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Customer Ratings & Reviews

Model:
EBGOAIRRNVYBLK82
SKU:
6396185
Your price for this item is $29.99

Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 5,573 reviews
  • Rated 1 out of 5 stars

    Wanky Bluetooth Connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear, either one or both them, would go in and out of connection with the Bluetooth on my phone and sometimes would not connect with it at all for some time which was frustrating every time it did that.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we suggest trying to reset you GO airs (instructions are in the quick start guide or website) Also, try forgetting the GO airs from your device and re-pairing. This usually solves the issue you are having. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Buy something else

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not stay charge. The charging case would not take a charge. I would not invest anymore money in these ear buds. Complete wast of money!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! Please make sure you are using a 5V 1A charger. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Will never buy a JLab product.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY . lasted me 2 months and both of the right ear plugs stopped working. I bought the black and green ones. They are definilty not what they say. Music is ok . talking to people is the worst .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t hear anything, no clear sound and they sound foggy.... YOU GET WHAT YOU PAY FOR! I used at least twice and tossed them out. I would not recommend and I wish I could get my money back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth the buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud stopped working the same week I got them. I would charge it, and it would indicate a low battery as soon as I would connect to my device. Extremely dissatisfied!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Value! Very good Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, these cannot be beat. I compared them to my daughter's Apple AirPods and in my ears, these feel much more secure and have better sounds due to the more secure fit in my ear canal. I do also have a pair of the similar JLab Air True buds. While these GO buds are lighter and smaller while kicking out the same sound, they do not have the Cush Fins that, at least for my ears, make them a bit more comfortable and secure in my ears. Battery life is fantastic on these GO buds. The open case is a little odd, but I tried to shake them very hard and they do remain secure in the case. Great value. Definitely give them a try!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to return these back but I am beyond my return period. These headphones work fine but over a period of 5 mins or so, it starts to hurt my ears! :(

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Good for a couple of weekends maybe

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working two weeks after I bought them, they just play static and the battery drains after fifteen minutes.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry this has happened. Please contact our support team at support@jlabaudio.com. We'll get you a replacement asap. jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible earphones worked for about 2 weeks then not pairing worst earphones ever I threw them in the garbage never again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Initially Skeptical But Pleasantly Surprised

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I hate earbuds that use silicone tips to seal/stay in your ears. I can never seem to get a good fit or if I do, they are jammed in so tight that I can't wear them for any reasonable length of time. I needed some earbuds to block out sounds from the outside, sound decent itself, be compact, and not cost too much. On all counts the GO Air earbuds, block sound pretty well without being jammed in there too tightly and stay in place (probably because the body of the earbud isn't pushing against the rest of my ear as much because it is pretty small). They also sound decent enough for exercise and yard work (which is what I wanted them for), and they are a decent price at $50. All-in-all, I didn't expect much with these since I have been disappointed in earbuds twice the price, but I'm pleasantly surprised that the JLab GO Air's do the job pretty well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great deal!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great pair of wireless headphones, especially for the price point they're offered at. This set includes two wireless earbuds and a charging case. The charging case has a USB cord attached for easy charging. The case is rechargeable as well so you can bring it on the go for cord-free charging. The charging case can last up to 15 hours and each headphone up to five hours. The headphones automatically turn on when removed from the case. After the first time you connect them to your bluetooth, they will auto connect as well. I found these to have really great sound quality. I have smaller ears and these fit comfortably in my ears. Overall, these are a steal for the price and they're extremely user friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wireless but kinda cheapy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you get what you pay for. Maybe my ears are just weird but I didn’t get that great of sound quality out of them. Ended up returning. Still waiting on my refund.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Not a good choice for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super uncomfortable and they don't work. One piece never turned on and controls unpredictable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had these for about a week before they quit working, went and exchanged them for another pair a few days ago and they don't work either

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Not charging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged them twice, and both times the charging case would not charge the ear phones after one use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could Not Get Them to Stay in My Ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the shape of my ears, these continually fell out. I should have returned them and now I believe that window has disappeared. My bad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Okay for the price, but not great. Hard to pair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought three pair of these, two black and one white. The white ones have never paired with any of our phones. The two black ones paired immediately with my phone, but not my wife's or daughter's phones. I use them under ear protection muffs when working in the yard. They fall out easily due to the size. The sound is decent if you are listening to talk radio, and I find they are very decent for the price when listening to music ( I am a retired professional musician with a music degree). I would not recommend them unless you are wearing them under some other type of ear protection because they do fall lose often. I have also been told by friends that when I use them for a mobile call it sounds like I am in a tunnel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item refuses to hold a charge. I have only been able to use them once.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com. jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not connect to iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get right ear piece to connect. Tried all the recommended steps even from the manufacturers website

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I’ve gotten better ones off of wish. I lost these 2 days after I bought them and I don’t even care to find them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv