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Customer Ratings & Reviews

Model:
EBEAIRSPTNCRBLK82
SKU:
6426501
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Customer reviews

Rating 4.2 out of 5 stars with 2564 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Epic Air Sport ANC True Wireless Earbuds for their top-notch sound quality, comfortable fit, and great battery life. The charging case with both wireless and USB charging is also appreciated. However, some customers have experienced occasional connection issues, dislike the touch controls, find the ANC a bit weak, and feel the highest volume is quite low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,564 reviews
  • Rated 1 out of 5 stars

    Low Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery only lasts 15 minutes in noise cancellation mode.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this at all the sound quality was bad. Applying to mind your ears were rough. And no I would never buy them again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with them They do not notify when I switch from one function to the next. I would return them but I waited too long and return window has closed. Also I have difficulty to getting to fit comfortably.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. [email protected] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2-JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    30% Battery Life After Charging for 3 Days

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't do it!!! These are horrible. I purchased these 7/25/21 and let them charge until today 7/28/21. After 3 days of charging, I have 30% battery charge. Cannot deal with this. Will be returning ASAP.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product; both earbuds would only pair once. After multiple attempts & only one that would connect at a time, I returned the product to Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great EarBuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. Works great where ever I am.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ear phones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont stay in ear .. annoyed they were not on the cheaper side and store would take back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Richard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product meets my needs greatly……………………………………..,,.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. So glad I purchased this item.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great quality, even greater value.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned and reviewed many wireless headsets. In fact, I own the previous model of the Epic Air Sport ANC wireless earbuds. JLab makes great products at an affordable price, the Epic Air Sport ANC continues this tradition. Set up and app– Pairs easy as anything else Bluetooth these days. You should download the app first because the earbuds require an immediate firmware update. The app let’s you customize the controls, adjust the equalizer , update the earbuds and control the auto noise cancellation. Fit – I found the earbuds very comfortable and extremely secure. No matter how I moved around, they held fast. I like the around ear design that the JLab Epic Air Sport, it is far superior to Apple Airpods. Sound – For earbuds, I found the sound to be very good. Of course, they are not as good as over the ear head phones but the sound is rich, clear across lows , mids and highs. The auto noise cancellation seems to work but it is hard tell to what level. I did make a phone call while outside and the sound bi-directionally was clear. Quality and features – Wireless charging , long battery life, water and dust resistant, charging case, touch controls. Google Assistant activation – the list goes on . I’m not going to go over the nitty gritty features, you can see that in the Bestbuy description. Rest assured, it has all the features you will ever use. So is it worth it? Every penny, The Epic Air Sport ANC wireless earbuds are only $100. That is a lot of features and quality for something that is $150 less than Apple Airpods. I recommend completely, what a great value. This one is tough to beat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lasted about 3 uses. Noice canceling barley worked. Now right ear bud just makes a squeeling noise. Beyond the time I can return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t buy JLab brand again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, but now I can’t charge them anymore. Has a weird non-standard USB charging case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a month or so. Had to buy something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Received Faulty product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to gift it to someone. They used it once and they said it would never charge again. What a waste of money. The wireless earbuds were dead after first use. Best Buy won't refund

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost Epic, at least for me

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (I received this product in exchange for my fair and unbiased review.) TL;DR - The JLab Audio Epic Air Sport ANC True Wireless Earbuds should be a truly great product, but for me they're merely "good enough". Sound quality is excellent, bass is very deep and treble is crisp and clear with some adjustment. Fitment worked well for my wife and my 8 year old, but my ears were just too large to get a good "seal" while using the ear clips to secure the buds to my ears no matter what size tips I used; if I didn't use the clips to secure the buds to my ears, I could get that "seal" and be rewarded with super-deep bass (below 20hz). Sound delay was not an issue with these buds, as games and videos played on my iPhone 11 had audio that kept pace with the video. If the ear clips were more adjustable, these would have become my go-to earbuds for everything but mowing the lawn. However, my fitment issue won't necessarily be your fitment issue. ------------------------------------------------------------------------ Unboxing: After my last two JLab products I've reviewed, I was disappointed on how ungraceful the package opened, as in I had to destroy the box to open it. The biggest problem, as a customer, is if I were to open these on the way to the gym or a running path, I'd probably lose half of the ear bud tips to the floorboard of my car. First impressions and setup: The earbuds themselves and the charging case were as I expected from JLab - solidly built with a premium feel to them.all plastics are soft-touch. The earbuds did have a couple of stickers to remove from the charging contacts, but that was easy enough to take care of. They also went straight into paring mode the moment I removed one from the case; paring was as easy as any regular set of bluetooth headphones or earbuds, meaning I didn't need to mess with pairing each individual side. Once paired, you could leave either ear bud in the case and remove the other to listen to music in mono or take phone calls (keep in mind that having only one earbud on doesn't automatically switch your phone's music output to mono sound). Usage: Speaking of the earbuds and the charging case, magnets make it super easy to put the earbuds away. hold each one slightly over the case and a magnet will pull it down into the case to charge. One thing that wasn't aesthetically pleasing about the charge process is the PWM light controllers - the things that make the lights fade in and out - were totally different between the earbuds and the charge case, where you could see flicker in the charge case's lights but not in the earbuds' lights. Nothing to take points off for, just something I noticed., So for the part you all came for - the sound quality. OOB, I found the default setting a little too harsh in the high-end. However with the JLab Air ANC app, you can adjust between 4 programmable EQ settings. I found that after tuning out the higher treble settings manually that I could get a nice, smooth sound out of the Epic Airs. I also found that no matter how loud I turned my phone up, I could crank the bass and get no discernible distortion from EDM/techno tracks though Apple Music or from my private collection of ALAC converted from FLAC. Other music also sounded great, from metal and hard rock to hip-hop to classical and even to country. So what about the active noise cancelling and BeAware modes? Both work pretty well. Not to the level of high-end headphones, but for what these are, it's more than good enough. ANC was able to silence crickets, cicadas, and frogs. BeAware could actually amplify sounds when set to maximum. The fact that ANC and BeAware are both adjustable with a slider is a win in my book; many other products with noise cancelling don't allow you to set it to the level you want in to be, which is sometimes all or nothing. BeAware also wins because you won't need to take your earbuds out to listen to those around you, meaning you won't need to adjust your earbud as you put it back in. And about battery life? JLab claims the Epic Airs last up to 70 combined hours - 15 hours for the earbuds themselves and another 55 hours when using the charging case. Using the active noise cancelling feature, I found that 3 and a half hours of use lead to my iPhone reporting the earbuds had 60% battery life left. Charging both earbuds from 60% wasn't enough for the charge case to report less than 4 lights worth of battery out of 4 lights. Charing the charge case is also pretty simple - if you don't have a Qi charger, just plug the integrated USB able into any charger, any way you want to - the USB plug is reversible. Issues: The only problem I had with the Epic Airs was proper fitment. While I did find tips that would hold security in my ear canals (the large size), I couldn't get the ear clips to hold properly so I could use these for their intended purpose - getting up and being active. With the ear clips behind my ears, the tips that go into my ear canals wouldn't seal properly, which led to a lot of bass not happening (Davey504 would be disappointed). I did let my wife and my 8 year old try these out, however; they both didn't have the same fitment issues I had. Ear clips that rotate and the earbud wings that other JLab products use would have solved this issue, though the rotatable clips would have made these earbuds fragile. Also, the "Cloud" earbud tips these come with feel extremely fragile, in that I thought I was going to rip them when installing them, let alone removing them. If I wore them without using the clips, however, the ear tips could do their job and I was rewarded with thunderous bass. Closing: JLab's Epic Air Sport ANC True Wireless earbuds are almost epic. The audio quality is epic. The build quality is great. The fitment is good if you don't have big ears. All in all, I can recommend these but I'll warn the taller people or those born with large ears to check your fitment before the return period expires.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regularly fails with iPhone. Ear piece isn’t adjustable. Been trying to make them work and now can’t return. Works now and then but not consistently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these December 22, it's now January 29 and only one earbud charges. They only intermittently work. Battery life is poor, maybe 4-5hrs. These aren't worth the price.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Jlab

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good sound quality or comfort, not worth the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Irritations the rubber infected my ears terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible terrible terrible terrible terrible terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pairing Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not purchase. the Earbuds do not pair easily together.

    No, I would not recommend this to a friend