Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1272 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the Tune Flex True Wireless Noise Cancelling Earbuds' sound quality, battery life, and comfortable fit. Many appreciate the strong bass and reasonable price point. Some customers have noted issues with connectivity, volume levels, charging problems, and overly sensitive touch controls. Overall, the earbuds seem to be well-received for their audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,272 reviews
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good pods

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its has been a good product, but after using for about less than an a year, the right pod volume decreased by half. It wasn't because of not cleaning for sure. I would recommend buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great ear buds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my ear buds . They are crystal clear in sound. Plus I like the find feature too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for movies-bad for calls

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, they’re not cut out for calls outside or a place where there’s some ambience. People have a very hard time listening to you. Even worse when there’s some breeze. On the other hand, they’re great for music and movies!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great at the start but ultimately failed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great option initially. Bass wasn't too heavy and the volume was loud. Somewhere along the way, the volume dwindled without explanation. Tried resetting, but could never get them back to the original setting. Call quality was average and using they don't do well picking up low volume "like whispering". Mine started to static badly around month 6 and failed totally by month 8. If they were $19.99, I would constantly take a chance on them, but at the $50 price, it's a difficult choice to make. Fitment was good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great sound. Horrible Interface and Design

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems and inconveniences. I have been using these for 2 weeks and they are extremely disappointing. These are valued at $100, but they aren't worth that price. The main issues are connectivity and touchy controls. The right earbud stopped working and won't connect. I tried resetting many times and it just won't connect. The controls are so touchy, any minor adjustment for ear fit/comfortably reaults in the controls being activated. They don't have any sensors in the ear pieces either, so removing a bud won't pause your music or shut off the controls. The noise cancelation works okay but it's nothing special. The only reason why I'm not giving one star, is because the sound quality is really good. It's a shame everything else is so bad. Honestly, spend a little more and get Airpods or something similar.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback with our JBL Tune Flex. The two earpieces should normally be connected together without issue. However, sometimes wireless interference may cause corruption between the connection of the two earpieces. Please try forgetting your device from the source before pairing it again. We also recommend using our JBL Headphones App, where you can adjust the gestures. If you need further assistance, please contact us. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, mis-advertised battery life...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The negative first: I was excited to get 8 hours from a pair of wireless earbuds. Unfortunately, these don't cut the mustard either. Fully charged this morning, started work just after 8am, and here it is just after 1pm and I'm at 20% with about 3 hours of meetings left to go. Not necessarily a deal breaker for me because I don't have day-long meetings every day, but I was hoping I could make it through a full day without recharging. I'm not sure where or how JBL tested their battery life. I am assuming they just powered them on and let them sit. These will NOT get you through 8 hours of continual usage. Now, the positive: These are small and provide a HUGE sound. The base and tone of these earbuds are comparable to a good over-the-ear headset. I absolutely love the sound they put out and am very happy with that aspect of this purchase. I also had no problems connecting these to my iPhone, MacBook, or Mac Studio. Very simple to connect to multiple devices!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and battery life is amazing, more options to features once you download the app

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    All day comfort

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as a gift for my mom cuz she kept buying cheap earphones that kept going out on her, needless to say she is incredibly happy with this product, she loves the sound, she loves the comfort, and she loves the ease of connectivity

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit great. I like the case and ease of conectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    The battery life isn't as advertised.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how they came to the conclusion that these earbuds have 32 hours of battery life (with noise cancelling off), but they don't. Just using these for phone calls, the buds themselves were depleted within 5 hours. not even close to 8. It would be even worst if I were listening to music the whole time. One full recharge from the case leaves the case with appx. 30% left for the next recharge. IMO, the advertised battery life doesn't even come close in real world use. Not to mention, the talk through is not good. You'll need to remove the earbuds completely to have any meaningful connection to the world around you. Ambient aware is practically useless as well. Aside from all of that, they do sound great! I will have to be returning these, though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    JBL Earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my ear perfectly. I love how I don't have to worry about wires wrapped about my neck or shoulders with these. The case itself is beautiful. Black is beautiful. I also love how it tells me when the battery life is low.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Unbeatable value for great listening

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality for the price. Great sound, true noise canceling. They fit comfortably and I am completely satisfied with these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Great purchase! The product arrived on time and exactly as described. Quality is excellent and the price at Best Buy was unbeatable. Very happy with my experience.”

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality earbuds for price. Long battery life.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a follow up to losing my AirPods. Had them for 6 months, no complaints to be honest. They gave great sound quality and you can adjust the sound settings with the JBL app too. I returned to AirPods since I needed better AirPods for editing, but I use them here and there for other tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for bkock out annoying coworkers!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing, battery life lasts quit a long time even qith the noise canceling enabled, touch sensitivity is just right in my opinion, very happy with them for the price, definitely will buy more in the future for family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it, battery wise it is okay as well as the sound. Good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these primarily when he distance walks. They stay securely in ear and provide excellent sound from his IPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Awsome earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays in ears great and has different sizes great battery life and featurez

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Sound quality is great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing! True to JBL standards. The included tips make fitting them to my ears easy. Noise canceling is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    JBL - Tune Flex True Wireless Noise Cancel Earbuds

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. Clear sound and comfortable to wear.

    I would recommend this to a friend