Customer Ratings & Reviews
- Model:
- EBGAIRPOPRDRKPNK124
- SKU:
- 10180114
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the decent sound quality, good battery life, snug fit, affordable price, and ease of use of the GO Air POP True Wireless In-Ear Headphones. Some customers appreciate the available colors, bass, and lightweight design. However, a few customers have mentioned connectivity issues, low volume, and problems with charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a back up pair. When i paired them to my phone the right earbud does not work. I've tried troubleshooting, but that didn't help at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear about the issue. We'd be happy to help you get a replacement pair. Please contact our support team at support@jlabaudio.com.
Cheap ear buds but have issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good earphones but within a year the right one stopped working out of nowhere. And I use them about 3 times a week
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Go Air Pop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fine but the earbuds keep disconnecting from my phone, very annoying. I have reset them as stated in the directions and will see how long it works this time.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Not worth the cash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good. When I speak I get more huh what you say again? No one can hardly hear me because they can hear all the surroundings.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
returned, but my review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was about the quality expected. i switched to the smallest plug and they still just kept falling out my ear. i dont usually have that issue. after the 5th that i didnt expect i was done. B- on the sound. u hear the heavy bass its trying to make.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Charging
poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this EarPods and I have used for less than a week and one of the earphones does not charge, terrible product, I will take it back to the store for replacement or to get my money back
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
JLab knocked it out of the park!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought it as a gift and the sound quality is really good at this price point plus the charging cable is attached to the case so no more looking around for it and its a nice color too really happy overall
I would recommend this to a friendFrustrating
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love other models of JLAB earbuds that i own. Bought these, and returned them 3 times because only one bud worked. I didnt bother to return the last pair because I gave up on getting a pair that worked (and they're very cheap, so the money didn't matter much).
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .All our Bluetooth products come with a 2-year warranty! Please reach out to support@jlab.com to resolve this issue.
- Pros mentioned:Battery life
Get a different color!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black pair and green pair work just fine. This one does not. The left earbud would never charge. My other pairs the battery will last for days, this one would not.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Nicci, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
Horrible item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was definitely not what I expected . I was very disappointed in the quality
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
- Cons mentioned:Volume
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume went down after 6 months of use. Could no longer use because it was so hard to hear any music and/or person.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
Bud Wars!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my second pair of JLab earbuds I purchased an alternate set but they just didn’t sound as good as my JLabs or for some reason fully charged didn’t last as long plus the jlabs were $20 cheaper!
I would recommend this to a friendBad Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit comfortably. Could not get the other size ear cover on. Had 2 other family members try and no success. Poor quality item
No, I would not recommend this to a friendjlab go air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good fit in ears and sound is very poor not connect calls not recommend to buy cheap quality
No, I would not recommend this to a friend- Cons mentioned:Connectivity
NO
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke really easy and the sound would only work on one side. I had to keep reconnecting them to all my devices
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
- Pros mentioned:Battery life, Fit, Price
Wonderfully Simple
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the next iteration in the JLAB GO series. This new gen version took last year’s model and improved upon it. First, price point is the wow factor here that I have been impressed with JLAB on time and time again. JLAB is able to offer a superior product at a next to nothing rate. The price is now even cheaper than last year’s model (at the time of testing). The unit now has a smaller storage capsule with a quite pleasing snap closure. The buds themselves are just a bit smaller. They still deliver formidable sound, with good highs and lows. I used the last gen for about a year at the gym. I had no issues during the course of the year. These new ones are showing to be in the same form. I always laugh that it feels like I never charge either, but they seem to always have battery life. For the price I would definitely recommend to anyone.
I would recommend this to a friend Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get out of case and they are big, especially if you have small ears they dont stay in, will be returning.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Just spend the extra money on better earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great for the first day or two but then they just started producing really muffled noise despite only being a few days old even if I changed the volume settings it wouldn't make a difference
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Very Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! Only worked a few hours at first then only left or right channel. Now does not connect. I would never recommend the JLab-GO Air POP Wireless Headphones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Hate the case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones but i cannot stand the case. It seems that sometimes the earphones don't want to come out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.