Customer Ratings & Reviews
- Model:
- EBGAIRPOPRDRKPNK124
- SKU:
- 10180114
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the excellent sound quality and impressive battery life that these headphones provide. Users frequently highlight the comfortable fit, affordable price point, and overall ease of use as standout features. While the vast majority of feedback is positive, some users have noted concerns regarding the maximum volume levels and occasional issues with the charging functionality.
This summary was generated by AI based on customer reviews.
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work very well. I enjoy them. My only complaint is that I find it difficult to grasp and remove them from their container. JLab should have pul ridges or something on the buds where you grasp them to remove them from the container.
I would recommend this to a friendJust spend the extra money on better earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great for the first day or two but then they just started producing really muffled noise despite only being a few days old even if I changed the volume settings it wouldn't make a difference
No, I would not recommend this to a friendVery Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! Only worked a few hours at first then only left or right channel. Now does not connect. I would never recommend the JLab-GO Air POP Wireless Headphones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
NO
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke really easy and the sound would only work on one side. I had to keep reconnecting them to all my devices
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
Don’t fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a problem with keeping the earbuds in my ears
No, I would not recommend this to a friendheadphonesin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best headphones ive ever gotten. They lose charge pretty quickly and keep popping out of my ears, i got on black friday so they were super cheap but had i paid full price i would have taken them right back.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a pair online and picked up at the store. Got home tried them out and left side didn’t work so I returned to the store and exchanged for another pair. Tried out the second pair and same thing. One side keeps not working. Had to return item.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, I'm sorry you had to take multiple trips to the store and unfortunately these probably weren't broken rather both buds weren't pairing at the same time. To fix that you'd follow the pairing instructions in the manual that are as follow:
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 5x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If you have any questions or concerns, please contact our customer service team for help -JLab Audio
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get out of case and they are big, especially if you have small ears they dont stay in, will be returning.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
- Pros mentioned:Sound quality
Won't stay in ear.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them. I think sound was okay, but had to return as they continually fell out of my ears on ground.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Frustrating
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love other models of JLAB earbuds that i own. Bought these, and returned them 3 times because only one bud worked. I didnt bother to return the last pair because I gave up on getting a pair that worked (and they're very cheap, so the money didn't matter much).
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .All our Bluetooth products come with a 2-year warranty! Please reach out to support@jlab.com to resolve this issue.
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pairs, 1 pair the right ear bud is not working, after a month. The volume and sound was not good, you get whatcha pay for. They were cheap but expected them to work long than a month. BB didn't help either
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
I should have gotten the Skull Candy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great, at first. Now they won't connect properly to most of my bluetooth electronics. Sometimes, they stay connected even when I put them away in the charger. Sometimes, no matter what I do, they won't connect at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please try troubleshooting by doing this:
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Remove both earbuds from the case. One should blink blue and white, the other a solid white.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help! -JLab Audio
Save a bit more money and buy a better earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this earbud is cheap, but you might regret your purchase. I bought this earbud, but the sound quality is not good and not loud! If you can just save little bit more money and buy a better product out there!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
JLab knocked it out of the park!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought it as a gift and the sound quality is really good at this price point plus the charging cable is attached to the case so no more looking around for it and its a nice color too really happy overall
I would recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One bud would not work after I bought it and wasn't allowed to return with the receipt.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality and a little bulky in my ears, took them back and brought another brand which I am happy with. The Bluetooth would not always go into pairing mode
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Cheap earbud didn’t last long
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a cheaply made item didn’t last very long. My son used it for a few weeks but then went to garbage.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth it. Get some real true wireless earbuds. Would not recommend. I downgraded to less expensive true wireless after my raycons were accidentally washed by a family member. There is a huge difference.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Glad i tried these first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They still fall out of ears Ok just glad i bought these instead of buying expe
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
- Pros mentioned:Battery life
Great Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bluetooth so far I haven't had any issues. The bluetooth last about 8 hours each before I have to switch to the other bluetooth.
I would recommend this to a friend