Customer Ratings & Reviews

We're here to help with your JBL Tune Flex. Please check the eartip sound settings and try using the sealing eartips for better sound isolation. You can modify and check noise cancellation settings with our JBL Headphones App.

Thanks for your feedback, our JBL Tune Flex comes with 3 sizes of sealing eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If this does not resolve the problem please contact our customer support.

We appreciate your feedback. We always look for ways to improve, we'll make sure that this will be forwarded to the right team. A single tap on the left earbud enables Active Noise Cancelling (ANC), switches to Ambient Aware, or disables these features. If you need more help please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, please try using a different USB cable and USB charger (preferably one with a minimum 2 amp rating), as well as unplugging and re-plugging the cable from your device. The product's charging port may also become clogged with sand or grit. Examine the port. If necessary, use compressed air to clean. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your feedback. Our JBL Tune Flex comes with 3 sizes of sealing eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact us.

Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune Flex. First, forget/unpair the headphones on your device, then manually pair the headphones with your device and see if this resolves your problem. Next, make sure that your "JBL Tune Flex" is selected as the audio source and not "Phone" or "Speaker". You may also try different apps ( WhatsApp, Messenger, and Phone app) or connect it to a different device (phone/tablet/music player/etc). Last is reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact us at (800) 336-4525 Mon-Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

We appreciate your feedback. We would like to let you know that this is not the experience that we want you to have with our products and services. To turn off your JBL Tune Flex, place the earbuds back to its charging case the close the lid. If this does not resolve the issue, we recommend resetting your earbuds. To reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If you need more help, please contact customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET)

Thank you for your feedback on our JBL Tune Flex. We understand that the earbuds do not fit comfortably in your ears. Many of our models come with different-sized tips, and we may have an alternative that could be a better fit for you. If you need more help, please contact JBL Customer Support.

Thanks for your feedback. With our JBL Tune Flex, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. Here are some troubleshooting steps that might help to isolate the issue. First, you may try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST).

Thank you for reaching out. To isolate the issue with your JBL Tune Flex, please clean the contacts on the earbuds and the pins inside the case, using a cotton cloth or Q-tip with rubbing alcohol to remove any foreign objects. Make sure that the contact points are dry before trying to charge again. If you need further assistance, please contact us.

Thank you for reaching out. Let's try these steps to help fix the issue with your JBL Tune Flex. Please try other USB type-C charging cord, and adapter that has at least 2 amps. Clean the charging port with compressed air to remove any sand and dirt. For further assistance, please contact us.

Our JBL Tune Flex has Active Noise Cancelling that can be enabled with the JBL Headphones App or by tapping the left earbud once to enable Active Noise cancellation or ambient aware. If you need more help, please reach out to our customer support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

We appreciate your feedback on our JBL Tune Flex. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

We appreciate your feedback on our JBL Tune Flex. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips or replace the open eartips with the sealing eartips that came with the earbuds to see if a better fit can prevent them from falling off.

We appreciate your feedback. We understand that the JBL Tune Flex hasn't met your expectations. Please contact us for further assistance. We're here to help.