Customer Ratings & Reviews
- Model:
- JBLVBEAMBLKAM
- SKU:
- 6533939
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers consistently note the Vibe Beam True Wireless Earbuds for their impressive sound quality and great battery life. Many also appreciate the comfortable fit and excellent connectivity. However, some customers have expressed concerns about the volume and the case design.
This summary was generated by AI based on customer reviews.
right air peice stopped workiong properly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the airbuds worked for 3 months and then the right air peice started making problems and hardly gives out any sound
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to receive my first wireless ear buds. To my disappointment, the sound terrible and one of them cuts out constantly.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for the feedback. We're here to help with your JBL Vibe Beam. It is possible that there is something interfering with the wireless Bluetooth signal. Please make sure that there are no other wireless devices, walls, and obstacles near you. Another possibility is that the Bluetooth connection become corrupt. Please try to forget the unit from your device and pair them again by taking out both earbuds from the case and selecting the product under Devices, on your Bluetooth device. For further assistance, please contact us.
Order not delivered. Replacement was not sent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order was not delivered to my doorstep, and I didn't find it at my apartment. Best Buy initially said they would send a replacement, but now they won’t.
No, I would not recommend this to a friendavoid these
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these in december. it is april and these do not work anymore. randomly would connect while in my pocket and now the case nor headphones take a charge at all.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for reaching out. We're here to help with your JBL Vibe Beam. Please use another charging cable and power adapter to see if the unit will charge. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. Please be advised that your JBL Vibe Beam comes with one (1) year standard warranty, to initiate a claim, please contact us.
Don't stay in ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible in fitting inside your ear ...... always falls out of ear
No, I would not recommend this to a friendNot comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super uncomfortable to wear and fall out of my ears.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. Our JBL Vibe Beam comes with a choice of 3 sizes of ear tips (S, M, and L). You may choose the right size for your ears and gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal to give you the best seal and secure fit. If you need more help, please contact our Customer Support so we assist you.
no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no,,,,,.//llknnnml;';'' ' ';lkjkkkkkkkkkkkkkkkll;l
No, I would not recommend this to a friendMr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product it keeps falling out of my ear and the sound and quality is terrible
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this into our attention regarding the JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support.
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound wasn’t bad, I had issues with blue tooth. Returned
No, I would not recommend this to a friendKeep falling down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but don’t fit my ears and keep falling with every head movement. I cannot imagine jogging with them.
No, I would not recommend this to a friendA waste of time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to been able to get these to function. They're a waste of time and money.
No, I would not recommend this to a friendSr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Won’t stay charged. Sorry item. Worse item I ever purchased from JBL. Will not purchase again.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.
Poor call quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects all the time during calls, and the voice isolation feature does not work during calls.
No, I would not recommend this to a friend
Not worth it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Trying these out and I was disappointed with the app, I like a lot of bass and when I punched up the bass it sounded very muddy and no definition. Samsung you need to do better since you own the company. I returned them the next day.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your time in providing your feedback on our JBL Vibe Beam. We understand that this product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont fit in my ears properly and fall out often why?
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Girlfriend dropped one of the ear buds and now it won't work. Pretty disappointed in JBL for this one, most of their products I have purchased work great and are still working.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate you for sharing your feedback on our JBL Vibe Beam. We want to ensure you get the most out of our products. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please reach out to our Customer Support for further assistance.
Would love tio review but didnot recieve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fedex said item undeliverable because its damaged. Best Buy not replacing product in timely manner. Poor customer service!
I would recommend this to a friendNo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality! It was difficult to hear and the buds are to wide for my ears.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. In order for our JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. First, try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. It is best to try this with all of the provided ear tip sizes until you find the one that accomplishes this most easily. For further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST).
Does not hold a charge
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Does not charge all the way and does not hold the charge it does get. I would not buy this product nor recommend to a friend
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. If the charging case is not charging, try to use a different outlet or adapter, and clean the charging port if there is a speck of dirt if necessary. If the buds are not charging, we advise cleaning the contact points on the earbuds and charging case and see if it will charge. If the issue persists, please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).
Ear buds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working and won't charge. This was a waste of money.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.