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Customer Ratings & Reviews

Your price for this item is $479.99
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The comparable value price is $599.99

Customer reviews

Rating 4.3 out of 5 stars with 195 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers value the Bolt Pro eBike for its ease of use, affordability, and fun factor. They appreciate that it is simple to assemble, making it a great choice for those new to eBikes. However, some customers have concerns about the battery life, tire quality, and seat comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 195 reviews
  • Rated 2 out of 5 stars

    Nice affordable ebike, but short life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Jetson Bolt Pro on December for my son, no complains for 5 months, then stopped working, the power turns off after 5 seconds of turning on. Now he can't use it. I tried contact support on the Jetson website but no one respond (on the chat) no phone number or email to call someone.

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Ezra,

      We apologize for the inconvenience you've encountered with your Jetson Bolt Pro and for the lack of response from our support team on the website.

      This is certainly not the level of quality we aim to provide to our customers. Please contact us at our toll-free number, 1(888)976-9904, available from 9 am to 5 pm EST. Our team is prepared to assist with any inquiries you may have and will work diligently to resolve this issue for you.

      Best Regards,
      Customer Service Team at Jetson

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I give this present to my son and he used for drive to the gym he love the bicycle the battery fast charge and test more the 20+ miles

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practicsl for sround town traveling but the spees is a couple miles less then posted overall its a solid prduct

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thank you for providing this review and feedback, Adrian! We're ecstatic to hear that your Bolt Pro is working well for around-town travel! If you feel that the speed you're achieving on your Jetson is not as good as it should be, please don't hesitate to reach out to us directly at [email protected]'re here and happy to help!

  • Rated 5 out of 5 stars

    Good bike

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a reliable fun little bike and is strong I was hit by a truck I am okay ant the bike still works!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets you where you need to go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son, so far so good, he’s about 6’0 140lbs 14 years old.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A bike with problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this bike and put the pedals on then charged it. Went to ride it the power came on then immediately shuts off. I took the bike right back to Best Buy to exchange it and they said they dint have any more bikes so they refunded my money but charged me $67.50 for returning a broke bike for a restocking fee. I can see if just returned it for no reason but the bike was broke.

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear John,

      Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, and we understand your frustration with being charged a restocking fee for returning a broken bike. This is certainly not the level of service we aim to provide to our valued customers.

      We are committed to ensuring that every customer is satisfied with their purchase and overall experience. To resolve this issue as quickly as possible, please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at [email protected]. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.

      Best Regards,
      Customer Service Team at Jetson

  • Rated 5 out of 5 stars

    Jetson Bolt review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am A senior citizen, my balance is not what it used to be. This is my 1st E-bike and it is easy to ride. I like the pedal assist and I am comfortable riding it.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Wow! Thanks so much for taking the time to reach out with this awesome five-star review! We love to hear that the Bolt Pro is providing you with the convenience and comfort of e-bike riding, and we hope your Jetson continues to make your life a bit easier (and a lot more fun) for a long time to come! Ride electric, ride Jetson!

  • Rated 5 out of 5 stars

    5 star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love it . Now his some of friends wants as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool product from Jetson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so simple and effective. Joyful rides and charging are quick and easy—very quiet operation. Overall very satisfied

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jetson Ebike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great throttle broke after about 2 months of use and the return on it was only 30 days I paid for a warranty but when I contacted Best Buy they said I never paid for a warranty even when I had a receipt to prove it not a great experience with jetson also seat is horribly uncomfortable other then those two things it was a good little bike

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for bringing this matter to our attention, and we truly apologize for the experience you’ve had with your Jetson eBike. This is not the level of service we aim to provide, and we're very sorry for the inconvenience caused by the throttle issue and confusion regarding your warranty.

      Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will do our best to resolve this issue to your full satisfaction.

      Thank you again for your feedback—we genuinely appreciate the opportunity to make things right.

      Best Regards,
      Customer Service Team at Jetson

  • Rated 5 out of 5 stars

    Xmas E-bike Surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this E-bike for my Nephew. Must say that he was very surprised. He literally rides every opportunity he gets and also shares with his Brother. I would recommend this E-bike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jetson Bolt Pro ebike 30/15.5mph

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was as expected. Runs real smooth and feels really sturdy. This is a good sound bike that I feel should last for a long time even after many hours of use. Def recommend.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks for the 5-star review, Alex! We're thrilled to hear you would recommend the Bolt Pro Electric Bike. Welcome to the Jetson family and keep making moves!

  • Rated 5 out of 5 stars

    Great bike!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bikes are great. I was somewhat skeptical but pleasantly surprised at how easy these were to assemble and the quality of the bike. Definently recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and good service at Best Buy and good fast delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great E Bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool e-bike....the seat a little tough, but it gets me from point A to point B well...

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      We are so appreciative of your five-star review! The Bolt Pro is an awesome compact ride that can take you up to 30 miles on a full battery using pedal assist, or up to 15 miles on a full battery using the twist throttle! Ride electric, ride Jetson!

  • Rated 5 out of 5 stars

    PERFECT GIFT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for our 9yr old its even perfect for a short adult like myslef 5'1"!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Jestsons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Comfortable and easy to travel with. About 25 miles per charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electric bikes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two of these and they are great. They get our boys back and forth to school just like we had hoped they would. They hold a charge great also.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Thanks for taking the time to leave this five-star review! We're thrilled to hear that your son's Bolt Pros are working nicely to get them to and from school The Bolt Pro can go up to 15 miles on a full battery using the twist throttle, or up to 30 miles on a full battery using pedal assist! Ride electric, ride Jetson!

  • Rated 4 out of 5 stars

    Jetbike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine only thing need stronger intubes they pop to easy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overall good bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good bike. Only issue so far is the tire went flat just a couple days over a month from purchase and now will not hold air. Also we can't use the service package it comes with because we live in NY and they don't service here.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Hi Samantha! We're terribly sorry to hear about your Bolt Pro's flat tire, and we want to help! Please reach out to us directly at [email protected] so that we can review our options!

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