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Customer Ratings & Reviews

Your price for this item is $52.49
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The comparable value price is $149.99

Customer reviews

Rating 3.4 out of 5 stars with 880 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers praise the Epic Air True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the snug fit that stays in place, allowing for comfortable wear. However, some users have experienced connectivity issues and challenges with volume control and pairing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 879 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love the freedom of wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes with a nice charging case & good battery strength

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good starter ear buds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ear buds for the price. Takes a little time getting comfortable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions are a little confusing and the sound is average.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so great and love the extra battery storage

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice ! I liked them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out. Stays on ear and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connection
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Turning into my favorite wireless headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I have owned many different sets of wireless headphones, but this is the first True Wireless headphones we've had. No wires - at all! I'm used to the headset wires hanging around the back of my neck as they connect the two together and every time I turn my head the wire drags on my neck and pulls at the earpiece. Not the case with these headphones! OK - I had a little trouble pairing the headphones - actually had to read the directions. You pair one of the earpieces, and the other automatically pairs with it. We've paired them with several iPhones, and sometimes had a bit of difficulty getting them to successfully pair - again, follow the instructions and you should be fine. On my first few run/walks, I did notice a few hiccups in the connectivity - but as the directions and other reviewers indicate, these headphones "learn" and the connection continually becomes more solid. It is worth noting that I've had hiccups with nearly every pair of bluetooth headphones I've owned - so this is not a new thing. The sound quality and convenience is awesome for me. The numerous tips included should allow for adjustment for almost any ear size. The clips hold onto the ear well - I didn't have any looseness or mid-run adjustments. What seals the deal for me is the lack of wires. Incredible feeling! I'll update this review further after a few runs and let you know if I notice anything else. I haven't noticed any issues with water yet, as some other reviewers have pointed out. So far - aside from the few hiccups - I like 'em!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well. Had them for a couple of weeks. Will wait to see how long they last.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy. Only issue is sometimes when I turn my head sound will stop out of one earbud

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hurt my ears

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think I would have love these but they hurt my ears. I had to return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    High Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high expectations for these headphones but the Bluetooth pairing stopped working after the third try and I've already spent three hours to get it working with no luck. Good try though I will be returning next week.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Wireless Earbud Headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SOUND QUALITY AT A GREAT PRICE. LOVE THEM

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellations, perfect fit and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a winne. Does the job Works great. No complaints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for small ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the advice from an associate but I did not like them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I noticed about these is they're prone to cross signals. I got them for going to the gym and I have to keep them on the same side of my body as my phone. There's certain places that it will lose signal even when it's only inches from the source presumably from interference from other signal sources. After about a month, one of them (right) quit working and won't power up. I've probably used them about a dozen times. To return them, you have to have everything it came with including the cords etc. even though it's one item that doesn't work. So if you buy these hold on to EVERYTHING in case you need to return them. Personally, I won't buy this brand again. There's lots of good brands out there.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey SteveG,
      We're very sorry to hear of the connection issues that you encountered. We do cover all of our Bluetooth headphones with a two-year limited warranty, and would love to get them replaced (we do not require a box). When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reconnects immediately. Long charge hours. Perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The option button on the headphones are very sensitive

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits in ears good sound can walk around the whole house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it is okay product, hard to pair together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is okay to start with, but will need an upgrade

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    not worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    control buttons have a poor desigh. You will have a hard time using the control buttons. Also, the connection is terrible and the music skips when you move your head will exercising. What a terrible buy!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey dolphins,
      We're very sorry to hear of your experience with your Epic Air headphones. Feedback is most certainly a critical part of our business, as well as invaluable when it comes to design and functionality. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Friday between 8am-5pm p.t so that we may offer you a few solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv