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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1273 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the Tune Flex True Wireless Noise Cancelling Earbuds' sound quality, battery life, and comfortable fit. Many appreciate the strong bass and reasonable price point. Some customers have noted issues with connectivity, volume levels, charging problems, and overly sensitive touch controls. Overall, the earbuds seem to be well-received for their audio performance and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,273 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Do not stay in your ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good but constantly fall out of my ears. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    m

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable lightweight soundproof fast charging..

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for couple weeks then now after it’s too late to return right earbud won’t work and case doesn’t charge other unless it’s plugged up. Now I have to go through warranty with JBL.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far she said they work fine excellent product Thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could be better

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for under a year and already getting a blown speaker and battery in each bud only lasting up to 2hrs max now. What really bugs me is that my audio preferences get nulled if I use 1 ear bud and have to use standard settings. Picks up and amplifies high pitched sounds. Sounds nice at first but does not last

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves them...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. He loves them!! You can never go wrong with JBL that's for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Device.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Small. Lots of Storage and good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick to be delivered.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old ones were dying and I needed new earbuds quickly. I received them in one day and they were already charged!

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i HATE these earbuds. For one, they are very difficult to get out of the case. Second, the touch controls on the earbud are so sensitive that any time they are touched, just to move or adjust them it either turns the phone off, or mutes it, or does something else. I almost never write reviews, but thought it important to share this.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. For the touch controls, you may also use our JBL Headphones App to control and personalize the gestures on your earbuds. If you need more help with your unit, please contact our customer support. JBL

  • Rated 5 out of 5 stars

    JBL Just Be Living in Musical History

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in-ear headphones on the market at an incredible value. Truly, cannot be beat.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are good enough i mean I definitely found better for cheaper

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Experience and experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i definitely recommend, easy to carrier and come with protection cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for a good price, couldn’t be happier

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t Settle, Go With Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nearby people can hear EVERYTHING, even on a low volume, which kind of defeats the purpose of headphones. The noise canceling is okay, but it doesn’t compare to some of the top of the line headphones.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team. JBL

  • Rated 5 out of 5 stars

    the best !

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an excellent item, really the best earbuds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these earbuds.. You can use google Assistant and a lot.. Real value for money

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Don't get these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lose connection with your phone almost constantly. And you have to continually turn off the Bluetooth and turn it back on again and hopefully they reconnect. With the different adapters they do stay in your ears even under heavy activity. The battery only lasts about 3 hours before you need to recharge them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very satisfied with overall condition of refurbished earbuds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option on buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy it make my days better and easy to use and to connect thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not noise cancelling.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not noise cancelling as inread they would be. Other than that, they arent too bad

    I would recommend this to a friend