Customer Ratings & Reviews

We appreciate you for sharing your feedback on our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you encounter any issues with your unit, we recommend contacting our Customer Support to help us understand more about it and take the necessary actions.

Thank you for your feedback. We understand that the size of our JBL Tune Flex didn't meet your expectations. If you need more help, please contact JBL Customer Support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. Please contact our customer support service via our official website or toll-free hotline.

Thanks for your feedback. We're here to help with your JBL Tune Flex. First, try it with different music apps. If the issue remains, try turning off or on the EQ on your device's settings and enhance the bass slightly. Then, pair your earbuds with other devices to identify any source device issues. Lastly, reset the earbuds by double-tapping them and holding the button for over five seconds while they are powered on and not charging. You may have to 'forget' the device on your unit to reconnect it. Please contact us if you need more help.

We're here to help. We'd like to know more about the issue you're experiencing with your JBL Tune Flex. To assist you further, please contact JBL Customer Support.

We appreciate you taking the time to provide us with your feedback. To isolate the issue with your JBL Tune Flex. try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as a foreign matter on the metal charging contacts may affect the charging process. If the issue remains, please reach out to our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. If your JBL Tune Flex earbuds has no sound issue, you can try manually pairing the buds by putting the buds from their charging case and removing them again. You can also do a reset with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue persists, please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate you for sharing your feedback on our JBL Tune Flex. We want to ensure you get the most out of our products. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please reach out to our Customer Support for further assistance.

We appreciate your feedback regarding your experience with our JBL Tune Flex. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips or replace the open eartips with the sealing eartips that came with the headphones to see if a better fit can prevent them from falling off.

Thanks for your feedback. You may contact BestBuy to further assist you with the missing parts of your JBL Tune Flex.

We appreciate your time providing your feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.