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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 880 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers praise the Epic Air True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the snug fit that stays in place, allowing for comfortable wear. However, some users have experienced connectivity issues and challenges with volume control and pairing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 879 reviews
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound like garbage, cut out all the time, and just overall not worth it. Save up some extra cash and get something better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice work out earphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Great Bass Charging case Incredible battery life Cons Purist will not like the heavy bass Micro USB to charge If you are looking for a wireless pair of headphones with great bass, built for the gym, water resistant and long lasting battery life this is a great earphone for you. I like how these earphones fit. The earphones have a nice matte rubber finish and hooks that help stabilize the fit. There are eight pairs of ear tips of various shapes and sizes that really help to offer a customize fit and block out outside noise. The earphones come with IP55 rating which will mean it can handle some sweat and you could probably even rinse them off after a workout, but don't submerge them in water. I was really able to get a great fit and block out the noise from my Exercise bike that is fan driven and loud. I didn't have to turn up the volume as loud as I typically have to with other earphones that I have used. I like how the hooks fit over my ears. It was comfortable and not heavy. Wearing them for 2 plus hours was pleasant and didn't rub against my ears. The charging case is well made. The lid for the charging case flips up and snaps closed automatically when not being held open. No worry about losing your earphones or having them come out of the charger when carrying it around. A bonus with the case is that you can use it to charge other devices. The charging cord is a micro USB port and I wish it was a USB C port instead. I like the battery meter while charging, the battery life is displayed up top and pressing a button gives you a five LED readout of much juice is left in the case which is a handy feature. The charging cord is well designed and wraps itself around the case so that it is not in the way. Battery life is an easy 7 hours much better than the 4 hours found in typical wireless earphones. The case also holds up to 30 hours of additional charge which is great if you are not near an outlet. Pairing the earphones to my iphone and lg OLED tv was easy. To pair you just hold the power button on both earphones for a few seconds. Then you pair one earphone with your device and the other with the now paired first earpiece. The LED blink rapidly or slowly during the pairing process to guide you and let you know when both earphones are ready. If the earphones are charging in the case and you pull them out of the case, the earphones automatically powers on and will auto pair with any devices you have already paired up with. The earpieces have touch-sensitive surfaces, and everything is achieved by tapping or holding a finger over the outside panels. Tapping the left earpiece once controls playback and call management, while double tapping it summons Siri or Google voice commands. The left earpiece will skip forward a track with a single tap, or backward with a double tap. Holding a finger over the right earpiece raises the volume, and over the left lowers it. Sound is great. At top levels it is loud but distortion is minimal. These are one of the loudest and clearest wireless headphones I have ever used. I like bass and these earphones produce some great intense bass and sound.

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Work very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them at work and they are very easy to use. I like the touch feature but it is very sensitive so you will have to get use to. Otherwise I am extremely happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item had great sound, but keep losing connectivity when running or doing an kind of workout

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Great Beats Alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this during a sale about 2 months ago. Very pleased. It can be used as a single or duel. The sound is amazing, plus the charger doubles as a power pack.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    They are great earbuds, no chance of falling out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked all over for comfortable ear buds, they are great. I work outdoors, exercise, even sleep and don't fall out. Receprion is great!!! So happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy the quality of the sound. The interchangeable ear buds are super. I have different sized ear canals so having the selection of buds is a great big bonus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of these style. The I. We piece is large even in the smallest size. So I couldn’t find the right fit to keep the ear buds in my ears secured while exercising.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Quality sounds but complicated touch system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well with the quality of sound, but when you scratch your ear or accidentally touch it you change the song or restart it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Awesome hands free headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for my workouts at the gym!! They don’t fall off and definitely noise cancelling!! Easy on and off and phone calls on them are Amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about these headphones except that their extra sensitive to touch. Even when I don’t touch them but my arm or hand hovers over or around them they pause or move to the next song.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guides on the back of the ear phones cause a great deal of pain. These weren’t very well thought out. They were very uncomfortable. I wouldn’t recommend these

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 5 out of 5 stars

    Great sound and battery life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this wireless earbud headphones is great. Only thing is the pairing between yhe 2 earbuds. It was tricky but i got it eventually.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Connection, Touch controls

    Rated 4 out of 5 stars

    Great but not perfect...yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after reading all of the reviews on the connectivity issues and the promises of them getting better. After using them every day for the past couple weeks, I think I am able to form my own opinion on them. Pros: Totally Wireless - This is a big deal for me since I run or workout every day, and I have constantly had issues with catching the wires and throwing my phone or pulling them out of my ears. Sweatproof - I previously had PowerBeats Wireless2 and they died after sweating too much on them. The sound is better with Beats, but I will take function over form anytime. Fit - These come with 8 pairs of different earbud shapes and sizes that will guarantee a solid fit. It turns out my ear cavities are different, so I use different sizes on each earbud. It's a wonderful feature and everyone will have the perfect shape and size for them. These are very solid with any amount of activity. I can run sprints, long distance, workout, and play basketball without them moving a bit. Noise canceling - I don't know that this is an intended feature, but if you choose just the right size of earbud, it will cancel the world out around you. I find this a pro and a con, because at the gym I just want to hear my own music or show, but while running outside, I want to be able to hear ambient noise so I know if a car is close. More good than bad, so it is considered a pro. Battery Life/Charging Case: Okay, this charging case is probably the best feature of the entire package. It is a hard protective case that automatically charges your earphones when they are nestled into their spot. It requires zero effort to do so. They just lay in there and when the lid closes, it seals them in place. It has an LED indicator showing the status of the case itself and the earphones blink while they are charging. The case has its own charging cable built into it! It is just amazing. I would have paid another $50 just for it alone, but it is all a part of the package. For the 2 weeks I have had these, I charged the case the first night and have not done it since. I have 3 bars left of charge. Honestly, you cannot find a better battery life on the market in my opinion. Cons: Connectivity - Mine have not automatically connected to my phone yet. I have to select them in my phone Bluetooth screen. That isn't a major problem, as it takes a few seconds, but my Beats would connect automatically. It is something that should be improved on in the future. With the earphones being "smart" maybe this will correct itself, but it has not to this date. Input lag - With them being totally wireless, I understand technology will not allow it to be perfect, but there are about 1-3 seconds of input lag from when you tap the headphone controls to the phone actually following through. It has caused a minor annoyance with changing songs or pausing/playing, because I'm not sure if the phone understood that I wanted that to happen. Touch Controls - Input lag aside, the touch controls on the headphones themselves is a wonderful feature in theory, but in practice maybe notsomuch. I have an issue with adjusting them in my ear and accidentally changing the song that I'm really into or pausing or stopping altogether. It is actually minor in the grand scheme of things bc these do not need adjusting much at all, but it is a con for me. This mixed with the input lag causes issues if I am in the middle of a tough run or workout and I have to adjust. Just a distraction to deal with. Sound: I am not an audiophile by any means. To me, sound is sound, music is music. With these compared to the Beats, they are inferior, but it is not a big deal to me. The volume is plenty loud, so when I am mowing the grass, I can hear my music easily. The bass isn't as deep, but it is sufficient. The major issue I have right now is that the side that is not connected directly to my phone sounds weaker than the one that is. This may be one of those features that will get better over time, but it is noticanble right now. Again, this isn't a big issue for me compared to all the pros, but some people may care about that. Conclusion: I really like these earphones. They are exactly what I thought I was getting and more. In time, I trust that they will learn and adjust to my environment and the issues that I have will go away. If this happens, I will update my review. To me, I think they are worth the money and I would buy another pair today if they broke. That's about the best review that I can give on them.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Worst Earbuds Ever!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't purchase if you have to. Even they sell you for free. First, they never connect with each other. Always disconnect. Make a cranky noise. Gives you a headache. And irritates you the most. And even though they give you 2 years warranty, you will never get the full amount back. I would buy some branded product instead of this. Totally waste of money!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Connection cut off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality. But the left one kept cutting off. Very annoying

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey BigVic1983,
      We're very sorry to hear of the connection issues that you're running into. We may have a few troubleshooting solutions to provide you with. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hear headphones are truly wireless. They work perfectly. One exception is that it hurts the back of my ears. But it’s a matter of getting used to it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound beautiful. The case that charges the Bluetooth ear phones stop working. Had to send in to factory. They are replacing my case. I am without headphones until the new case arrives.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to like these but the right ear constantly disconnected. Returned

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fit, but audio drops out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses are perfect for rigorous exercise. Audio is great, but there are too frequent audio drops. When talking on the phone, the person on the other end has trouble hearing, at times.

    I would recommend this to a friend