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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 330 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are positive about the Flex Open-Clip True Wireless Earbuds sound quality, comfort, and fit. Many also appreciate the battery life, price, and unique design. Some customers mention concerns about the volume, connectivity, bass, and touch controls.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 330 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad connection between independent units

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great concept. Not the best open ear headphones. The connection is spotty at best. Return window was days long so not I am stuck with them. I expected 30 day return policy but I received unit on the 18th of the month and less than 2 weeks return window was closed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great buy! This is a product you can wear anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Great while they lasted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort and great bass for what you are paying. Was really eager to try them after I bought them. My biggest problem was after 3 DAYS, I repeat 3, the products right earphone stopped working. Repairing, and resetting didn't work, and even online troubleshooting did not trick. Thankfully Best Buy has a wonderful return place, and I look forward to trying a different headset.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Small for my ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not happy because they dont go far un so they sound like I'm hearing the music outside

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    A MUST BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the open concept on the ear. Very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Comfortable fit, lousy sound and battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea iof this product is great but the sound is not. The battery life isnt great either. After a full charege it only lasted 3 hours. They are comfortable to wear and dont fall off like regular ear buds which os the only good thing about these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable 100% recommend. And sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Customers choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product worrh every penny love the sound quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can barely hear the person singing let alone other elements of the song. And don't say use a volume booster or equalizer. Cuz that barely gets above a whisper.Worst invention ever and kind of defeats the purpose of headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      You should be experiencing clear audio! Please reach out to our customer support team to take advantage of our 2-year warranty for Bluetooth products. jlabaudio-conv

  • Rated 5 out of 5 stars

    Light, comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them. I have small ears and I don't like things in or over them. This just kind of cuffs on. I don't even feel it. I dislike the touch button set up for pause and volume though especially since I typically keep only one on but I can't just control those on my tablet.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open ear earbuds was not loud enough. The clip on hurt my ears

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they are not that good, i have a cheap pair of clip-on headsets that cost 1/2 of the price of these but sound 100X better. The music sounds flat and calls seem really low (cannot use in noisy environment)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. sound not great quality. OK to use for music at home

    I would recommend this to a friend
  • Cons mentioned:
    Touch controls

    Rated 1 out of 5 stars

    Buggy touch controls ruin an otherwise fine device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fine for the product type. Does not block ambient sound, handy for sports. Touch controls are extremely glitchy. I had two sets, and with both, audio would randomly pause and start, or skip ahead, without being touched, rendering the product unusable. If I could have disabled the touch controls I'd have considered keeping these, but there doesn't seem to be a way to do so.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds, work great, even wore them in the rain and worked great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Comfortable set....but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the comfort of the set. The sound is amazing. Very clear.The only downside is that they dont stay charged for very long. Luckily I only use one side. When it goes dead I just switch to the other one. It can be a hassle sometimes.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like clip-on piercings but they make meh noises

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw a similar style of these on Amazon and always thought it was a bad design. Then I saw Bose do it for some reason. Then these guys. Look, if you angle them correctly you will still get mediocre sound and just face the fact that unless you have a seal or airpod-like buds, these won't sound nice... Ever

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not Worth Purchasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Below average. The headset randomly comnects and disconnects when on a call. After a week, only one earbud works. Save your money and buy something else.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear the troubles you're experiencing. You have a two-year warranty with our Bluetooth devices. Please contact us at support@jlab.com, and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 5 out of 5 stars

    Love these little cuff type earbuds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these for what they are - an excellent value, designed to be open ear type, with outside sound coming in for safety. Nice little button on them to control the various functions. Can't go wrong with JLab.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality poor and dont fit easy at ear . I won’t recommend to anyone

    No, I would not recommend this to a friend