Customer Ratings & Reviews
- Model:
- JBLTBUDSWHTAM
- SKU:
- 12563695
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the excellent sound quality, outstanding battery life, and comfortable design. They also appreciate the impressive bass and good value for money. However, a significant number of customers report issues with the fit of the product. Some also mention concerns regarding low volume and inconsistent connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bud wouldn’t stay in my ear . Tried everything keep falling out
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback with our JBL Tune Buds. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the earbuds to see if a better fit can prevent them from falling off.
Poor volume
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed with this purchase to say the least. Bought them to cut the grass and could barely hear them.
No, I would not recommend this to a friendThey are terrible.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their precious designs are much better. ANC here is a joke. You are better off spending a few extra dollars for a major namebrand.
No, I would not recommend this to a friendBad app
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App is not user friendly they are ear buds and do their job but nothing significant to write about.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
None Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is not good at all. If the wind is blowing then the person on the other end cannot hear the other person. I would not buy these again.
No, I would not recommend this to a friendJust saying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise canceling enough. Batteries didn't last long enough
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Buds. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.
Doesn't fit my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried all 3 sizes of ear tips and could not get the earbuds to stay in my ear for more than 5 minutes.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Buds didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support hotline at (800) 336-4525 Mon-Fri: 9:00 am-11:00 pm (EST) Sat-Sun: 9:00 am-5:00 pm (EST)
Don't waste your time seriously
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about 2 months than the device would unpair at random times trying to pair them back everytime is a drain. Don't waste your time
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you taking the time to provide us with your feedback on our JBL Tune Buds. Here are some troubleshooting steps that can help isolate the issue with the dropouts. First, make sure that the earbuds and device are within 10 feet from each other and with a clear line of sight (no obstacles). Next, forget/unpair the headphones on your device then perform manual pairing. You may also try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If the issue remains, you may contact our customer support for further assistance.
no ear wings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no ear wings makes this product useless ☹️all other features are good quality ✅
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Buds didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If interested, you can check our JBL Reflect Aero TWS and JBL Endurance Race that has ear wings.
Bad sound cheap dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two months and the right bud stops putting out any sound
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're here to help with your JBL Tune Buds. Try cleaning the ear tips. Also, check the balance control in your device settings, EQ settings, and in the JBL Headphones App. Next, try removing both earbuds at the same time to pair them together. If the issue remains, try resetting your unit; with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. For further assistance, please contact us.
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise reduction are acceptable. After two months, right bud barely emits and sound.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Tune Buds. First, try the various ear tip sizes to create the best seal and audio performance. Check the balance control on your source device by going to the "Accessibility" settings and music player app, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. The last step is to clean the ear tips. Cleaning the ear tips is something that should occur on a fairly regular basis. When wearing in-ear, because of the seal that is created, our ear canals can get moist and develop dirt and debris. If the issue remains, please contact our customer support for further assistance.
Not the beat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. They stopped working for my daughter after only using them four times
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. We would like to assist you directly, please contact our customer support for further assistance.
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble syncing up to the phone. Would not recomend
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Please ensure a clear line of sight to avoid interruption. You may also shut down unused Bluetooth devices away from other sources of wireless signals that could overlap your connection, such as Wi-Fi signals from Wi-Fi routers. Additionally, you can unpair or forget to refresh the Bluetooth settings and try to reset the unit. If this issue remains, please contact our customer support for further assistance with your unit.
Not worth the time or price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones where not comfortable to wear for me
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Buds TWS didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Sound cancelling 5/5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound cancellation. Battery life is amazing. just don’t fit my ears very well.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great sound once you change the ear pads
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and sound representation are really good. The only problem is the ear pads are too short and cause them to fall out. Once replaced with longer ones for $5 they work great, but the must be removed to charge. Good battery life.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
JBL ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already a fan of JBL products I bought these about a month ago. I use them at the gym for a few hrs every week. I typically listen at full volume with noise canceling on. So far I've only had to charge them 1 time. The sound quality is clear with no distortion and good base. Chose these because they were in the middle as far as driver size and battery life.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great quality from JBL!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible audio quality for both listening to music and making calls. They tend to fall out of the ear but ear shapes differ. Excellent ear buds!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, Very comfortable and sounds really good for the price
I would recommend this to a friend - Pros mentioned:Sound quality
Highly Recommended for the Quality and Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it! he approves the sound quality, and the product design is smooth!
I would recommend this to a friend