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Customer Ratings & Reviews

Model:
EBEAIRSPTNCRBLK82
SKU:
6426501
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Customer reviews

Rating 4.2 out of 5 stars with 2562 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the Epic Air Sport ANC True Wireless Earbuds for their top-notch sound quality, comfortable fit, and great battery life. The charging case with both wireless and USB charging is also appreciated. However, some customers have experienced occasional connection issues, dislike the touch controls, find the ANC a bit weak, and feel the highest volume is quite low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,562 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first set of earbuds and I am truly impressed with the sound, comfort and quality of my Epic Air wireless earbuds. You get a varied of inner ear pieces enabling you to ensure a comfortable feel. Great price and great product.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    Very happy with these earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! The 'in ear' headphones don't stay in my ear when I'm working out, but these work really well. They sound great, sync up with no problem and the charging pack is really nice. Can't beat the price for such good earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect Present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave these as a present to an employee and she loved them. Says sound is the best and fits comfortable and secure. She is still trying to figure out all the touch options.... would be nice to have an online tutorial video link to help.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Fit

    Rated 5 out of 5 stars

    I Am All Ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Epic Air Earbuds are great! I can use both or a single earpiece depending on my activity. I like the over the ear hold to secure the device(s). The included charging/carrying case is a big plus. Great product at an affordable price!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging case, Sound quality

    Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Larger than I anticipated. Long battery life and smart charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Best Buy had these when no one else did!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been wanting to try the old version but was hesitant to pull the trigger. Then Best Buy just happens to have the newest version with ANC. They are cool and sound pretty good. However, using the app is hit or miss and same goes for the on board controls. You can configure them in the app but half the time it doesn’t work and I have to go reconfigure them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Use the app equalizer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound once you customize the sound with the app’s equalizer. They stay put when working out. Tap feature’s work good once you figure out which side does what. You need to read about all the features. Not so much plug and play though.

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    I have the non noise cancelling verison and well..

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's static constantly with noise cancelation in use. They can handle a lot of bass as per usual with all Sony and jbl's via Viper 4 Android. I honestly like 'be aware' more on these than on both my Sony xm3's and xm4's ambient noise control turned up all the way. Not worth 100$. On sale for 50$ definitely. I don't like the touch controls compared to non anc version. It's pretty flakey.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 m-thur pst fri 8-3 pst.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable fit and great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable fit which I use for mountain biking and work outs

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Really like these alot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Easy to use and setting can be changed with a phone app as well. I use during exercise without worry of sweat ruining them and they stay in place with greater sound quality. I highly recommend them.

    I would recommend this to a friend
  • Cons mentioned:
    Anc

    Rated 4 out of 5 stars

    Good but expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair I purchased was dead on arrival. Bluetooth audio worked for a couple hours before completing dying. First pair so far are almost flawless. I admit that I don’t use the ANC or awareness settings, but for base functionality, they work. They are on the quiet side, but that may be due to having limited my db limit on the iPhone to 85db.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Portable and highly functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and they definitely block out other noise. Easy to use as one or both. Charge holds well in the bud holder allowing you to have them charged in your pocket and ready to go. They connect very easily and work well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    About what you'd expect for $100

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation and sound quality for music is kind of mediocre, but probably about what I expected for $100 ear buds. On the plus side they seem to have good battery life, are comfortable, seem secure and work well on both ends for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these ear buds mainly at the gym. They stay in the ears without being annoying. They sound great! Very reasonably priced at Best Buy!!! I would purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 2 out of 5 stars

    Promising then Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this set after my Jaybirds spontaneously quit on me. At first, everything was acceptable. The sound quality is decent for a pair of sports headphones, and the touch control options were nice and intuitive. Unfortunately, the problems started when I downloaded the phone app and updated the firmware via the app. After the update completed, it appears my touch and hold controls no longer work. For example, I can tap once to lower or raise the volume. However, to change the Be Aware settings, it requires a tap-then-hold for 1 second control. This is no longer working after the update. Anything the requires a hold vs a tap is no longer working. Making matter worse, the app still says my headphones are out of date, but nothing happens when I click "go" to update. I have been scouring the support pages and other sites looking for a way to factory reset the headphones, but this doesn't seem possible. I have reached out to the manufacturer for help, so we'll see where that gets me. But at this time, I cannot recommend this pair due to the issues I'm having.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we are sorry about this! We have a new update coming within a few days. Thank you for reaching to support we will fix you up and make things right. Thank you for trying out JLab! -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise cancellation are better than some bigger names. The carrying/ charging case really extens battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been one of my favorite pair of earbuds as the quality is reasonable and I can comfortably keep them in my eyes. Definitely would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Nice earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice wireless earbuds. Easy to setup and nice sound. Hooks are good around the ears so that they don’t come out.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this earbuds as a present for my 23 year old brother and he loved them. They are a great quality product. He uses them to exercise and they stay in place, no falling off at all. I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best I've tried

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Perfect sound, quality and price. Im looking forward to a new pair already.

    I would recommend this to a friend