Customer Ratings & Reviews
- Model:
- JBLTP-BLK-OB
- |
- SKU:
- 6543071
Customer reviews
Rating 4.3 out of 5 stars with 196 reviews
(196 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Bolt Pro eBike's enjoyable ride quality and overall good performance. However, some customers have reported issues with the tire size, noting difficulties with replacement.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
A bike with problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this bike and put the pedals on then charged it. Went to ride it the power came on then immediately shuts off. I took the bike right back to Best Buy to exchange it and they said they dint have any more bikes so they refunded my money but charged me $67.50 for returning a broke bike for a restocking fee. I can see if just returned it for no reason but the bike was broke.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear John,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, and we understand your frustration with being charged a restocking fee for returning a broken bike. This is certainly not the level of service we aim to provide to our valued customers.
We are committed to ensuring that every customer is satisfied with their purchase and overall experience. To resolve this issue as quickly as possible, please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Avoid Jetson!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ebike in December 2023 for my son and it was inoperable by April of 2024. He was really only able to use it for 3 months before a known defect became an issue. I contacted Jetson immediately and they were so difficult. Orginally they told me they'd send a new bike as soon as they restocked, that was a lie. For 6 months i was back and forth with them. Never got a replacement and rhey wanted to give me a "possible" gift card for a fraction of what i paid and after I sent back the bike. After some research i found that many people who had the exact issue never got that gidt card. This company is terrible and the customer setbixe was trash for a bike I spent over $400 for. Avoid Jetson at all cost. I wish Best Buy would've been ablet to help with this isue, but I guess it was in the manufacturers hands.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Candace,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you've faced with your Jetson eBike. We understand how disappointing it is to have issues with a product so soon after purchase, and we deeply regret that we did not meet your expectations during the resolution process.
At Jetson, we are committed to ensuring that every customer is satisfied with both their purchase and their experience with us. We are truly sorry that we fell short in this instance.
Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462, available between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.
We genuinely appreciate your patience and hope to make things right for you.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have good performance for this item. I bought it and purchased the Total Tech. I thought it was covered and found out it wasn't. The item doesn't hold a charge. I would like my money back on this item.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great bike until it wasn’t. I called 4 different bike repair shops to fix the back tire and they all refused. The only option I had was to return it.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Dan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the back tire of your bike. We understand how frustrating it can be when a product does not meet your expectations, especially after you’ve invested time and effort into finding a solution.
We strive to provide high-quality products and support, and we regret that we fell short in this instance.
Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
DO NOT BUY!!!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy Jetson!!! Bought 2 for Christmas. 4 months in, one stopped working. Been trying to work with Jetson to fix it under warranty. They have blatantly refused to fix it. Been going on for 4 weeks now. They claim to have "system maintenance" for 4 weeks so they cant file a warranty claim?! What?! Then, they claim to be out of stock so they cant mail me a new bike. I will now be contacting the BBB, CFPB, Attorney General and their corporate office. They DO NOT honor their warranty! Do some online research, I'm not the only one experiencing this.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Matt,
We sincerely apologize for the frustrating experience you've had with your Jetson product and the difficulties in resolving the warranty claim. This is not the level of service we aim to provide, and we understand your disappointment.
We deeply regret any inconvenience caused by the delay. Your feedback is invaluable to us as it helps us improve our product quality and services.
We will further investigate this matter to understand what went wrong and to ensure it doesn't happen again. Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Pandeling issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drains the battery soon and after draining the battery cannot ride like normal cycle you will end up picking it or dragging it untill recharge.
No, I would not recommend this to a friendRated 1 out of 5 stars
damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't recommend it. I bought it in August for my son and a month ago the brakes stopped working and I haven't been able to repair it and I have no idea what to do.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi there, we're so sorry to hear about your son's Bolt Pro. This is not the Jetson experience we want for our riders. Please reach out to us at reviewresponse@ridejetson.com and our Support Team can further assist you.
Rated 1 out of 5 stars
Garage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this item and never opened it but it still charged me $67 with restocking fee.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
We sincerely apologize for what happened and any inconvenience this may have caused. Regarding the restocking fee, we will investigate this further. BestBuy is our authorized reseller, and they have their own return and exchange policy, which may apply in this case.
For any inquiries or assistance, please reach us at our toll-free number, 1 (844) 585-7462, between 9 AM and 5 PM EST. We are more than happy to assist and help resolve this issue.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Think twice before buying
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have bought a different brand. This e-bike is junk. Will no longer start. Checked the battery and that is good. I want my money back or a replacement.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Tammy,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the issues you're facing with your e-bike, especially with it no longer starting. We understand how frustrating this must be, and we're sorry that the product did not meet your expectations.
We are committed to ensuring that every customer is satisfied with their purchase and experience. Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Don’t buy nothing from best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy online it’s not working and they deduct $75 for restoration fee from my credit
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Abeer, we're so sorry to hear that you received a restoration fee. We would recommend reaching out to Best Buy directly regarding this. If you are in need of assistance with your Bolt Pro, feel free to reach out to us at reviewresponse@ridejetson.com and our Support Team can take a deeper look.
- Cons mentioned:Operating range
Rated 1 out of 5 stars
Personal experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this bike for over a year now and I had no choice but to replace it because of the amount of times it decides to screw me up. It lasted a good 6 months after noticing many problems. I weigh around 165 and at a height of 5'10 and according to the description, it wouldn't have a problem withstanding someone like myself. But, the back tire was a pain and needed to be replaced. It says it can reach a 30 false mile radius. Also, it is the hardest thing ever to pedal after the bike dies usually 1-3 miles into the ride which is ridiculous. It reaches a speed of 10 mph not 15. Maybe I'm too big for this bike but this is my honest opinion on this disastrous bike. Thanks, Jetson :(
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Omen,
Thank you for sharing your feedback about your experience with the bike. We sincerely apologize for the issues you've encountered and understand your frustration. This is not the level of service or product quality we aim to provide to our customers.
Your feedback is valuable to us as it helps us to continually improve our products and services. We appreciate your detailed review and will use this information to make necessary enhancements.
If there's anything specific we can do to assist you further, please don't hesitate to reach out to our customer support team our toll-free number, 1(888)976-9904, from 9am to 5pm EST. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
DONT WASTE YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY!! Bought this for my son for Christmas. Put it together, charged it, took it around the block once to try it out and it worked perfect. Come Christmas the NEXT DAY, wouldn’t work at all for him. He was so upset and disappointed and I was as well. Only positive was Best Buy took it back easily.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .We are so sorry to hear about this experience, Amanda. If you are in need of any further assistance, Please reach out to us at reviewresponse@ridejetson.com. We're happy to help!
Rated 1 out of 5 stars
fake price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1-2 days ago i went to check the price and they put the original price at $499.99 and they reduced the price by $60 to $439.99. and today i went to check again and bestbuy increased the car to $599.99 and they put the sale price at $160 so they faked the price and cheated the buyer
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
We sincerely apologize for any confusion or frustration this may have caused. Pricing can sometimes vary depending on special promotions or sales events, and it's possible that the price you saw was influenced by one of these factors. Our prices are updated regularly, and discounts may be applied at different times depending on ongoing sales. We understand your concerns, and we always strive to offer the best value for our customers.
If you have any questions or need further assistance, please don’t hesitate to contact us at our toll-free number, 1 (844) 585-7462, available from 9am to 5pm EST. We're here to help!
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Poor quality poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm baffled at depositive reviews on this piece of crap. People truly lowered their standards. Had the bike for less than a year and the charging port won't work. Called customer service. Super rude, unhelpful in unwilling to send out any replacement parts. They just wanted to sell me a new bike with a ten percent discount. If you can believe that. Avoid this pile of garbage
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi David. We apologize that this has been your experience, as this is not the Jetson experience we aim to deliver to our riders! Please reach out to us directly at reviewresponse@ridejetson.com so that we can review our options!
Rated 1 out of 5 stars
Poor quality and service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Customer service is terrible. They do not have replacement parts.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear BestBuy Customer,
Thank you for your feedback. We're very sorry to hear about your recent experience with our product and customer service. This is not the standard we strive for, and we sincerely apologize for any inconvenience you've encountered.
We understand how important it is to have reliable support and access to replacement parts. We do offer replacement parts and are committed to improving our customer service to ensure a better experience for you and all our customers.
Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson