Customer Ratings & Reviews

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. On the other hand, please note that battery depletes more quickly when the volume is very loud. For further assistance with your earbuds, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not enhance the sound quality, turn it on again and adjust the EQ by boosting the bass to your liking. You can also control the Equalizer through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. This feature allows you to personalize sound optimization to better meet your preferences. If you have already tried this and remain unsatisfied with the sound quality, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We appreciate your time in providing feedback on our JBL Vibe Beam TWS. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.

We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to pass this along to our development team.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Vibe Beam, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the earbuds on your device, and initiate a reset. To reset your unit, first make sure that the case is not charging, tap the right earbud twice and hold the button on the third tap for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. If the issue persists, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate your time in providing feedback on our JBL Vibe Beam. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.

We appreciate your feedback on our JBL Vibe Beam TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

Thanks for your feedback. We're here to help. Here are some troubleshooting steps that can help isolate the issue of your JBL Vibe Beam. For the headphones to give you the best audio response, you must create a tight seal within your ear canal. You may also check the balance control on your source device by going to the "Accessibility" settings and checking the balance control on your music player app or JBL headphones App, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Lastly, is to clean the ear tips. If you need further assistance, you may contact our customer support.

Thanks for your feedback. It appears that this is the first time you are using your JBL Vibe Beam. Please be informed that there is a plastic-like sticker covering the bottom of the earbuds, which disable them to charge directly to the charging case. To resolve this issue, please remove the plastic-like cover on both bottoms of the earbuds and place them inside the charging case again.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.