Customer Ratings & Reviews

We're here to help you with your JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Additionally, there are extra sealing tips in 3 sizes that are exchangeable, please choose depending on your fit. For further assistance, please contact our customer support.

Thanks for your feedback. We're always looking for ways to improve our products. You may contact BestBuy for further assistance with returning your JBL Vibe Beam TWS.

Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Vibe Beam didn't meet your expectations. we recommend downloading the JBL Headphones App and customizing the EQ settings of the earbuds to your preference. We always strive to improve and your feedback will be shared with the relevant team. For any further queries or concerns, please do not hesitate to contact our customer support.

This is not the experience we want you to have with our JBL Vibe Beam. You may want to perform a reset to bring the earbuds back to their factory settings. Here’s how: while holding the earbuds, tap the touch control two times and hold the button on the third tap for more than 5 seconds. This restores factory defaults. (Please note that charging must take place for the reset to work.) It may also be necessary to remove or forget the earbuds from the list of paired devices to pair again. Please contact our customer support if you need additional assistance.

Thank you for your feedback on our JBL Vibe Beam. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.

We appreciate your time in providing feedback on our JBL Vibe Beam. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team.

Thanks for your feedback. We're here to help with your JBL Vibe Beam. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. If you still find the bass insufficient, you can control the Equalizer through the JBL Headphones App to adjust and enhance the bass levels. Should you wish to increase the bass level of your JBL Vibe Beam, you can use the App for this purpose. If you have already tried this and remain unsatisfied with the bass, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

We appreciate your time in providing feedback on our JBL Vibe Beam. To give you the best seal and secure fit, gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal. You can also change the ear tips as they come in three sizes (S, M, L). Please also note that this unit has a maximum Bluetooth range of 10 - 15 meters, with no large objects blocking the line of sight. A distance farther than that would pose signal deterioration. If you need more help, please contact JBL customer support.

Thanks for your feedback on our JBL Vibe Beam. This is not the experience that we want you to have and we understand that it didn't meet your expectations. If you still need help with the unit, please contact JBL Customer Support. We're here to help.

Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not enhance the sound quality, turn it on again and adjust the EQ by boosting the bass to your liking. You can also control the Equalizer through the JBL Headphones App to adjust and enhance the volume levels of specific frequencies in the audio signal. This feature allows you to personalize sound optimization to better meet your preferences. If you have already tried this and remain unsatisfied with the sound quality, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

Thanks for reaching out to us. We're here to help. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. If you have accomplished a tight seal, but still feel that the bass is lacking, this might be caused of the sonic quality of your source, depending on what you are listening to, EQ Settings, or Source Device. If you're using an EQ, you may try to turn it off, or if not, try turning it on and boosting the bass. You may also reset the earbuds by turning it on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. On the other hand, please note that battery depletes more quickly when the volume is very loud. For further assistance with your earbuds, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to pass this along to our development team.

We appreciate your time in providing feedback on our JBL Vibe Beam TWS. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.

Thanks for bringing this to our attention. Bluetooth typically performs well within a 30-foot range, but walls, obstacles, and other wireless devices can impede this. If you experience dropouts within 10 feet, there may be interference. To resolve the issue with your JBL Vibe Beam, ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the earbuds on your device, and initiate a reset. To reset your unit, first make sure that the case is not charging, tap the right earbud twice and hold the button on the third tap for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. If the issue persists, please contact us at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate your time in providing feedback on our JBL Vibe Beam. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.