Customer Ratings & Reviews

Thanks for your inquiry. Our JBL Vibe Beam comes with 3 sizes of eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thank you for your feedback. For your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. We also recommend connecting the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If you need more help, please contact our customer support.

Thanks for your feedback. We're here to help with your JBL Vibe Beam. Please ensure that your unit and your device are within 10m of each other and that there is a clear line of sight between them. If you need more help, please contact us.

Thanks for your feedback, we're always looking for ways to improve. Our JBL Vibe Beam is compatible with our JBL Headphone App, you can use the app to modify the sound based on your preference via Equalizer settings. If you need more help, please contact us.

Thanks for bringing this to our attention. We're here to help. Our JBL Vibe Beam comes with a different sizes of ear tips that you can try to see which best fits with your ear. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. For us to try further troubleshooting, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're here to help fix your JBL Vibe Beam. Let's try to reset, while the earbuds are on and unplugged, tap it twice and hold on the third tap for more than five seconds. If the issue remains, you may file a warranty claim on our official website or you may contact our customer support.

Thank you for your feedback. We understand that our JBL Vibe Beam didn't meet your expectations. These earbuds come with a choice of 3 sizes of ear tips (S, M, L). You may mix and match the different sizes to get the right fit for your ears so that they do not fall out. If you need more help with your device, please contact JBL customer support for further assistance.

We appreciate your feedback on our JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may enable advanced controls by connecting your JBL Vibe Beam to our JBL Headphones App. If you need more help, please contact our customer support.

We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve our products. We'll make sure your feedback gets to the right team. If you have any questions or concerns about your device, please contact our Customer Support.

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps didn't work, for further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST).

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your feedback. We're here to help with your JBL Vibe Beam. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips that came with the earbuds to see if a better fit can prevent them from falling off. For unexpected dropping of calls, it's possible that the call drops when your left earbud falls out, causing the touch sensors to activate and possibly bump the earbud twice, triggering a command to end the call unintentionally.

Thank you for your feedback. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. For further assistance, please contact customer support.

Thanks for your feedback. We're always here to help with your JBL Vibe Beam. If you need further assistance with your earbuds, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)