Customer Ratings & Reviews
- Model:
- EBGOAIRRNVYBLK82
- SKU:
- 6396185
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.
This summary was generated by AI based on customer reviews.
Lost charger
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost charger for it :/ they are good though but how can I get a charger with out having to buy the whole thing again
I would recommend this to a friendBrand response from JLab Audio Team
Posted .You can get a replacement charging case on the JLab website! -JLab
Not gonna buy another JLAB product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Pairing fuctions. Stopped charging the first week owning them and only being used once.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality sounds very bad Pairing them to your phone or tablet is very easy but the sound quality is not the best.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Crappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I think anyone who thinks these are even ok need to listen to something else then a cracked speaker in their cellar.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello mrme,
two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Pay the extra for jbuds air. Better case, better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily broken when dropped. There is also no closure to the case. Its not durable.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are by far the worst ive ever had. i cant hear people and people cant hear me. complete waste of money.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad, one of the headphones come bad, do not work properly and doesn’t have charge. I do not recommend that’s item.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first time I used them. The second time I used them, only one earbud worked. You get what you pay for
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2-JLab Audio
Don't get these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week the right one stopped charging and now the entire charging box doesn't work. I've only had them a month
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Pros mentioned:Sound quality
For $30 these are good little earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first bluetooth, wireless buds. I needed them for work, since the cable on regular earbuds get in my way (if not for that, I wouldn't bother). It comes with 3 pre-set equalizers, but really the Jlab Signature is the only one that sounds good. I'm no audiophile, but I do enjoy actually HEARING the little things in my music, and these satisfy me. Also, the touch-sensitivity works just fine for me, once I got used to it. What I don't like, is that the smallest buds still hurt my ear canals after a few hours. I have to adjust them every now and then as well, to make sure they stay put. No big deal for me, I'm not using them for working out. "Just buy smaller eartips" would make sense, except that the actual little hard piece of plastic that it goes on is the thing that's too big, unfortunately. I don't use these at home much due to them being uncomfortable after a while.
No, I would not recommend this to a friend Not for small ears
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears, just a little too big. Feels a lot like plastic. Very cheap quality. Had some audio issues as well.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Battery insufficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not keep a charge beyond one use for a couple hours
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for the feedback. Please contact us at support@jlabaudio.com and we will help you out.
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery only lasted for 2 hours after charging it the entire night. Now only the right side is working. Not worth it
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please try troubleshooting to pair both earbuds together. Chances are one became disconnected to Bluetooth.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device, and turn Bluetooth off
3. While in the case, tap each earbud sensor 5x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
5. remove the remaining bud from the case, wait until you see a solid white light.
6. Turn Bluetooth on, and pair them to your device.
Also, please contact our customer service team for assistance on them not charging. This should not be happening and we'd love to make it right! -JLab Audio
Thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t approve of the ear pods don’t like how they work I am not happy with the product
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Terrible Range.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible range. Signal cuts out when I place my phone in my pant pocket. Touch sensors are inconsistent.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 8-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work only for one week, cheap price but no good product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're so sorry about this. Please contact our support team and we will help you get a replacement. You can contact us at support@jlabaudio.com.
- Pros mentioned:Ease of use, Sound quality
BEST PRODUCT FOR PRICE YOU'RE GONNA FIND ANYWHERE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a pair of the GO AIR TRUE WIRELESS as a gift , I'm totally blown away by the sound quality and the built in features , I never expected the quality along with the ease of use . It took me about 4 or 5 uses to get acclimated with the built in controls but other than that I have NO PROBLEM with them , comfortable and easy to use
I would recommend this to a friend Use issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get paired to my phone. I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
Bad ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase I have ever made. Its not worth it
No, I would not recommend this to a friendNope
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for three days and one of the buds failed returned got another and they failed as well.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab