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Customer Ratings & Reviews

Model:
EBEAIRSPTNCRBLK82
SKU:
6426501
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Customer reviews

Rating 4.2 out of 5 stars with 2564 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Epic Air Sport ANC True Wireless Earbuds for their top-notch sound quality, comfortable fit, and great battery life. The charging case with both wireless and USB charging is also appreciated. However, some customers have experienced occasional connection issues, dislike the touch controls, find the ANC a bit weak, and feel the highest volume is quite low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,564 reviews
  • Rated 3 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of these earbuds. They are uncomfortable, and I can't answer calls. Instead I always hang up on the callers.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    DISAPOINTED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS REALLY DISAPOINTED TO TO OPEN MY DEVICE AND TO FIND OUT I CANT CHARGE MY DEVICE, AND HAVE TO ORDER A CHARGER TO USE IT.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, it comes with a built in USB cord. You do need to provide the wall charger for it. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    They’re ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. However, I expected better quality sound given the price point.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No the Best just average!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay to get By has average sound nothing extra Was a sale iteam!! Should give better sound for price!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Workout earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. The app is simple to use and customize the sound. Earbuds pair quickly and easily. Sound quality is excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice earloops to consider.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good: -ear loops are good , could not find similar earloops in the price range. bad: - audio clarity is not geat.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. I even forgot I have them after 3 weeks. I’ll use them for traveling or something, but not a fan of these for everyday use. However, I am used to Beats sound and bass, so might be why I didn’t like these. They also cut in and out too much.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    JLab Epic Air Sport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3 star review is due to these facts: 1. Not very loud 2. Limited bass

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good luck charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good except no way to charge. It’s ridiculous that these don’t come with an adapter or charging cord. Disappointed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not a good experience using these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy at all with these wireless earbuds! don't have the original packaging and not sure I'll be able to return but after trying it out, my meeting counterparts said the sound quality was terrible and I was cutting in and out a lot. They first asked, are you using a blue tooth wireless set? enough said

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    LEDT EAR BUD WONT PAIR

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read The Known Issues of Left Ear Bud Not Pairing & Charging - Out of the box left ear bud will blink blue 4 long times then no lights. Will not pair. I followed the YT videos, followed the JLab forums of tapping 7 times to reset the bluetooth, forget bluetooth device in iPhone, etc. It is a manufacturer defect. Right ear bud connects fine, but not the left. Go to the JLab forums and google and you will see this is an issue. Shame on me. Returning these asap. The kicker - JLab says 24-48 hours for a reply. I see why Best Buy put thee on sale - to get rid of the inventory and eliminate more product returns BUYER BEWARE

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love this headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are by far the best headphones ive had so far. Quality is amazing sound and all. Especially the touch features

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hurt if you have small ears. No good for small ears.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Keep looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They started off ok, but after a short while they stopped working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought on 12/18/20. the right side is still working. the left side stopped working in nov,. sound is really good.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Don't buy these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband as a gift. They worked great a few times and then any time he would lean over, they'd turn off/get disconnected. He tried to return at Best Buy within 45 days of me purchasing and they said warranty issue has to go through the company. We'll see how that goes...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Sound Quality is Seriously Lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to give these a try based on the price and the reviews. The sound is terrible -- one dimensional with very little base and a tinny sound. The Powerbeats Pro were on sale at a great price, so I returned these JLabs and got the Powerbeats, which have a far superior sound.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, try switching through the 3 different EQ settings to find the best sound for you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    JLab - Epic Air Sport ANC True Wireless Earbuds -

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality for price and comfort top-notch. However, after only ~10 hours playtime, left bud will not charge and is dead. Troubleshot with all internet advice: no luck. Now out of return period and I'm out $100. Poor product reliability.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Sound/ Cheap plastic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other brands out there, these are ok for the money. However they just feel cheaply made

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are OK. The bass isn't the best and it was hard for people to hear me clearly on the phone

    I would recommend this to a friend