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Customer Ratings & Reviews

Model:
EBGAIRPOPRDRKPNK124
SKU:
10180114

Customer reviews

Rating 4.4 out of 5 stars with 5499 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the excellent sound quality and impressive battery life that these headphones provide. Users frequently highlight the comfortable fit, affordable price point, and overall ease of use as standout features. While the vast majority of feedback is positive, some users have noted concerns regarding the maximum volume levels and occasional issues with the charging functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 5,499 reviews
  • Rated 5 out of 5 stars

    momx3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her JLab GO Air True wireless headphones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good priced earbuds and a good surprising quality as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly loved the look of these but the right one died soon after I received them...less than 2 months. I am still not sure what to do as Best Buy only covers them for 30 days.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. Please reach out to us at support@jlabaudio.com, and we will help you get a replacement pair. jlabaudio-conv

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a Mother’s Day gift they all loved them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Wireless Headphones at a super great price!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a better product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one earbud worked. When I set this up for a friend as a gift, only one of the buds worked, and it did not work well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Headphones poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t work that well. Should be louder for the brand it is

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Sorry about this. Please contact us at support@jlab.com, and we'd be happy to help. jlabaudio-conv

  • Rated 5 out of 5 stars

    Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these very nice wireless headphones for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked them so much i purchased a 2nd pair for my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fir my 10 year old daughter and she luvs it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good enough.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not good. I was bot able to hear conversations. Music was great but not actual talks.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Definitely sounds like an internal issue in the bud itself as phone calls should be crystal clear. At your convenience, please reach out to our support team at support@jlab.com
      We're here to help! jlabaudio-conv

  • Rated 1 out of 5 stars

    2 Month Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, they worked great when my kid bought them and for 2 months...the charging case stopped working and we cant charge them anymore. Frustrating, would not buy again. Talked to BestBuy and cant return have to go through Jlab for warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Jab not compatible

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones don’t work very well it’s hard to connect to your blue tooth on my phone it keeps disconnecting from my phone

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not a good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't happy with these. I could hear the music and answer my phone. The purpose was to use them to hear on the phone; therefore, I would not recommend these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item stopped working day after return period. Fortunately they were cheap

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Our Bluetooth devices come with a 2-year warranty. Please reach out to our support team to get you taken care of! support@jlab.com jlabaudio-conv

  • Rated 1 out of 5 stars

    They last 10min

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they where good. They have a nice size and sound but they only last about 10min the right one stop working and never work again, they being return and exchange for another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buzzed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the item for a couple hours, it had a continuous buzz sound. Was very disturbing and had to return the item to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    left earpiece sound comes and goes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased in Febuary, lost sound in left earpiece March 13th, tried reseting, still intermit sound comes and goes in left earpiece, unable to return. taking a risk buying these..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rara, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck! horribly head phones! I would never buy anything from JBL ever again!!! Don’t waste your money! Shame on Best Buy for selling such crap!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbud is the worst the charger is not compatible in the United States dont waste your time. Spend more get more

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      The Go Air Pop's charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also plug it into your phone's charger adapter. jlabaudio-conv