Customer Ratings & Reviews
- Model:
- EBGAIRPOPRDRKPNK124
- SKU:
- 10180114
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the excellent sound quality and impressive battery life that these headphones provide. Users frequently highlight the comfortable fit, affordable price point, and overall ease of use as standout features. While the vast majority of feedback is positive, some users have noted concerns regarding the maximum volume levels and occasional issues with the charging functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging
No charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in December 2022, everything worked fine until two months ago, it only charges the right one. I thought I was connecting it wrong, but after checking it, it does not have a good magnetic contact to charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry to hear about the product you received. Please email us at support@jlab.com, and we'd be happy to help out.
Would go for their better ones instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very great compared to their other air wireless buds. The battery stopped holding after only a few months while the other ones are still working great after years of use. I also really dislike that these dont have the buttons, but hey they are 20 bucks cheaper than the other ones, so I guess 20 bucks is 20 bucks for some.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the quality of the sound. My ears are kind of small so they do slip out of my ear from time to time.
I would recommend this to a friend NOT Good product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds broken! I used earplugs after charging 2-3 timew with my cell phone; now the right does not work, no blue light flashing or solid to state its charged. The left works (audio and turns down sound) but I need the right to turn up the volume. I tried testing and resetting as instructions states, no luck! And when you bend down, most likely the buds fall out, inspite of selecting 'correct' size end. My $20 spent is lost, do not buy this product!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
not very good ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took forever to.get them to connect to my phone doesnt have a very long battery life and takes forever to charge them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Just spend extra on others
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right bud stopped working after 4 days of minimal use.
No, I would not recommend this to a friend- Cons mentioned:Charging
Bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought ones and did not work could never charge them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi,
Sorry to hear that you are running into this charging issue. We've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) when you get a chance and we can discussed getting those replaced for you. Thanks, JLab Audio Customer Support
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound tiny. No base response to speak of whatever. Aren’t worth the cost of shipping or driving to return them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Mrs. Gramma
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to get out of the container! Sorry I bought them!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very poor. They sound shallow, and filled with treble... like an old clock radio. I didn't expect much for the price, but the sound quality is unacceptable, and makes these earbuds unusable.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Automatically connects to phone when taken out of the charger.
I would recommend this to a friendDidnt last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stopped working after a few weeks. Also, there was never finger grips to put on the earbuds like ive seen onother brands. WIthout any finger hold they're too smooth of edges so they slip out of my fingers easily.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Randomly calls people
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones i have ever owned. When you tap to pause music it instead calls a random number from your contact list. They took way too long to pair to a bluetooth device.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Cheap construction.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life fell to a third of original capacity within a month. Each earbud had a speaker grille located inside which dissolved and fell out due to cheap adhesive.
No, I would not recommend this to a friendDon't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality. Cheap sound. Sounds like an echo. Not worth any penny spent on these. Equivalent to a purchase you can make in dollar tree store.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
I don’t like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and I don’t like the color and is hard to take out from the case .
No, I would not recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money ... trash ! 1 bud stopped working within a 3 days of purchase..
No, I would not recommend this to a friendWorthless garbage broke in a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week-- complete trash, dont waste your money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey guy1
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jlab sucks, also if you lose the right one the left one won't work. Not recommended.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, we're sorry you're disappointed in your earbuds. Good news is that you can purchase a right eabrud replacement to get your set working again. -JLab