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Customer Ratings & Reviews

Your price for this item is $52.49
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The comparable value price is $149.99

Customer reviews

Rating 3.4 out of 5 stars with 880 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers praise the Epic Air True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the snug fit that stays in place, allowing for comfortable wear. However, some users have experienced connectivity issues and challenges with volume control and pairing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 879 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for working out! They fit my ears perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the product. Battery last weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Its an amazing product I loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these headphone not knowing if they were good I was going towards the Apple wireless but someone told me about these worked out pretty great they are a amazing I love them. What I like most that they wrap around me ear so i know i won't lose them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for running & working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had mine for about two years and I love them. They allow you to keep your hands free while running and working out. The charging case that comes with it is so convenient for mobile charging. But be careful not to push the charging cable too hard into the charging port or you will break the port.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound sometimes cuts out and could be louder.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient charging case. Holds charge a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return these headphones after a few days, I liked he sound quality and that they had no wires but they are way too sensitive. If I tried to fix them for any reason, my songs would skip to the next track.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longest battery life. Love the charging carry box.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy ,way to many issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses charge , they turn off randomly, cuts in and out. I mean the list can keep going on and on. They are a great design and would be awesome if there were not so many little bugs and kinks.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Matt,
      So sorry to hear of the numerous issues that you ran into with you Epic Air Headphones. Definitely sounds like a bad unit. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide you with some replacement options.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Big time recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly, I use them every day at least 10 hours a a day. Battery last 2 days till I have to charge them again. I have not experience any lost of connection or have any problem connecting to Bluetooth. Over all I can recommend them to everyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest complaint with this item is that call audio only comes out of the left ear bud. Also, some of the touch and tap commands are too similar and the device easily misinterprets what you are trying to do. Maybe they could have made it a little bit less complex and more user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not as good as I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much echo, more than I expected. When I listen to music it is very clear but using the phone is when it echo's. Also on several occasions the ear phones just disconnect from the Bluetooth and then reconnect. Hardly use them any mored

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy to use, pair with all your devices and deliver a great sound. I use these for everything from watching tv on my laptop or phone, to listening to music while working out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great set of ear buds. My wife loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses the headphones for working out at the gym.. she absolutely loves them says they are great and comfortable. The sales representative that helped help me with my purchase did a very good job of showing different products to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Bluetooth easily connects. Recommend this item.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great... when they worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a little over a year but quit working after a few months. Will not keep a charge at all. Followed all product care guidelines, charging, connection, etc... and they just will not keep a charge. I am well past the 30 day money back guarantee however still within warranty window. Working with JLaB to get a replacement set since that is my only option. I have read other reviews on various sites and this is a common issue which leads me to believe JLaB has a significant quality issue that needs to be addressed. I ended up purchasing a competitor's product since the reliability of this product is substandard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is piece of GARBAGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The EARPHONES don’t work properly. IF my HAIR or the wind hits the left speaker, it turns all the way down. (Turns off) There is no bass. The sound is a JOKE. I HOPE NO ONE GETS THESE EARPHONES—EVER. IF THEY WERE FREE. ID SAY NO THANKS.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best for noise cancelation but it’s nice you can control so much from the headphones themselves in comparison to other wireless headphone options out there that are popular. Which is great when you’re running and don’t want to pull out your phone to just mess with music or etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Worth the money. Highly recommend this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great design, poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through 3 pairs in 3 months. I loved the design and they stayed in my ears perfectly. However, after about 3-4 weeks on each pair they quit working. This is a shame because they sound great and fit even better.

    No, I would not recommend this to a friend