Customer Ratings & Reviews
- Model:
- EBGOAIRRNVYBLK82
- SKU:
- 6396185
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.
This summary was generated by AI based on customer reviews.
Horrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud stopped working on only my third day of use, with no external damage, no dropping of product, etc. I can only assume that the poor quality and cheap manufacturing caused them to break on the inside. Do not buy these earbuds, for 30 dollars they are not worth and are out matched by any other product on the market.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Frustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about 2 months. Right earbud is going out. I have to position it right in order for it to make sound and it's lower then the left. Mostly im just spending most of my time trying to fix it. That and it cuts out alot whenever I have my phone in my pocket. I literally have to hold my phone in my hand for it to play crisp.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
- Cons mentioned:Volume
Improve The sound Volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is so low compared to all other earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Cons mentioned:Fit
The prototype
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The $50 version of this product is great, but these are not. These are lacking several features that make them sit poorly in the ears. The stem that goes into your ear is missing is missing a slight extension that, with the other model, made you feel like you could push the headphone into your ear canal so it would stick. Because of this, these are never going to feel like they're going to stay in your ear. These are also a bit more square in shape and really don't seemed to be designed to fit anywhere in your ear comfortably and are missing the small rubber boot that came with the $50 set and really seemed to give you that extra bit of security for them to not fall out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey garrett,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Save your money and buy something better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds were good until the left earbud stopped working after 2-3 months. I got a replacement pair, and not only did the left earbud stop working again after a while; both earbuds began emitting high pitched squeaking and hissing sounds as well.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are so extremely sorry for the problems you have experienced and the inconvenience of having to work through these problems. We would love the opportunity to correct the issue. Please reach out to our customer support team for assistance. -JLab Audio
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks of use. The right ear bud wont even charge anymore and dosnt respond to the carrier,no blue light even when plugged in. Jlab headphones are usually ok so I thought these would be fine as well. Nope. Quite disappointing
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Chel, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
The worst earbud product ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst earbuds ever purchased. Left earbud completely stopped working 4 days after purchase complete waist of time. I will never buy jlabs products again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Automatically connects to phone when taken out of the charger.
I would recommend this to a friendWorthless garbage broke in a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week-- complete trash, dont waste your money
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey guy1
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jlab sucks, also if you lose the right one the left one won't work. Not recommended.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, we're sorry you're disappointed in your earbuds. Good news is that you can purchase a right eabrud replacement to get your set working again. -JLab
Bad Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hated mine. These don't have a cover so if you put it your backpack or purse the buds fall out because they don't have a cover or strong magnet. Okay, fine, the "doesn't have a cap" is my fault. But the magnetism is just really weak. Every time I want to listen to something, they're dead because they either don't auto shut off or fall out of the case. It's a little baffling to me why they wouldn't include a cap. It's hard to turn on too. Not sure if I got a bad product but it seemed like no matter what I did, it just wouldn't turn on. Also the charger - USB cable - is like 2 inches long. You get what you paid for, I suppose.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
Bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stopped working after less than 1 year, and they make you pay shipping for warranty claims. Troubleshooting instructions did not work to reset the earbud.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're so sorry to hear that you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
They suck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck Period..returning today and will never buy from jlab again..ima try the Sony 1s
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio