- Cons mentioned:Fit
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep falling out and don't stay in. Not very satisfied with the product.
No, I would not recommend this to a friend - Cons mentioned:Fit
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of your ears I changed the rubber tips to all sizes and none worked.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We understand that our JBL Tune Buds didn't meet your expectations. If your unit is still within the return window, you may return the unit to the point of purchase. If you encounter any technical issues, please contact JBL Customer Support. We're here to help.