Customer Ratings & Reviews
- Model:
- EBGOAIRRNVYBLK82
- |
- SKU:
- 6396185
Customer reviews
Rating 4.1 out of 5 stars with 5573 reviews
(5,573 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Rated 1 out of 5 stars
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money. They won't stay in the ears. No package or I would return them
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 1 out of 5 stars
Great sound but the right bud stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds but the right side went out for an unknown reason.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please try troubleshooting to pair both earbuds together.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 7x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio
- Pros mentioned:Bass
Rated 4 out of 5 stars
Very Decent at Price Point!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: + Price! + Wireless! + Punchy bass when you get them seated in your ear perfectly + Love the charger plug! + IPX4 - Touch controls are a little finicky - Not as comfortable as other buds in the market (YMMV) - Difficult (for me) to get them seated in my ear for optimal sound - Charging case is an open design, no cover These wireless earbuds are a great way to get introduced to wireless tech if you've never owned a pair or are holding on to your wired buds for dear life. Fitment is straight forward; insert into your ear, then rotate them in the direction toward the back of your head. But I found myself having to readjust the bud over and over to get the most optimal sound. Once I have them seated just right, I can feel a bit of discomfort around the silicone tips that are inserted into my ear canal opening. This in turn will cause me to readjust them to find a more comfortable fit..but then the optimal sound is compromised! This finagling can get quite annoying. The touch controls can be finicky as well; maybe I’m in the minority here, but there are a lot of control combos to remember. At the very minimum, volume up is a single tap on the right bud; volume down is a single tap to the left. If you decide to increase the volume rapidly, you’ll inadvertently execute a double tap and end up pausing the track. Do the same to decrease the volume, you end up calling Siri. Too many controls and they overlap. Less is more, no? Soundwise, I think they are very decent. They are a passive design, attenuating outside noise by making a seal within your ear canal opening. I found it to give nice, punchy bass and decent mids and highs. For the price, I am impressed. Lastly, the charging case is very polarizing to me. On one hand, it has the most amazing charge plug for USB-A. I wish that everyone else could implement this design because they took the lightning plug and implemented it in a standard USB plug! God bless them. On the other hand, the case has no cover, which means the buds are going to pick up dust particles and pocket lint during your travels. The buds do hold strong in the case due to the magnets, so I don’t think you need to worry about them falling out. Honestly, these are a great way to introduce yourself to the world of wireless listening without breaking the bank. They can also be your everyday pair, on your way to work, working out or mowing the lawn. They are IPX4, so you can sweat to your heart's content.
This review is from JLab - GO Air True Wireless Earbuds - Black
I would recommend this to a friend Rated 2 out of 5 stars
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay I mean if you want to use it why you driving
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
- Cons mentioned:Fit
Rated 1 out of 5 stars
Thumbs down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars their awful save your money. Righty in ears and fall out
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
- Cons mentioned:Connection
Rated 1 out of 5 stars
J-Lab
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses connection very easily but it’s not just one ear. It’s both
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Cons mentioned:Connection
Rated 1 out of 5 stars
Duds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds won't connect to my phone or charge. Note20ultra
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, make sure you are using a 5V 1A charger the case will not charge with anything more powerful. -JLab
- Cons mentioned:Fit
Rated 1 out of 5 stars
Bud fall out often, ever when changing sizes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, very bad. Buds kept falling out even when changing ear plug sizes.
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hurting my ears so returned the item .not for long duration
No, I would not recommend this to a friendRated 2 out of 5 stars
Eh... They ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy as what I thought... Still trying to figure out how to adjust volume and bass.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Rated 2 out of 5 stars
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan my daughter had them a month and one already stopped working.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Rated 2 out of 5 stars
Not long lasting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great.....for about 3 months. All of a sudden one of the earbuds stopped working.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
- Cons mentioned:Fit
Rated 1 out of 5 stars
Kenny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds don't stay in the ear long enough to hear music.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Rated 2 out of 5 stars
Kind of useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. The problem I is keeping them in my eyes
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello kdeee,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Rated 2 out of 5 stars
You get Whatyou pay for - $29 worth of ability and
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $29 and that’s what I received - limited abilities and quality - so it seems fair...
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendRated 2 out of 5 stars
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap... the sound quality is bad and most of the only one of the ear pieces works.
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Surprisingly great value and truly wireless
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the new low price leader for true wireless headphones, it's only fair to assume that something is compromised with a product at this price. I am happy (maybe even shocked) to say the JLab Go Air true wireless headphones are exactly what you'd hope to get for your money. The included charging case is well thought out and integrated and belies the low cost of these earbuds. I especially liked that the charging cable is part of the case so I don't have to have another one laying around read to charge them. Fit was great - they include extra sized ear pads but I found the standard size were a perfect fit for my average ear canals. The earbuds have a secure fit and stayed in my ears comfortably when performing yard work (mowing the lawn and weed eating). Battery life is as advertised, I am getting about 5 hours per charge and the case only has to be charged every ~3 times I juice up the earbuds themselves. Since I listen to a lot of audio books, I really liked the ability to use one earbud at a time, both work independently. Sound quality is what you'd want for something at this price - no major distortion and plenty of volume. I preferred the "JLab signature" EQ setting, but there are 2 more options for balanced or bass boost EQ. Overall I'm more than pleasantly surprised with these Go Air earbuds and will be recommending them to friends who don't want or need audiophile quality sound but want something well made and low priced.
This review is from JLab - GO Air True Wireless Earbuds - Black
I would recommend this to a friend Rated 2 out of 5 stars
Not for me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound kept going in and out and they were painful to my ears
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Aallison29,
We're bummed to hear that the Go Air earbuds are not the right fit. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) so we can find a model that might fit your needs better. Thanks, JLab Audio Customer Support
Rated 1 out of 5 stars
Do Not Buy - Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never worked correctly. At first they would sporadically have problems charging, even though the green light said they were charged. Now they are just dead, won't charge at all. I barely used them. They were for my work computer and stayed at my desk at all times. Do not buy
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Rated 2 out of 5 stars
ear headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok type and it's inconvenient to use it. I didn't like it in over all.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab





