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Customer reviews

Rating 4.3 out of 5 stars with 844 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are positive about the Tune Buds True Wireless Noise Cancelling Earbuds' sound quality and battery life, with many finding them comfortable and praising the bass. However, some customers have concerns regarding the fit of the earbuds. Others mention issues with the volume and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 844 reviews
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Don’t buy it. This is bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bad, bad, bad equipment. The sound is very high pitched. It falls constantly from the ear. If barely touch the piece to adjust in your ear and cancel the “noise cancel” (what is bad) or stop what are you hearing. I don’t know how there are people that give this more than 1 star. Perhaps you don’t know a quality equipment. I do not recommend to anyone this thing.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Tune Buds. Please check the equalizer settings of your phone and set it to default. We also recommend trying to connect it with a different device or play audio using a different application. You may also try doing a Factory Reset by removing both earbuds from the charging case, tapping both earbuds twice, then, tap-hold for 5 seconds. If you need more help, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    MACs review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it is supposed to and is great value for money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really great. I would like to recommend this item to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these very much. The find my buds beep could be louder lol

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out of your ear very easily. I wish I could return and get my money back.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help you with your JBL Tune Buds. You may choose your preferred size of eartips that will fit your ears. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, feel free to contact our customer support. JBL

  • Rated 5 out of 5 stars

    Never used

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son for Christmas and he has not even opened them. Complete waste of Christmas money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! It doesn't hurt my ears like other ones did before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is OK but could be better. Otherwise, I am pleased with the JBLs'.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Theyre ok. Not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be much better. I guess they're good for the price. I got them on sale, dirt cheap. 35 dollars after rewards. If i had paid even close to full price, I wouldn't be ok with them

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Great brand, not good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of JBL products. Unfortunately, this pair has not lived to expectation of staying put in your ears, even after trying the different sets of earbuds. Additionally, today marks 30-days since my purchase and one of the speakers has started to malfunction.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We're here to help with your JBL Tune Buds. Charging issues are frequently caused by foreign matter on the metal charging contacts. These issues can be resolved by cleaning the contact points on the earbuds and charging case using a cotton cloth, a makeup or cotton swab, and rubbing alcohol. If the issue remains, please contact JBL Customer Support so we can assist you. JBL

  • Cons mentioned:
    Fit, Volume

    Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is not good and ear buds keeps falling out.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Buds, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer on your music application to adjust the volume to your preference. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pair sound is good. Price is reasonable!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    WON'T STAY IN

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the worst fitting earbuds I have ever owned in my life. They constantly fall out no matter what tips you use. Going back to Soundcore

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback on our JBL Tune Buds. We recommend trying out different sizes of ear tips to improve the fit. This earbud comes with three different sizes of ear tips that you can try. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. For technical assistance, please contact JBL Customer Support. JBL

  • Rated 5 out of 5 stars

    Jbl earbuds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and really like them over the AirPods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for the gym

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these as a gift for my family and friends! Got some for myself too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out. Not as much bass as if want but still good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the App

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the app it come with. It is just so much easier to know all the functions of the earbuds.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Ear piece

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really stay in my ear regardless of which piece I switched too

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback about our JBL Tune Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. JBL

  • Rated 5 out of 5 stars

    Exactly what we needed!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally lost my wife’s last pair, these were a great replacement!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter lost her original pair and wanted a new set so I got her these as an upgrade.

    I would recommend this to a friend