Customer Ratings & Reviews

These earbuds are difficult to remove from the charging case; I have to use force to get them out, and even then, they often fall out of my fingers! I have to tie a wire to each earbud to get them out of the case. Also, if I use these earbuds during exercise, they suddenly fly out halfway through, which is really embarrassing! I had a previous pair of these earbuds, which worked perfectly, but they stopped charging, so I bought the same model again. However, this redesigned version is completely unusable! Unless you're just sitting quietly, they easily fall out of your ears! They're too small and keep falling out, so I have to adjust them by hand, but I often accidentally touch them, causing the volume to suddenly change or the program to skip to the next one. Besides the sound quality being okay, they really have no advantages.

So these were a regrettable purchase. They both charge at the beginning but within a few weeks, right outside of the Return window, they just stop charging. First the right ear bud then the left. And before that I only got about 3 hours per side, I’ve had better no name ones. It seems like the magnet in the case is not strong enough to hold them in place to charge. You’ll see the charging light stop flashing, then if you hold them tightly in place it starts to flash again. I’ve attached a picture of how I can get the left ear bud to charge, the right no longer charges. I’ve tried cleaning charging contacts as well. They sounded ok while they worked, but 10/10 not worth it.

I bought these in Jan 5, 2025 and they just died last night despite regular everyday use and no damage. Battery won’t charge over 20%. Aside from that I’ve liked these earbuds. They connect to my phone quickly, they’re comfortable, and sounded really good. I’m really disappointed they stopped working. The cheap JVC buds I had before these 4 lasted years.

I purchased these a few months ago they stay charged for a long time when ut was time to charge them they completely died and want charge up at all i love those ear buds

Absolute trash. Pairibg is horrible. Save you time and money. Trash trash trash!

I wish i could review this item but BestBuy sent me an empty envelope. They even put the the lithium battery labels. The delivery guy handed me the package, it felt light and even i opened it, it was empty. Note to bestbuy warehouse guys, next time put the item in and then seal the envelope

Waste of money! The left one says 90% battery life then dies in less than 10 minutes. Ive left it in the charging case for hours and even plugged it in to charge. Disconnected and tapped 7 times... nothing works.

Connects differently to different hardware such as iphone, tv, laptop. It's like trying to figure out a rubrics cube except there is no rhyme or reason and it's more difficult . It sometimes disconnects out of nowhere. Sometimes it connects when in its case. It's so temperamental therefore frustrating. Now they buds aren't charging consistently. Right bud connects and says Full. Five minutes later it says Low and then disconnects! I've cleaned the connections, checked seating, and all sorts of weird stuff that reminds one of how ball players wear their caps funny to change a game. I can't wait to get a hammer and smash them into little bits. I wouldn't accept a replacement nor upgrade because the software is doggerel. Minor complaint, it's hard to extract them from their case. Maybe I need suction cups on my finger tips? Everything else about them was great!

The ear buds sounds good and it connect to phone with no problem. After a while it stop connecting to phone. Next thing you know only one ear bud will work. Then it will take turn, one will work. Contacted JLAB, about the issue, was told try resting the earbuds. Did that and still have the problem. Went back to exchange JLAB for a new pair. The sale person stated I should get the Samsung Galaxy earbuds, at least it compatible with my flip phone.

This bad review starts with the case. While easy to flip open, it immediately wants to snap shut like a live clam. Pulling the ear buds out of their sockets is extremely hard as well. They are held in magnetically, which sounds good until you try to wrestle them out of the case. I don't understand why it's so hard but after a dozen times of dealing with it, I'm ready to throw them in the trash. The sound is decent but the tapping volume control is not intuitive so you'll forget quickly how to do it. The fit is OK and they do stay in my ears pretty well. Connectivity is hit and miss. The Bluetooth connection can only be made when taking them out of the case. If they don't re-connect with your device on the first try, then you have to put back in the case, wrestle with them to get them out, and then re-establish the connection with the device. Sometimes that means forgetting the head phones and starting over. The built in charging cable is kind of smart but also a little awkward.

I had hoped these budget friendly earphones would sound at least average to the many I own. Although we do own expensive pro versions of in-ear earbuds, these were intended for night use at bedtime while watching TV and videos online. Unfortunately, the sound on these were too inferior, even for a budget product, The sound was similar to those you buy at thrift stores. Gave it a good try for about a week to see if could get used to them but eventually had to return them. It was that bad.

These are the kind of headbpohnes you get someone as a practical joke. The joke is they do whatever they want. Want to connect to your blutooth? Well it might but it might not. Want to change the volume by conveniently tapping on the earbuds? Well the joke continues cause it might work or it might not work. And even if it feels like working for you randomly, you better hope there is no outside noise or it will drown out these incredibly low volume headphones. You really do get what ypu pay for

I bought these to take on a business trip for the plane ride. Used them for four hours while flying to my destination and 4 hours again flying back home, and they worked great. Nice sound, held their charge everything was good. Fast forward to today, ten months later and the right ear bud will not power on. I tried all sorts of trouble shooting from tapping the left one seven time while in the charger, to charging them over night. I know the right ear bud is charged because when I hook it up to my DMM it has the same voltage as the left one, so there is something electronically wrong with the right one preventing it from turning on.

Product worked and was decent quality for a month or two. Then, the earbuds stopped charging consistently until soon they wouldn't charge at all. Was a functioning product for only 2 months at the most.

The first pair of these I bought had some kind of defect that prevented one of the buds from working. I exchanged for another pair and they seemed to work okay except for podcasts where they skip and stutter a lot. I tried a lot of things, like different podcast apps, downloading the whole podcast first, trying to mess around with Bluetooth codecs by enabling Android developer mode, turning off some background apps and it simply didn't work while walking with the phone (Moto G7+ running Android 10) in my pocket. It seemed to work okay with music stored on the phone and with phone calls. Still, they are finicky about connecting, and sometimes the pods don't pair together, so only one will make sound. The fit is good as is the sound, but depending on how the buds are situated in your ear, it is hard to get to the touchpad for controls and there is no feedback on whether you actually touched it. So it often wasn't doing what I expected when I tried to pause or change volume. An audible click or some kind of sounds indicating what was happening would be helpful. After a few days of struggles and troubleshooting, I went back and got Skullcandy Dime pods because they had worked fine until I lost them on a trip.

Lasted less than a week. The left earbud stopped connecting via Bluetooth. I will not purchase from this brand ever again. Great sound quality and ear fit, though. Loved the charging case.

this is the crapiest headphones i ever owned .....i wish would have returned it in the first week. its almost IMPOSIABLE to remove the head phones with your fingers from the casing when you wana use it. Unbelievable that in 2025 you didn't see what you are manufacturing you literally have to use the plyers i think i am not kidding its not that its stuck it has no grip to easily take it out. The audio quality is whatever . don't believe me give it a try and see for yourself.

Purchased these for Christmas for my son. He received several pairs of earbuds for Christmas and didn’t not open the Jlab_go air POP, until of course the return date was up. Only one earbud works. Unable to return for another. Sitting in drawer now. Make sure electric works immediately. Pretty sure was a refurbished pair. Boxing was Unopened, thought they were new.

I won’t recommend at all. I got it as a gift for a friend and I regretted it. The battery doesn’t last up to 30mins but requires you to charge for a very long time, it’s very difficult to setup or pair with an iPhone, and it doesn’t have a good sound quality.

Initially everything was good but I can not able write or say anything good about the earphone. Actually it's not working