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Customer reviews

Rating 4.5 out of 5 stars with 2672 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend

Customers are saying

Customers consistently note the Vibe Beam True Wireless Earbuds for their impressive sound quality and great battery life. Many also appreciate the comfortable fit and excellent connectivity. However, some customers have expressed concerns about the volume and the case design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,672 reviews
  • Rated 2 out of 5 stars

    A JBL miss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several JBL products and was hoping to add this piece to the collection... clip4, soundbar, etc. This product lacked any real audio quality. Setup and instructions all were aok. JBL, rethink this option.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Vibe Beam. We understand that the sound quality of this product didn't exceed your expectations. You may also try connecting your JBL Vibe Beam to our JBL Headphones app, the app will allow you to modify the EQ setting to produce the sound to your preference. JBL

  • Rated 3 out of 5 stars

    An average earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds are okay, but they are uncomfortable if you are not used to the silicone adaptors. Also they disconnect very often

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    JBL

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio but they fall out of your ears a lot especially if running or even trying to sing along to a song

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. Our JBL Vibe Beam comes with three different sizes of ear tips that you may try to find the most comfortable fit in your ear. JBL

  • Rated 3 out of 5 stars

    For the moment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work for what I need but have a hard time keeping them in my ears.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound the same as they cost, it's better to pay extra and buy something better, I bought Technick 80s, believe me, heaven and earth

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The highs and mids are ok. The bass is lacking. Not that it was expected to be great I would buy a different pair if I had it to do over

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JBL should stick to speakers

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget headphones that lose connection to often. Start off great first few days and lose quality after. Horrible Bluetooth connectivity

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be good if they stayed in place.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These could be good but I couldn't seem to find the right fitment. I spent more time keeping them from falling out than using them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest quality earbuds! Budget earbuds! Not half the sound as my AirPods. Isn't quite Siri compatible . Headphones take the longest to connect to apple products . But does have a great battery life! One earbuds last 5 hours of nonstop music and being on the phone!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help you isolate the issue with your JBL Vibe Beam. First, forget/unpair the earbuds to the source device. You can manually connect the source device to the product by selecting the product from your Bluetooth list. Next, you may try to reset it, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair it again. If the issue remains, please contact our customer support for further assistance. JBL

  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible ear buds. -sound is weak, no bass. -disconnects from Bluetooth very frequently, even with streaming device in my pocket. -earbuds start losing stereo functioning! Never had earbuds become out of synch before. -have touch sensitive functionality for ear buds makes NO sense as you have to adjust them frequently. Always inadvertently activating some function just trying to get a better fit. There are such better options in this market. Pay $50 more and get a pair of Jabra which are excellent.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds worked so great, until one of them stopped working. I troubleshooted with tons of online forums, took all the advice and cannot get one of them to work. Had them for 3 months.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback, we’re here to help you with your JBL Vibe Beam. TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please clean the contact points of your earbuds and the charging case to resolve the issue. For further assistance, please feel free to contact our customer support. JBL

  • Rated 2 out of 5 stars

    Not the JBL you expect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound does not meet the JBL name. Even downloading the app and adjusting the equalizer its just not great sound. Weird charging case with getting the buds out too. 2 stars better than some bargain buds but I can’t believe they even have the JBL name

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Vibe Beam. We understand that the sound quality of this product didn't exceed your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team. JBL

  • Rated 3 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good as a gift for people in a budget . zdm

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say it hurts my ears not a big fan and would not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Would not connect to my computers

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned them, as I tried everything to connect to two different computers (1 Apple, 1 PC) and could not connect them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    COULD BE BETTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONLY THE LEFT ONE STAYS IN MY EAR. ALSO, WEARING THESE MAKE YOU FEEL AS IF YOU'RE TALKING THROUGH YOUR NOSE.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud stopped working within a month but the first month they both worked it was great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not live up to my expectation.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really shocked that the JBL didn't have the base that I was looking for. It was very mediocre poorly made as well as sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good. However, wore them on a plane and didn't block out enough background noise so made it hard to hear the movie.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. Our JBL Vibe Beam TWS doesn't have the Active Noise Cancelling feature. We recommend our Tune 130NC TWS, Tune 230NC TWS, and JBL Reflect Mini NC as these earbuds have a noise-canceling feature. JBL

  • Rated 2 out of 5 stars

    They feel like bobos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They feel cheap. The material is very smooth plastic so taking the buds out of the case is difficult. Also the earbuds don’t respond to commands that well and the call quality is horrible. People can’t hear you talking because the background noise is so loud. Spend a few more dollars and get something better.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We're here to help with your JBL Vibe Beam. You can customize on our JBL Headphones App the gesture commands on your unit. To start, connect your unit to your phone. Open the app and then select your unit on the app. Under 'Gestures' settings, you can choose the command you prefer on both earbuds. If you need more help, please contact us. JBL