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Customer Ratings & Reviews

Model:
EBGAIRPOPRBLK124
SKU:
6472667
$24.99

Customer reviews

Rating 4.5 out of 5 stars with 7569 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the GO Air Pop True Wireless Earbuds, highlighting the excellent sound quality, good battery life, comfortable fit, affordable price, and ease of use. Many appreciate the available colors and the satisfying bass. Some customers have noted issues with connectivity and volume, while others have experienced problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good but not great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good and has decent battery life. Charging can be an issue at times though

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Not Good - Stops Working - Short Charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So these were a regrettable purchase. They both charge at the beginning but within a few weeks, right outside of the Return window, they just stop charging. First the right ear bud then the left. And before that I only got about 3 hours per side, I’ve had better no name ones. It seems like the magnet in the case is not strong enough to hold them in place to charge. You’ll see the charging light stop flashing, then if you hold them tightly in place it starts to flash again. I’ve attached a picture of how I can get the left ear bud to charge, the right no longer charges. I’ve tried cleaning charging contacts as well. They sounded ok while they worked, but 10/10 not worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Outstanding sound for a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t expect very much from these earbuds, due to the very low price. I was wrong. The sound is quite vibrant and there are three modes to toggle with. I tried the Dre Beats and it had better bass but not by much. If you’re on a budget, I highly recommend you try these first! They may be good enough for you. Personally, I don’t think the super expensive earbuds are worth it, especially in comparison with these! The only drawback to these are you can only charge directly with the built-in case cable and the controls on the earbuds sometimes detect the wrong input. Other than that, awesome product!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good for Kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally purchased for my kids as they needed headphones for their school computers. They worked great - until they didn't. Wouldn't charge properly - and often only one ear bud had sound. Tried to figure out how to "re-pair" them but was never able to. For $20 though they are great. Kids say they fit well in their ears. And connectivity aside - again for the $20 - if the kids lose them I'm not losing sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. This is my second pair. The charging isn’t terribly reliable after a while, but my first pair lasted a couple years. For the price, I’ll go with them again.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter. First pair didn't work. One of them wouldn't charge or connect, can't remember. Had to replace it. Second pair worked fine. She likes them. I like that they are affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good ear buds for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones that hold a charge. Fortunately affordable because they can break easily. The last pair worked great until the right ear bud stopped charging.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Great for Kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally purchased for my kids as they needed headphones for their school computers. They worked great - until they didn't. Wouldn't charge properly - and often only one ear bud had sound. Tried to figure out how to "re-pair" them but was never able to. For $20 though they are great. Kids say they fit well in their ears. And connectivity aside - again for the $20 - if the kids lose them I'm not losing sleep.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Connectivity

    Rated 1 out of 5 stars

    JCrap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects differently to different hardware such as iphone, tv, laptop. It's like trying to figure out a rubrics cube except there is no rhyme or reason and it's more difficult . It sometimes disconnects out of nowhere. Sometimes it connects when in its case. It's so temperamental therefore frustrating. Now they buds aren't charging consistently. Right bud connects and says Full. Five minutes later it says Low and then disconnects! I've cleaned the connections, checked seating, and all sorts of weird stuff that reminds one of how ball players wear their caps funny to change a game. I can't wait to get a hammer and smash them into little bits. I wouldn't accept a replacement nor upgrade because the software is doggerel. Minor complaint, it's hard to extract them from their case. Maybe I need suction cups on my finger tips? Everything else about them was great!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Good buds at a good price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these. One in green and the other in black. I lost the black ones but they are the superior pair. I don't have the same charging issues as the green.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Red Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality, volume and look. The only thing that I don’t care for is charging the unit. I have to plug them into my laptop to charge them or I would have to buy a specific charger which is not included

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Extra Adapter to charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I return this amazing wireless earbuds is because you needed to buy an adapter to charge them and for me it was an extra couple more dollars so that for me was not actually saving it was actually Expanding more

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Works decently well for a non-designer brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this since I didn't want to spend too much on a name brand product. This works decently well and is comfortable if you don't wear them for too long. Just like any other wireless earbuds, you really shouldn't wear them too long anyway. It was a bit difficult to get it charged at first but once I got it going, it works fine now. This comes with a small charging USB cable that you can charge on your other electronic devices, such as computers, wall chargers, etc. It doesn't come with a charging block like some of the more expensive name brands might.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Pretty water resistant

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the third time I accidentally washed them, the left ear bud stopped recharging but the right is still working well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Thought they were great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son about two weeks ago. He said they sound great he loved them, till the battery died and they wouldnt charge. It would say charged 50% and 5mins later youd hear disconnected. They died. The right earbud wouldn't charge. Top charge was 40%. So we are returning them. Need to see what other earbuds are good and affordable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Cons mentioned:
    Charging, Volume

    Rated 2 out of 5 stars

    Ear Buds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my husband and he hates them. He has issues with the volume and charging them., there is much more.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Worked and then stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked and was decent quality for a month or two. Then, the earbuds stopped charging consistently until soon they wouldn't charge at all. Was a functioning product for only 2 months at the most.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my college freshman, wears them every day. She liked them at first, but already having issues. Not even a full year and already not consistently charging and one bud stopped synching. Disappointing, but i guess what did i expect for low price - would not buy again

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    not turning off in the case, Right bud runs 10 min

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item from Bestbuy on Dec 27, 2021, . It was working good for 2 weeks then it has 2 issues: 1- It didn't turn off when I put them back in the case, never. 2- the right bud charged full then dropped very quickly to 20% (less than 5 minutes) then to 0 after one minute, while the left one can run for 6 to 7 hours!! I tried several attempts to fix it like factory reset ( 7 tabs) never worked. also tap and hold for 3 seconds to turn it manually, never turned off till battery finished.. Please help

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Raif68,

      That is really strange. It's difficult to say for sure without inspecting them if the issue is in the charging case or the earbud. Rest assured we've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) and we can discuss getting them replaced for you. Thanks, JLab Audio Customer Support jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this EarPods and I have used for less than a week and one of the earphones does not charge, terrible product, I will take it back to the store for replacement or to get my money back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv