Customer Ratings & Reviews

This cooktop is beautiful. I have never had a glass cooktop. The installer gave me tips on cleaning so that it continues to look good. It does require more cleaning than my old cooktop. I love the Jenn Air fan that sucks out the smell of food.

Installation went smoothly, works and looks great. Cleaning is a bit more than just wiping down but overall good purchase

Cooktop is awesome. The ultra high setting gets hot VERY fast!! Looks great on the counter.

Great service when purchasing product over the phone. The cooktop is working out great so far! Instant heat and looks good too!

It is a perfect upgrade from our last JennAir. It is functional and esthetic.

I bought this to replace the existing one I already have. It is a good cook top but difficult to get. It took 2 1/2 more months to get once I placed the order.

Very easy to install but was missing the foam strips that go under the edges so I had to go to local hardware store and bought weather strip and unit works great

Delivery was on-time (btw noon and 2000) in good shape. Old cooktop was cleanly removed. Unfortunately, the technician was not equipped (nor apparently expected) to cut off a .25" strip of tile. This was not a surprise. We were all set to have a friend do it the next day.

This is a very good looking electric cooktop and one of the few downdraft models available. Unfortunately, it has some significant issues. First off, the control knobs are not installed very well and are skewed to one side or the other. This seems to be a recurring build/design issue, since Jennair/Best Buy replaced our originally installed cooktop due to this issue, but the new one is just as bad. For a modern electric cooktop, it heats up surprising slowly. Also, it is very difficult to clean, even using the recommended cleaner, especial around the knobs.

We had our cooktop for little over a month now and are very satisfied with it's performance. I would recommend the Jenn Air for anyone needing a downdraft cooktop.

The cooktop is great. I was told the delivery would also be installation but they were not able to complete the job. One week later it was completed. The final team did a great job.

I had a great experience purchasing my new cooktop. The associate was very helpful and I really love the product.

Very happy w/performance. Good replacement choice.

JennAir JX3 cooktop is awesome and highly recommend. However, BestBuy's 3 party installer left multiple scratches on my granite counter top during installation 08/18/22 after waiting 2 months to install. As of 9/15/22 no resolution. Bestbuy you need to do better by your customers.

The knobs are very loose and wiggly. The painted cooking rings are hard to see and make it difficult to see when a pan is centered. Meanwhile, it took over a month for Best Buy to send someone out to look at it. So now we are told it needs to be replaced. Unbelievable lack of quality control by JennAir, and poor service from Best Buy.

Fantastic cooktop. Beautiful and elegant. The dropdown vent is what works with our kitchen design.

Great Product! Love the Stainless Knobs. Easy to manage and maintain!

Fine product, very pleased, but what a nightmare to get it installed, delays, counterorders, mass confusion!

I replaced my old Jenair with this one. It turns on faster and the downdraft fan is much stronger.

Great cooktop with a downdraft vent. Looks sleek with easy to use controls on the side.