Customer Ratings & Reviews
- Model:
- JBLTP-BLK-OB
- |
- SKU:
- 6543071
Customer reviews
Rating 4.3 out of 5 stars with 192 reviews
(192 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Bolt Pro eBike for its ease of use, affordability, and fun factor. They appreciate that it is simple to assemble, making it a great choice for those new to eBikes. However, some customers have concerns about the battery life, tire quality, and seat comfort.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Power
Rated 1 out of 5 stars
A bike with problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this bike and put the pedals on then charged it. Went to ride it the power came on then immediately shuts off. I took the bike right back to Best Buy to exchange it and they said they dint have any more bikes so they refunded my money but charged me $67.50 for returning a broke bike for a restocking fee. I can see if just returned it for no reason but the bike was broke.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear John,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, and we understand your frustration with being charged a restocking fee for returning a broken bike. This is certainly not the level of service we aim to provide to our valued customers.
We are committed to ensuring that every customer is satisfied with their purchase and overall experience. To resolve this issue as quickly as possible, please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.
Best Regards,
Customer Service Team at Jetson
Rated 2 out of 5 stars
Jetson Ebike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great throttle broke after about 2 months of use and the return on it was only 30 days I paid for a warranty but when I contacted Best Buy they said I never paid for a warranty even when I had a receipt to prove it not a great experience with jetson also seat is horribly uncomfortable other then those two things it was a good little bike
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
Thank you for bringing this matter to our attention, and we truly apologize for the experience you’ve had with your Jetson eBike. This is not the level of service we aim to provide, and we're very sorry for the inconvenience caused by the throttle issue and confusion regarding your warranty.
Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will do our best to resolve this issue to your full satisfaction.
Thank you again for your feedback—we genuinely appreciate the opportunity to make things right.
Best Regards,
Customer Service Team at Jetson
Rated 5 out of 5 stars
Jetson Bolt review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am A senior citizen, my balance is not what it used to be. This is my 1st E-bike and it is easy to ride. I like the pedal assist and I am comfortable riding it.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Wow! Thanks so much for taking the time to reach out with this awesome five-star review! We love to hear that the Bolt Pro is providing you with the convenience and comfort of e-bike riding, and we hope your Jetson continues to make your life a bit easier (and a lot more fun) for a long time to come! Ride electric, ride Jetson!
Rated 5 out of 5 stars
5 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love it . Now his some of friends wants as well.
I would recommend this to a friendRated 5 out of 5 stars
Cool product from Jetson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so simple and effective. Joyful rides and charging are quick and easy—very quiet operation. Overall very satisfied
I would recommend this to a friendRated 5 out of 5 stars
Xmas E-bike Surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this E-bike for my Nephew. Must say that he was very surprised. He literally rides every opportunity he gets and also shares with his Brother. I would recommend this E-bike.
I would recommend this to a friendRated 5 out of 5 stars
Jetson Bolt Pro ebike 30/15.5mph
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was as expected. Runs real smooth and feels really sturdy. This is a good sound bike that I feel should last for a long time even after many hours of use. Def recommend.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for the 5-star review, Alex! We're thrilled to hear you would recommend the Bolt Pro Electric Bike. Welcome to the Jetson family and keep making moves!
Rated 5 out of 5 stars
Great bike!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bikes are great. I was somewhat skeptical but pleasantly surprised at how easy these were to assemble and the quality of the bike. Definently recommend!!
I would recommend this to a friendRated 5 out of 5 stars
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and good service at Best Buy and good fast delivery
I would recommend this to a friendRated 5 out of 5 stars
Great E Bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool e-bike....the seat a little tough, but it gets me from point A to point B well...
I would recommend this to a friendBrand response from Jetson Bike
Posted .We are so appreciative of your five-star review! The Bolt Pro is an awesome compact ride that can take you up to 30 miles on a full battery using pedal assist, or up to 15 miles on a full battery using the twist throttle! Ride electric, ride Jetson!
Rated 5 out of 5 stars
Electrical bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this electrical bike we went hiking for three hours and it lifted my son and his little cousin up from the hills and we totally enjoyed it
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks so much for taking the time to leave this five-star review! The Bolt Pro is such a fun compact ride that can go up to 15.5mph, up to 30 miles on a full battery using pedal assist, up to 15 miles on a full battery using the twist throttle, and can handle inclines of up to 15 degrees! We hope you all enjoy many more adventures to come on your Jetsons! Happy riding!
Rated 5 out of 5 stars
PERFECT GIFT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for our 9yr old its even perfect for a short adult like myslef 5'1"!!!
I would recommend this to a friendRated 5 out of 5 stars
Love my Jestsons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Comfortable and easy to travel with. About 25 miles per charge.
I would recommend this to a friendRated 1 out of 5 stars
Avoid Jetson!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ebike in December 2023 for my son and it was inoperable by April of 2024. He was really only able to use it for 3 months before a known defect became an issue. I contacted Jetson immediately and they were so difficult. Orginally they told me they'd send a new bike as soon as they restocked, that was a lie. For 6 months i was back and forth with them. Never got a replacement and rhey wanted to give me a "possible" gift card for a fraction of what i paid and after I sent back the bike. After some research i found that many people who had the exact issue never got that gidt card. This company is terrible and the customer setbixe was trash for a bike I spent over $400 for. Avoid Jetson at all cost. I wish Best Buy would've been ablet to help with this isue, but I guess it was in the manufacturers hands.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Candace,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you've faced with your Jetson eBike. We understand how disappointing it is to have issues with a product so soon after purchase, and we deeply regret that we did not meet your expectations during the resolution process.
At Jetson, we are committed to ensuring that every customer is satisfied with both their purchase and their experience with us. We are truly sorry that we fell short in this instance.
Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462, available between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.
We genuinely appreciate your patience and hope to make things right for you.
Best Regards,
Customer Service Team at Jetson
Rated 4 out of 5 stars
Jetbike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work fine only thing need stronger intubes they pop to easy
I would recommend this to a friendRated 3 out of 5 stars
Overall good bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good bike. Only issue so far is the tire went flat just a couple days over a month from purchase and now will not hold air. Also we can't use the service package it comes with because we live in NY and they don't service here.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Hi Samantha! We're terribly sorry to hear about your Bolt Pro's flat tire, and we want to help! Please reach out to us directly at reviewresponse@ridejetson.com so that we can review our options!
Rated 5 out of 5 stars
Electric bikes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these and they are great. They get our boys back and forth to school just like we had hoped they would. They hold a charge great also.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for taking the time to leave this five-star review! We're thrilled to hear that your son's Bolt Pros are working nicely to get them to and from school The Bolt Pro can go up to 15 miles on a full battery using the twist throttle, or up to 30 miles on a full battery using pedal assist! Ride electric, ride Jetson!
Rated 5 out of 5 stars
Electric bike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this bike. Jist enough electrip power to get her around!
I would recommend this to a friendRated 5 out of 5 stars
Minibike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good products For me this bike is for boys take a fun
I would recommend this to a friendRated 1 out of 5 stars
Unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have good performance for this item. I bought it and purchased the Total Tech. I thought it was covered and found out it wasn't. The item doesn't hold a charge. I would like my money back on this item.
No, I would not recommend this to a friend