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Customer reviews

Rating 4.3 out of 5 stars with 845 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are positive about the Tune Buds True Wireless Noise Cancelling Earbuds' sound quality and battery life, with many finding them comfortable and praising the bass. However, some customers have concerns regarding the fit of the earbuds. Others mention issues with the volume and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 845 reviews
  • Rated 1 out of 5 stars

    Don't waste your time seriously

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good for about 2 months than the device would unpair at random times trying to pair them back everytime is a drain. Don't waste your time

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback on our JBL Tune Buds. Here are some troubleshooting steps that can help isolate the issue with the dropouts. First, make sure that the earbuds and device are within 10 feet from each other and with a clear line of sight (no obstacles). Next, forget/unpair the headphones on your device then perform manual pairing. You may also try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If the issue remains, you may contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Bad sound cheap dont buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even two months and the right bud stops putting out any sound

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're here to help with your JBL Tune Buds. Try cleaning the ear tips. Also, check the balance control in your device settings, EQ settings, and in the JBL Headphones App. Next, try removing both earbuds at the same time to pair them together. If the issue remains, try resetting your unit; with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. For further assistance, please contact us. JBL

  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and noise reduction are acceptable. After two months, right bud barely emits and sound.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Tune Buds. First, try the various ear tip sizes to create the best seal and audio performance. Check the balance control on your source device by going to the "Accessibility" settings and music player app, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. The last step is to clean the ear tips. Cleaning the ear tips is something that should occur on a fairly regular basis. When wearing in-ear, because of the seal that is created, our ear canals can get moist and develop dirt and debris. If the issue remains, please contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Not the beat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best. They stopped working for my daughter after only using them four times

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We would like to assist you directly, please contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble syncing up to the phone. Would not recomend

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Please ensure a clear line of sight to avoid interruption. You may also shut down unused Bluetooth devices away from other sources of wireless signals that could overlap your connection, such as Wi-Fi signals from Wi-Fi routers. Additionally, you can unpair or forget to refresh the Bluetooth settings and try to reset the unit. If this issue remains, please contact our customer support for further assistance with your unit. JBL

  • Rated 1 out of 5 stars

    Not worth the time or price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones where not comfortable to wear for me

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Buds TWS didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sound cancelling 5/5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound cancellation. Battery life is amazing. just don’t fit my ears very well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound once you change the ear pads

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling and sound representation are really good. The only problem is the ear pads are too short and cause them to fall out. Once replaced with longer ones for $5 they work great, but the must be removed to charge. Good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    JBL ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already a fan of JBL products I bought these about a month ago. I use them at the gym for a few hrs every week. I typically listen at full volume with noise canceling on. So far I've only had to charge them 1 time. The sound quality is clear with no distortion and good base. Chose these because they were in the middle as far as driver size and battery life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommended for the Quality and Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it! he approves the sound quality, and the product design is smooth!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great quality from JBL!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible audio quality for both listening to music and making calls. They tend to fall out of the ear but ear shapes differ. Excellent ear buds!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Very comfortable and sounds really good for the price

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than the expensive pods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is better than the samsung pod i had before. More comfortable and the sound quality is better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, the battery lasts my whole 8 hour shift. They fit comfortably, too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The silencers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and they stay charged for a good period of time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones. Love the ability that they can connect to two different Bluetooth devices at the same time. Makes having the item for that one reason amazing. The battery life has also been great, it’s nice that you can activate certain options by pressing on the headphone. I’d recommend this to those looking for a great affordable headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    My experience with these earbuds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL have always produce some of the most awesome sounding Products of all time. however, these earbuds were a little cumbersome and uncomfortable. The quality and value are great.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these ear buds, my onky issues with them have been that they fall out of my little ears while moving around and need to push them back in a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surpassed expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is impressive, doesn't give you the same cabin pressure feeling that I'm accustom to with noise cancelling. Fits comfortably and has a very solid microphone, making them a solid option for Zoom/Teams meetings and what-not

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dont sleep on these! GREAT SOUND QUALITY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical before buying but glad i did dont let the bad reviews fool you! They are great earbuds the blow apple airpods PUT THE WATER!

    I would recommend this to a friend