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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1273 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the Tune Flex True Wireless Noise Cancelling Earbuds' sound quality, battery life, and comfortable fit. Many appreciate the strong bass and reasonable price point. Some customers have noted issues with connectivity, volume levels, charging problems, and overly sensitive touch controls. Overall, the earbuds seem to be well-received for their audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,273 reviews
  • Rated 4 out of 5 stars

    JBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Noise cancellation is not good, everything else is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg D

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds work great! Unfortunately I seem to be allergic to the silicone covers. They are working with me to get it resolved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its jbl so they never like let you down with their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. This esr piece has great communication potentials.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud is having trouble charging in the case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fair with the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feeling in-ears not so well, but the sound is good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jbl earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as I thought they would be JBL Earbuds

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t hold a charge that long ,stylish All I have to say

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is of good quality, Call use is not that good.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Q

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels a little loose in my ears. Touch is a bit sensitive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, money well spent, I trust bestbuy for product guarantees.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound. But already failing...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great... too bad I am already experiencing charging issues in the left earbud after only a few weeks... the shape is what I'm looking for tho so hopefully i can find a better set that wont have issues with the same earpod shape.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact JBL customer support for assistance. JBL

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product, i have had a very good experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jbl headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for a workout and good for the amount they are

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good! Bought them as a gift. Had a good discount on Black Friday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Would recommend if you want them for the gym.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Try another model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality but poor sound. The earbuds come with ear adaptors to fit your ear.. I tried all of them and the earbud keeps falling out. These are not for me. The cancellation part is not true.. you can clearly hear when you have them on. The volume is poor. Dear JBl please hear our feeback.. $60.00 is not a good price for these.. more like $20.00. Your better off getting some earbuds from Burlington.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We understand that our JBL Tune Flex hasn't met your expectations. A proper fit is crucial for noise cancellation and sound quality. While we offer different ear tip sizes, we understand that finding the perfect fit can be challenging. You might consider exploring other earbud models. For further assistance, please contact us. JBL

  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Not that great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but not that great. Sound quality is ok, noise canceling is subpar. Lasted about a year then had charging issues.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance. JBL

  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    poor charging setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    issues with charging. right ear bud either will not charge or stuck inadvertently in auto mode.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback, for our JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, etc. Please ensure the pins are dried before placing them back on the case. If your JBL Tune Beam is within the 1-year warranty we recommend contacting our customer support. JBL

  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure yet about this purchase I'm still checking

    I would recommend this to a friend