Customer Ratings & Reviews
- Model:
- JBLTFLEXBLKAM
- SKU:
- 10100615
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Laaaaaaaaaaaaaaaaame
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the ZERO star rating? Worst earbuds ever. Wish my ex sucked like these
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This is not what we want you to experience with our JBL Tune Flex. We would like to know more about what happened to your JBL Tune Flex and feel free to contact our customer support so we can assist you further with your concern.
Hurt very bad my ears
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. My ears hurts so bad when using them. I have to buy Bose.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. Our JBL Tune Flex has an open ear tip and rubber ear tips . You may choose the size of rubber ear tips that will perfectly fit your ear. Also, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, feel free to contact our customer support.
EH.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JBL is good at first. I’ve had two pair.. didn’t last. The app is not user friendly and never connects to the headphones,
No, I would not recommend this to a friendAudio calls are terrible don’t work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are terrible not good for audio calls they stop working after 2 months.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We’re here to help you with your JBL Tune Flex. Please tell us more about what happened to your earbuds and contact our customer support so we can assist you further.
Bluetooth headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like product. Won't stay in my ear. Also needs to come with rubber pieces.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback on our JBL Tune Flex. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. Our JBL Tune flex also comes with 3 sizes of Eartips.
Falls out easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit well in the ear falls out doest matter what you do.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Our JBL Tune Flex comes with 3 sizes of eartips. You may choose the right size for your ears so that they may stay in your ears and not fall out. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need further assistance with your unit, please reach out to our customer support. We're here to help.
I HAVE NOT RECEIVED THEM AND I AM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received them and I am not very happy!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendTo nosiey
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime i talk to someone they say it's to loud in the back ground they can't hear me
No, I would not recommend this to a friendWorst headphones I've ever used in its pricerange
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these as my primary headphones for the last 3 months, and normally use headphones in the $80-120 price range. I want to be as fair as possible in regards to what these do well, but I am not someone who writes reviews unless I have a reason to, and the reason I'm writing this one is not good, and I cannot recommend to potential buyers enough that if you are looking at exercise headphones at around $100, you should to look elsewhere. First, the pros to these headphones: I use JBL quite a bit, and I generally like their products. Their app works well (usually) and they are pretty durable for their price point. I can use JBL's daily for about a year before needing to replace them, which i think is the most you can expect for 100 dollar true wireless headphones. At 3 months, the headphones are still working, but as I will explain, I am still about to replace these, and probably try a non JBL product next time around. Battery life is pretty good. I use headphones at work, usually one ear in at a time and can make it all the way through an 8 hour shift without needing to switch the buds out. In this regard, no complaints at all. The sound quality is decent for its price range, and I've never had issues with them falling out of my ears during exercise. You can also use both buds in either ear, they fit well both ways. In some ways, wearing the right bud in the left ear and visa versa can be more comfortable and secure, funny enough. But both ways are perfectly fine. In an ideal world, that should be all you need for exercise headphones to be solid. Unfortunately, the sound quality does not excel, and exercise headphones staying in your ear is a bare minimum, not anything impressive. Con time: These things are TERRIBLE with connection. From the very first day I used these things, they have not connected consistently or well. I will lose Bluetooth connection from walking 5 feet away from my phone and turning my head the wrong way. I don't think this is due to damage from sweat as they have done this from day one, but it has certainly gotten worse as I have used them more, so I can't rule out poor sweat resistance. If you use one ear listening as I often do, you will be incredibly frustrated by how often the ear bud will be "connected," muting your phone but not producing sound. This delay in response can sometimes correct within seconds, but more often requires you to disconnect and reconnect your headphones to get the sound working. I can go on about this with several specific examples, but I think my point here is clear (I use a Samsung S21 ultra, and I have tested two other earbuds and did not have these issues. The Flexes are the problem) Another INSANELY frustrating but more niche issue I have with these headphones is with the app and it's touch controls. I don't like touch controls and always disable them on my earbuds. These headphones will be disabled from touch controls, and then every few days I will put the earbuds in and discover very quickly that touch controls have been turned back on. I have had to manually turn touch controls off at least 30 times in the 3 months I have owned these. If you like touch controls, then this may not be a problem, but if you are someone who ever needs to adjust their headphones at the gym or take them out to talk to someone, it is one of the most frustrating things I have ever experienced. I genuinely hope people see this review and take my advice when I say that you should not buy these headphones. Sure, ive used worse headphones, but they were a lot cheaper than a hundred bucks. Try literally anything else and you will be more satisfied with your experience.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your time in providing feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. We recommend our wireless sports earbuds designed for workouts and other activities, such as JBL Endurance Peak and JBL Endurance Race series. If you need more help, please contact our customer support. We're here to help.
Pathetic noise cancellation and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature mediocre compared to Air Pods Pro. Overall sound quality is so so. Just found out that the return period ended 2 days ago. Save your money
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback on our JBL Tune Flex. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Only lasted 55 days DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.left earbud broke, no I only use right. TRASH. I Dec 12 and it broke January 30th. so I paid $66.00 so it cost me $33.00 a month for the use . DONOT recommend.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback regarding your experience with JBL Tune Flex. To resolve the issue, we suggest cleaning the contact pins on the case and left earbud using a cotton swab with alcohol. These pins can be sensitive to dust. Please make sure to dry the pins before placing them back on the case. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging case stopped charging right earbud 1 day after return eligibility expired ( 2 weeks) .
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.
JBL Flex Tune
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone stopped working in less than 6 months of very light use. Only used for conference call using my work phone. Not worth the money that I spent.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. To unmute your microphone, please hold your left earbud for two seconds. Also, please make sure that your JBL Tune Flex is set as your audio input. If you need more help, please contact our customer support.
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Created an oily residue in my ears. Cheap silicone in the tips or some other material, buy airpods and spend the extra $$
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. TWS ear buds are prone to debris getting on the metal charging points. This can include sweat, grease, ear wax, etc. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Please make sure that the pins are dried before placing them back on the case.
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product started failing less than a week of use, my skull candy were way cheaper and better. Would not recommend to anyone.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're here to help you with your JBL Tune Flex. Please be informed that all our products come with a one-year warranty. To initiate a claim and assist you with the replacement, please fill out our warranty form under this link: https://support.jbl.com/us/en/customer-service/warranty-request.html
Battery Stopped Charging
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds are good but didnt last a full 6 months before the case stopped charging.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. If your JBL Tune Flex charging case is not charging, try cleaning the charging contacts on both the case and the earbuds with a cotton swab and rubbing alcohol to remove any dirt or debris, you might want to try a different charging cable. If you need more help, please contact our customer support for assistance.
Jbl tine flex are terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible worked great the first 3-4weeks then they stop been as loud the you can been hear the bass they bad DO NOT BUY
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. If you still find the bass insufficient, you can control the Equalizer through the JBL Headphones App to adjust and enhance the bass levels. Should you wish to increase the bass level of your JBL Tune Flex, you can use the App for this purpose. If you have already tried this and remain unsatisfied with the bass, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy reviews are not reliable, the noise canceling is not there at all, the worst quality
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We understand that our JBL Tune Buds didn't meet your expectations. To take advantage of the Active Noise Cancelling feature, ensure proper fit since it relies heavily on a good seal in the ear to effectively block out ambient noise (ear tip settings included in the JBL Headphones App). You also need to make sure to turn off Ambient Aware feature. If you need more assistance, please contact customer support.
Waste of money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good shape but after 4 months battery drain so fast .
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for sharing your feedback. Our JBL Tune Flex has up to 32 hours of battery life. This may vary depending on volume and music content. If the unit doesn't meet the advertised playtime hours, even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.
JBL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if mine was defective however everyone i called was saying they couldn't hear me clear
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. Please check the audio settings on your device to confirm that the 'JBL Tune Flex' is selected as the default output audio device during calls. You can also try using the earbuds on a different device to determine if the issue is with the earbuds or with the source device. For no sound issue, dust or debris can block the ear tip screen and cause low volume. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)