Customer Ratings & Reviews

Very nice love them nice my husband want a pair now

So easy to use,my kids love them and so do i,i highly recommend

I’m a big fan of earbuds/headphones that leave the ears open to allow you to be aware of your surroundings. I enjoy bone conduction headphones, but they do leave a lot to be desired in the sound quality category. Newer “air conduction” earbuds are attempting to resolve this issue, and there are currently two approaches to this: ear hooks and ear clips. Bose is the first to come out with ear clips, but they are pretty expensive, so I decided to try the new JLab Flex Open earbuds. The ear clip design is sort of like a large earring around the outer part of the ear. This places the battery/button slightly behind the ear, with the speaker module inside the ear, but not blocking the ear canal. Comfort: It takes a little getting used to putting an earbud on your ear in this position, but it’s pretty easy. Angling the loop up or down can make it more comfortable, as well as improving the sound. I was concerned that these would not be comfortable, but they were quite comfortable, and a little fiddling allowed me to quickly find the optimal spot. The key here is whether these will work with your ears, since the length from the back of the loop to the speaker and battery is fixed, so I think these will either work for you or they won’t. These are very comfortable, but they did start making my ears sore after about an hour. I’m still in the phase of getting used to these, so I expect that to improve the more I use them. Aside from the minor discomfort I just mentioned, the Flex Open earbuds are very lightweight and comfortable, making it easy to forget you’re wearing them. The clip approach is surprisingly secure, allowing them to stay put no matter how you move. In spite of that, I’m not sure you’ll want to use these for sports involving a lot of sweating or rain. They’re only rated IPX4, which JLab calls “everyday proof”. Since these essentially use a tiny speaker, that’s an open hole where water can enter, so I won’t be using these while I run. One big advantage to the clip design is that it doesn’t interfere with glasses at all. This is a big advantage that is shared by in-ear buds as well, but most open buds/headphones using either a headband or ear clips interfere with glasses. Not having to deal with that is nice. Sound quality: All of the “open” style earbuds/headphones sacrifice sound quality for situational awareness, and that’s why we buy them. That said, the newer “air conduction” style brings a huge improvement to the sound quality over bone conduction models. I wasn’t sure what to expect from the Flex, but I was very pleasantly surprised at how good they sound. They don’t seal inside the ear canal (they’re not supposed to), so you’re not going to get pounding bass like the best in-ear monitors, but these do a remarkable job, especially at 80% less than the Bose model. I haven’t tried that one, so I’m not able to comment on what may be different, but I can forgive a lot when saving that much money. Open earbuds create a wider soundstage, which is quite pleasant. The midrange and high notes are crisp and clear, the bass is good, in spite of not being as prominent as in-ear monitors. JLab provides 3 EQ settings: signature (enhanced bass & treble), balanced (flat) and custom (you set using the equalizer in the app). I’m always partial to custom settings, and while you won’t be wowed at your customization options, being able to tweak the sound a little does sound pretty good. Remember that openness is the real goal with this type of earbud, so the idea is to have a reasonably good sound while still being able to hear your surroundings. JLab has delivered an earbud that sounds better than you would expect at this price point. The Flex clips are not as loud as I had hoped. I first noticed this when using them while riding my electric scooter in the neighborhood. The wind blowing into my ears easily overpowered the Flex, requiring me to turn my head to hear. This would happen while riding a bike as well. Comparing these to my Shokz Open Fit, I found that the Shockz are considerably louder, but they cost a whole lot more as well, so take that into account. Given that the Flex are not targeted for use while exercising, the lower volume level isn’t a problem. They’re plenty loud enough for use indoors. Controls: I’ve had previous JLab earbuds, and while I prefer physical buttons, JLab’s previous implementation of physical buttons always seemed to be a little too hard to push for my liking. This resulted in me driving the earbud into my ear whenever I wanted to push a button. Touch-sensitive buttons solved this, but I think this version of the touch buttons is JLab’s best yet. JLab always provides the most functionality at its price point, and the Flex Open is no exception. Touch controls can be mapped to 4 different options for each ear, providing a lot of flexibility to set up the controls to your liking. Every other earbud manufacturer should do it like this! Call quality: Call quality is passable, but I wouldn’t say it’s great. It’s not bad either, it’s just that it’s obvious that you’re using something other than the phone itself. That doesn’t inhibit the ability to have a conversation, you just won’t be able to pretend you’re not using earbuds. Sound quality for calls in the earbuds is just as good as podcasts or audiobooks. At this price point, that’s not a showstopper at all. Conclusion: With prices moving ever higher for quality earbuds, JLab has delivered another winner in the value space. Full-featured and with great sound, the JLab Flex Open provide a solid open-ear alternative to more expensive alternatives. I’ve had some longevity issues with other JLab earbuds in the past, but if these can avoid that, it’ll make them a no-brainer purchase decision. If you want open earbuds for heavy exercise, I suggest you look at other alternatives, but for light exercise or all-day office usage, these fit the bill nicely.

Junk. With volume maxed out I can only hear clearly if the surrounding area is silent. Bought them for a more comfortable fit and they are comfortable however sound and call quality is horrible.

The sound is to low espacailly on a plane. It was hard for people to hear me when taking calls

The best! Easy to connect, not heavy and perfct fir any outfit.

Not what i expected,they are very hard inside your ear,When i received a call is souds very low even if raise the volume.Not happy at all im thinking of returning them.

I just couldn’t understand how to use these and they weren’t loud enough at all

You hear everything around you, banging weights, people talking and barely hear your own music .

The battery doesn't last very long. After 20 minutes I get the announcement of battery is low. It then stops working.

I Love the concept. But you can not hear out of them even when its on high is seam like its on low.

Constantly falling out these where not comfortable to wear at all,

The ear buds work fine i just got to get use to them bought them to use my best buy points

Extremely uncomfortable earbuds. I returned them.

The case will not maintain a charge. If they sit unused for a week or so both ear buds will be dead. I have several other different brand ear buds that do NOT have this issue

This product sound was very poor. If I pushed them to my ear the sound was much better. They were very uncomfortable to wear.

In the box are the headphones, charging case, USB-C to USB-C charging cord, manual. (There is an app.) Right out of the box, these headphones in their case have a lightweight-sleek design. The cord it comes with is a usb-c to usb-c; which was great to see JLab using the newer charger, but it does not come with an adapter to plug into the wall. There’s a small protective tab to be removed, but they are ready to play right out of the box. Putting them on, I immediately noticed they do pinch your ears. It took a few hours of wear before I got used to the pressure on that part of my ear. Not to say it was entirely bad, as the tightness does keep it still. Wherever you rest the headphones, they will not move. They are also bigger than I initially thought they were, which has its own pros and cons. Great for keeping it one size for all users, and being able to adjust how they rest in your ear; however a nuisance for long haired users as the Cuffs are a magnet for any hair near the ear. Thankfully, hair doesn’t seem to activate the touch controls on the Cuffs, only skin. And even more thankfully you can turn the touch controls off (With the downloaded app), as the way the cuff rests naturally against your neck at some times it will activate the button, doing various things like skip songs and activating voice assistant. This seems to be worse when you’re active and sweating, but it could have been the way I was wearing them. The battery life was a bit lacking, as the headphones only last about five hours and charge twice in the case. It also doesn’t give you much of a warning before they die, I only heard it say battery low once before they turned themselves off. And when dead, they aren’t truly dead as they will turn themselves back on if you haven’t put them back in the case. (Learned the hard way when the touch turned them on and played music while I was asleep.) Despite this the headphones have an immensely crisp and clear sound, exceptional quality calls, and a very user-friendly start manual and app. The sound is one of the best quality I’ve heard out of headphones so far, they aren’t too loud mind you, but it doesn’t really bother me because of how nice they sound. Overall, there are a few quirks but nothing that are a deal breaker. I would recommend this product to friends and family. And I would probably purchase again because of the good sound quality.

To start off, I have had pretty much every brand and style of headphone. I suffer from constant ear infections and wearing headphones always increases my symptoms. When I received the offer to try the “open ear style” earbuds I was eager to use them. Out of the box they were almost fully charged. They have a USB-C style charger which is great and convenient with use with my iPhone. Connecting them to my phone was very simple. The app was easy to download and get into for a few settings. During the last 3 days of wearing these headphones, I’ve lost connection to the app twice. Not sure if it’s a fluke due to the new iPhone update I installed, but I will continue trying to use it as needed for minor sound adjustments and to see the battery indicator. Hopefully, JLab will put out an app update and maybe that will fix my connectivity issues. Adding to this to clarify, you do not need this app for the headphones to work though which is a plus. The first day of wearing them, I got about 5 1/2 hours of use before the battery needed charged. Sound quality for having the open ear design was good, not great. I really liked being able to hear things going on in my office while still having a show on in my ear. It was definitely different than wearing my AirPods or my JBL earbuds with the sound and bass quality that you get from both of those brands. Was that a make or break for me? Nope! If I can have less ear irritation/infections and still be able to have the convenience of listening to music and/or listening to my shows, it’s totally worth it. Overall comfort was also good, not great. They clipped onto my ears fairly easy and once I situated them, I hardly felt them for the duration of the wear during my work day. I think these headphones are overall winners. If you have any issues at all wearing earbuds whether it’s for health reasons or comfort reasons, these JLab Flex Open Clip earbuds are a very great and affordable option. I would’ve given these 5 stars but with the app connectivity issues I had, it reduced my rating down a little.

Extremely uncomfortable. Inexpensive but would not recommend

I am really torn on these earbuds. I really want to like them. I really do kind of like them. But, I don't want to call it a design flaw, more of a slight miss. Let me touch on the things I like and dislike. Like: Sound - Sound quality is quite good, they sound fine. More on this in the No Like when I refer to the volume. Comfort - Unlike some other earbud designs, you really don't need to worry if these will fall out of your ears. The wrap around design makes them stay in place and you have to really try to get them to fall off. They are surprisingly comfortable, you don't notice they are going around the outside of your ear. App - The app is really good. Very intuitive and just works as expected. A vast improvement over my previous experience with JLab apps. No Like Volume - I am a big dude. I also have large ears. There really is no way to adjust these to fit perfectly in my ears. This drastically affects the volume and any noise cancelling that may be achieved. The speaker is not close enough to my ear opening so the volume is not quite as good as if I push and hold them further towards my ear opening. Durability - Only time will tell, but I really fear these will have a short life expectancy. I have to stretch them to get them on and off my ears just enough I fear they will eventually crack as they age and dry out a bit. For now they are fine, just worried how they will age. Overall I am happy, just not blown away. If I had smaller ears, I would like them quite a bit more. I would recommend if they fit your build. If you have smaller ears they can adjust by rotating them so they sit higher on your ear. If you have larger ears, your milage may vary.