Customer Ratings & Reviews
- Model:
- EBGOAIRRNVYBLK82
- SKU:
- 6396185
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Not loud enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use this indoors its okay. Not loud enough to drown the sound of my footsteps when outside.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Pros mentioned:Battery life, Ease of use, Sound quality
Good Value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones get the job done and are a good value. They are easy to setup and use right out of the box. The sound quality is also pretty good, maybe even better than what you'd expect from a pair of headphones at this price. The battery keeps a good charge and the headphones are easy to operate. I also like that the USB charging cable is built in so you don't have to look for a cable when it is time to charge. Overall, these are good value for the money and I would recommend.
I would recommend this to a friend - Cons mentioned:Volume
Not working out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When used there is almost no bass and the left side is 60% the volume of the right. Currently waiting on a second set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jdog,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
A hard pass
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality and low battery life. They dont get loud and they sound like dollar store headphone drivers are in them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Good for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about a year, then when “fully charged” the left will only charge up to medium and lasts about 10 minutes.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
JLab ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these is average. And it took me only a week to lose on of them! Glad I did not buy a more expensive pair.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Fit
Don't like them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts my ears and falls out all the time. Don't feel good . Have to hold them in my ears to hear with them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Not so great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 pairs, 3 different colors. Two are working fine as of now. The green color pair were not great, one of them stopped working after 2 weeks.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey momm,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Fit
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy for the ears. They don't like to stay in even with the smallest ear piece.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Fishstyx
Go Air are 20% smaller than the JBuds Air. This means a slimmer profile, great for smaller ears. A longer earbud stem provides a more snug in-ear fit. If gel ear tips just don't feel right in your ear, it's time to try our Cloud Foam. Expanding in your ear to just the right fit, providing all day comfort, and moisture wicking material, you'll have yourself the best eartips yet. It's time to GO comfortably.
Ear bubs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for not happy with listen to music I still hear what's going on outside you better off paying more to get satisfied0
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Poor Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two pair, based on the advertised '20+ hours of play time' only to have the fully charged earbud die after about 4 1/2 hours every day.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey njdan,
The go airs' get 5 hours battery life, with the remainder in case. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with specifics.
We want to help you
#FINDYOURGO
JLab Audio
each ear has volume control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they fit good, but one ear had the up volume and one ear had the down volume, so you had to wear both at the same time to control the volume.
No, I would not recommend this to a friend- Cons mentioned:Fit
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes in and out. Dropped one bud and now I can't hear out of it at all
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Cons mentioned:Fit
Wouldn’t stay in my ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would not stay in my ear whatsoever. They kept falling out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jaay,
Try all ear tips for best fit and proper seal. Many of our customers have had success with our fitting tip: Place the earbud in the ear canal and slightly rotate to adjust for best fit. - JLab
Junk earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Bluetooth earbuds ever! Bought them because my wired earphones started cutting out I would’ve never bought these if I knew they were going to sound like a scratched CD playing! They can barely sync to each other and play at the same time. My advice is to keep clear of these earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Stopped working in less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had these very long at all and the audio is already distorting at failing entiely on one side. I get these are only $20, but that should get me cheaper audio not a product that breaks within a couple months. Junk. Don't waste your money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Leo, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
No Go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly some of the worst earbuds I’ve gotten.I would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
- Cons mentioned:Volume
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume levels don’t match up even if they worked every time. Will be returning
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Fit
Too big
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like these because they are too big for my ear and keep falling out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Cons mentioned:Fit
the product sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i like the company but the Go airbuds are awful. the jbuds are 1000x better.
No, I would not recommend this to a friend