Customer Ratings & Reviews

Thank you for bringing this into our attention regarding the JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support.

Thanks for your feedback. You may check with other third-party sellers like BestBuy for other generic sizes of ear tips that may fit your ears. You may also check our On-Ear and Over-Ear headphones if our earbuds don't fit.

Thank you for the feedback. We're here to help with your JBL Vibe Beam. It is possible that there is something interfering with the wireless Bluetooth signal. Please make sure that there are no other wireless devices, walls, and obstacles near you. Another possibility is that the Bluetooth connection become corrupt. Please try to forget the unit from your device and pair them again by taking out both earbuds from the case and selecting the product under Devices, on your Bluetooth device. For further assistance, please contact us.

We appreciate your feedback on our JBL Vibe Beam. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

For your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. Gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our Customer Support so we could try other steps.

We're always looking for ways to improve our products. Thanks for the feedback. We'll make sure to pass this along to our development team.

Thanks for your inquiry. To achieve the best seal and secure fit with our JBL Vibe Beam TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thank you for your feedback on our JBL Vibe Beam. We understand that it didn't meet your expectations. Please know that this product comes with a one-year warranty excluding damage resulting from abuse, accidents, modifications, or other causes that are not defects in materials and workmanship (loss or theft). You may return the unit to the point of purchase while it is still within the return window.

Thanks for your feedback. If the charging case is not charging, try to use a different charger or outlet, and clean the charging port if there is a speck of dirt if necessary. If the buds are not charging, we advise cleaning the contact points on the earbuds and charging case. If you need further assistance, you may contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET)

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thank you for reaching out. We're here to help with your JBL Vibe Beam. Please use another charging cable and power adapter to see if the unit will charge. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. Please be advised that your JBL Vibe Beam comes with one (1) year standard warranty, to initiate a claim, please contact us.

We're here to help with your JBL Vibe Beam. Please make sure that the earbuds are no longer connected to other source devices. We also recommend performing a reset to bring the earbuds back to their factory settings. Here’s how: while holding the earbuds, tap the touch control two times and hold the button on the third tap for more than 5 seconds. This restores factory defaults. (Please note that charging must take place for the reset to work.) It may also be necessary to remove or forget the earbuds from the list of paired devices to pair again. Please contact our customer support if you need additional assistance.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. Our JBL Vibe Beam comes with a choice of 3 sizes of ear tips (S, M, and L). You may choose the right size for your ears and gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal to give you the best seal and secure fit. If you need more help, please contact our Customer Support so we assist you.