Customer Ratings & Reviews
- Model:
- EBGOAIRRNVYBLK82
- SKU:
- 6396185
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.
This summary was generated by AI based on customer reviews.
very uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds work well but don't fit the ear canal comfortably.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello nene,
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will fit you better.
We want to help you
#FINDYOURGO
JLab Audio
sound was not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the price was good the sound was not good could not hear on them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey tony,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.
Kind Regards
#TeamJLab Customer Support
poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money, the case stopped charging within 2 months.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. I haven't been able to get them to work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only one head phine works worst sale I got ever...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning back to the store... not what I expected
No, I would not recommend this to a frienddon't do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality junk at a high price for what you get.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it stopped charging do not work no more
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds connects when in the changing case by itself.
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these ear buds less than a month ago. The sound in the right one is barely there...pretty much useless to use that one. Unfortunately my return/exchange period is over and I’m stuck with them. Save yourself the trouble and spend a little more for better quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty. We want to help you
#FINDYOURGO
JLab Audio
Good of they stayed working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work for a couple weeks then the right ear went out
No, I would not recommend this to a friend- Cons mentioned:Fit
Poorly Made
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lasted 7 months before they completely stopped working. Will take a full charge but won't turn on at all. Strange fit as well, not comfortable to wear, always having to adjust position in the ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
- Cons mentioned:Volume
waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it weren't for the Virus Lock-Down, I would have tried to return them. Lousy volume from both earbuds. Difficult switch to answer the phone. Poor audio announcement for pairing. Really junk and wasted money :-(
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Worst thing you can buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one day of used, I disposed, Worst of the worst
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty. We want to help you
#FINDYOURGO
JLab Audio
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality ......................................
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
No!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable and hard to sync with Bluetooth
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Find a better pair of earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Half the time they won't turn on, and they run out of charge. Then I charge them and they won't turn on! Not in love with these and now stuck with them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
- Pros mentioned:Battery life, Price, Sound quality
Bang for the buck TWS!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Jlab GO Air True Wireless earbuds is the younger sibling of the highly popular Jlab Jbuds Air True Wireless earbuds. They are essentially the same save for the charging case which is an open type of case with magnets holding the earbuds and a battery of 5 hours per charge and with a total of 20 hours using the charging case. And like most Jlab TWS, a charging cable is attached to its case. Included also are three sets of ear gel tips. And these are available in four colors namely black, white, blue, and olive green. The sound signature and feature set of the Jlab GO Air is similar to the Jbuds. At its current price point this is a “bang for the buck” pair of TWS earbuds. I’d highly recommend this pair.
I would recommend this to a friend Good Value, Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because I recently lost the airpods that I just broke. These singlehandedly made me listen to less music. The sound quality is as if someone in another room were playing music. You'd be better off just getting some wired ones.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
- Cons mentioned:Fit
Very difficult and almost impossible to use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very difficult and impossible to use. They don’t fit into your ears at all. I would not recommend these to anyone. With these I guess you definitely get what you pay for
No, I would not recommend this to a friend