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Customer Ratings & Reviews

Model:
EBGOAIRRNVYBLK82
SKU:
6396185
Your price for this item is $29.99

Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 5,573 reviews
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Keep falling out of my ears not happy!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated with these they do not stay in my ears even if I am doing nothing with movement involved they still do not stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey cosy,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a unit that will fit you better.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Wireless Earbuds for the Price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab - GO Air True Wireless In-Ear Headphones are a solid pair of wireless earbuds for their cost. The fit and feel is good. The sound is solid - not high-end, of course, but still solid. They were very easy to pair and are simple to control. They snap into the included charging case and start up as soon as you take them out and put them in your ears. They do feel a little stiff in my ears and I believe I could reach a point of 'wear-fatigue' after a few hours. However, I don't use them for extended periods of time, so it's not an issue for me. I do wish there were a cover for the charging case, but they feel secure when in it. Great wireless earbuds for the price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 months . Only one side works at a time . Reset it many times following jlab directions by phone and online .. doesn’t fix the issue . reception cuts in and out . You can send it back to jlab if you want to pay for shipping handling not worth it for price of earbuds .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the shape, and never fit my ear regardless of size. If you want a good pair of wireless earbuds, it better to spend the money then going cheap.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not very comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how small the unit was, but, I returned them due to the fact that I could not answer the phone with the left ear bud and even with the smallest ear rubber piece, it was uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Kristen,
      We apologize for the technical issues with one of your earbuds. We take our customer’s concerns
      very seriously. We’d like to get to the bottom of this to make sure we can
      resolve any issues you might have had, so please reach out to
      us at Reach out to us at support@jlabaudio.com
      or visit jlabaudio.com/contact jlabaudio-conv

  • Rated 1 out of 5 stars

    Broke in 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds broke within 2 weeks. I literally used them a couple of times and that was it. The sound quality is shockingly terrible too. I bought these because I had done some research online for the best cheap bluetooth headphones and these regularly came up on the lists. One positive side of them was the fact that they fit my small ears pretty comfortably. However, after several hours of use, the raised logo on the ear tip started irritating my ear but that wasn't that bad. I would not recommend buying these. Just go for headphones that are not true wireless if you want to stay in this price range.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Emily, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound + Lost charge = Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. The earbuds stoped holding a charge . Extremely frustrating they charge but only work for an hour max.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are so sorry to hear that you are having this issue. To help us understand more about what is happening, please reach out to our team so we can come up with a solution for you that will best fit your needs. support@jlab.com jlabaudio-conv

  • Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good at all ,you can't answer a call with out dropping the call. You can't adjust the volume through the blue tooth you must do it through your phone

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a decent temporary fix when I can’t find my Samsung air buds. Battery doesn’t stay charged very long and sound quality it just Ok and they are not very comfortable in my ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another PRC product. Is sturdy however sound quality is poor, the earbuds don’t fit and stay in ear. My AirPods were the best, regret buying this junkie.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty that you'll love.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Jlap Wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting it set up and using it is very time consuming and difficult to pair and get to work, no extra ear buds for replacement.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not well made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not well made and didn't fit my son's ears well. They kept falling out. Unfortunately I would not recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Sound quality was lacking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these thinking they'd be good but too my disappointment they were really bad sounding. No better than 1$ earphones. Severely disappointed. Went to get a refund.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Price, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Fantastic Buy!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things can't be beat for the price!! At under $30.00 they re a steal!! I bought them because I have a very expensive pair of Samsung Galaxy ear buds, that have fallen out of my ear before while either working outside or walking my dog... I just didn't want to lose them! So the JLabs are like 1/7th the price, and quite frankly sound pretty close to the Galaxy buds!! They really exceeded my expectations! The touches and taps have a slight learning curve, but are easily conquered! All I can say is to buy these, and you will not be sorry!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Sound sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume quality sucks. Would like to hear music and callers voice louder than a whisper. Will never purchase jlab products again

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help there may be something wrong with your device therefore please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Jlab

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are hard to keep up with. And the sound quality is horrible. When you make calls its a horrible connection.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Nisha , we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot shut these off. I can get them to do everything else, tap to answer your phone, tap tap to fast forward. But 3 taps to shut off? Nope. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I'm Impressed!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with these JLab - GO Air wireless earbuds for their price point. My initial thought was that they would be OK but not perform as well as they have for me. Out of the box the device is sleek and stylish, but the first noticeably different thing is the way the unit charges. The USB cable is affixed to the bud hold and allow you to simply plug these into your any USB port or power block for charging. For me, this is a cool deal because I can charge them on my laptop's USB hub. However, I have not had to charge these even once since I have gotten them. Let me be clear here, they were almost fully charged out of the box, but I have used them well over the manufacture's battery life specification of 20 hours and they still show to have half a battery worth of power left. The sound quality is great for the gym or listening to music, but I would not recommend for loud areas. The buds fit well but are not noise canceling and in louder environments the earbuds do not get loud enough to overcompensate for the outside world. Again though, I could still hear them while in these environments and whenever playing when I was not in noise pollution settings I have/had no issues with the quality or their ability to be loud. My only gripe is the touch sensitive control pads that make up the logo on each earbud. I still cannot get it to work right and most of the time I end up turning on the Google assistant or turning the sound down. This normally happens when I am resecuring them in my ear. I have used enough different kinds of earbuds to know that my ear lobes must be shaped goofy, and I always have a hard time keeping inner earbuds in place. These do fit very nicely, and I am able to work, relax, jog, and hit the gym in them without the worry of losing one. The connectivity is fantastic, but it is limited to right about the specified 30 feet away from your streaming device. I have no issues with these, and I have made them my daily drivers. I would highly recommend these to anyone (despite the side touch sensors :) based on their price, styling, battery life, and solid audio performance.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    too big

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too big an heavy, as a result they fall out of my ears. I do not recommend them to others.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Too big for my ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These JLab ear plugs did not stay in my ears. Had to return them.

    No, I would not recommend this to a friend