Customer Ratings & Reviews

Thank you for your feedback. We're here to help with your JBL Vibe Beam. You can customize on our JBL Headphones App the gesture commands on your unit. To start, connect your unit to your phone. Open the app and then select your unit on the app. Under 'Gestures' settings, you can choose the command you prefer on both earbuds. If you need more help, please contact us.

We appreciate your feedback. Our JBL Vibe Beam TWS doesn't have the Active Noise Cancelling feature. We recommend our Tune 130NC TWS, Tune 230NC TWS, and JBL Reflect Mini NC as these earbuds have a noise-canceling feature.

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Thanks for your feedback. To achieve the best seal and secure fit with our JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We appreciate your time in providing feedback on our JBL Vibe Beam. This product comes with three different sizes of ear tips that you can choose from. Selecting the right ear tips may help you securely fit them into your ear and prevent the earbuds from protruding. Since the earbuds only produce a sound depending on what the other phone call receives on its mic input, it is likely to be the microphone's input sensitivity settings from the other phone causing it to receive unfiltered background noise.

We appreciate your feedback on our JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We also recommend considering larger ear tips from third-party sellers. If you need more help, please contact us.

We're here to help with your JBL Vibe Beam. Please try connecting it to another source device and see if the issue remains. Make sure that the call is enabled on the Bluetooth settings. If you need more help, please contact JBL customer support so we can assist you.

We appreciate your feedback on our JBL Vibe Beam. We understand that the sound quality of this product didn't exceed your expectations. You may also try connecting your JBL Vibe Beam to our JBL Headphones app, the app will allow you to modify the EQ setting to produce the sound to your preference. On the other hand to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.