Customer Ratings & Reviews
- Model:
- EBGAIRPOPRROS124
- SKU:
- 10178512
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Bad connection to phone in pocket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my phone is in my pocket the music is constantly stuttering.
No, I would not recommend this to a frienddon't buy these
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was cheap in price because these are horrible: bad sound, painful fit.
No, I would not recommend this to a friendSpend the money and get a decent pair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t stay connected to my iPhone. I got what I paid for.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Poor Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and has stopped charging and doesnt work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Bad headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t redeem Apple Music for 4 months. Don’t buy
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there! Currently, we only offer free 3 months of Tidal HiFi:
https://www.jlab.com/pages/tidal-music-app
Uncomfortable pairs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s uncomfortable and poor quality, looks so cheap…
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
defective item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold me a defective product that was already opened
No, I would not recommend this to a friendNot the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful earphones just sucks one doesn’t work…..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One stopped Working within the first three days of purchase
No, I would not recommend this to a friendno good!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money ......................................
No, I would not recommend this to a friendJunk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a little more than two months, then stopped charging.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Ken, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
heavy heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.way to heavy! not a great shape for my ears. terrible connection
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi,
Thank you for the input. We appreciate the feedback as this helps our design team to know what to improve on in future designs.
Thank you,
JLab Audio Customer Support
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sounds like you’re in a tunnel you get what you pay for
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
No volume control on headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return did not work for my needs. No volume control.
No, I would not recommend this to a friendUnsatisfactory
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ear bud has a mobile app but doesn't work. Do not purchase
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
lose, lose situation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These will hurt your ears and they sound really bad.
No, I would not recommend this to a friendEhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a week.. they were good while they worked
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Poor quality. Microphone issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just last long 1.5 months. Micro phone issue. Don't buy
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi TBBam,
We're bummed to hear that you ran into issues with your Microphone. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) and we can discuss getting those replaced at no charge under the 2 year manufacturers warranty.
Thanks,
JLab Audio Customer Support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud went out less than a month of purchase date.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Rose,
We're sorry to hear that your left earbud stopped working. We've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) so we can discuss how to get them replaced. Please let us now if you have any questions. Thanks, JLab Audio Customer Support
Don't recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one side charges. I do not recommend this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab